Kohl's in West Springfield, CT, is a popular store known for its great customer service, clean environment, and wide variety of products. Customers appreciate the helpful staff, especially when handling online orders and returns, with staff members going above and beyond to assist. The store offers a large selection of clothing, footwear, beauty products, and home items, often featuring sales, coupons, and Kohl's Cash that help shoppers save money. Many customers find good deals, especially during sales events, and enjoy browsing the interesting variety of clothes and household items. The store is considered clean and well-maintained, with convenient amenities like a customer service check-out machine. Although some customers find the self-checkout lines busy or chaotic, overall, the shopping experience is positive. Customers also value the ease of ordering through the Kohl's App for in-store pickups or returns. The store supports its community through Kohl's Cares initiatives and fosters an inclusive environment where both associates and customers can feel comfortable. Many customers enjoy returning regularly to find deals, new products, and friendly service, making Kohl's a favored shopping destination in the area.
The West Springfield, MA Kohl's ws active with shoppers. Staff kept the displays tidy (always a big job) and the dressing rooms clear. That attendant was very busy but still pleasant and helpful.
June 2024
Staff at self checkout helped us in quick manner. Store was organized. Only critique not enough 3x tank tops.
May 2024
Weather Springfield kohl's is one of my favorites. The staff here is so nice and helpful. Nice clean store and clean restroom.
