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June 2024 by Nick Gallegos
Innovative Concepts has taken care of me several times now. The first time they just so happen to offer the best price on authorized dealer equipment. More recently I had audio equipment installed in another state. I was having issues with the factory GPS antenna connected to my Pioneer NEX headunit. Innovative Concepts asked me various questions to help diagnose the issue I was having with the GPS antenna and the use of Apple CarPlay navigation. They advised me I should install the Pioneer GPS antenna and offered options of where to mount the antenna. This solved my GPS issue. I want to note that Innovative Concepts was far more thorough and went above and beyond compared to my local audio installer. Innovative Concepts has top notch customer service!
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April 2024 by jorge guerrero
They installed a remote start on my bmw and been happy since day one! Customer service is 5* with helping if you have any question and remote start been working perfect. 3 years later and I'm still super happy with the service!
Thank you ones again! I highly recommend them.
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February 2024 by Kelley Boyko
Had a GREAT experience getting a stereo installed for my daughter!
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January 2024 by David Lanciano
These guys are the best and most professional in Springfield. Don't go anywhere else. I got a new radio for my old Ford Ranger truck and it works great. They did an excellent job on installation at a fair price.
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October 2023 by RATT 87
Innovative Concepts is literally the only place I trust for any remote starter/radio installations! Nick did an amazing job installing my wife's remote starter and he also helped diagnose electrical issues with my H2 Humme that I had with a previous installer! He worked tirelessly to make sure he could rule out any issues to get to the source of the problem while updating me every step of the way....and even followed up with me a few days later to make sure everything was ok! Thank you so much once again! -Alex C
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October 2023 by James Leone
Awesome customer service, highly recommend, goes above & beyond to help you with decisions, helps you with any questions you might have, and most importantly helps with understanding & using what they install in your vehicle.
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August 2023 by frederick afranie
Very polite, professional and really nice people and place. They installed a subwoofer that audi was going to charge $800 for free. The guy was very honest that it wouldn't even take him 20mins to install and set up, since it was just a couple of screws and programming. That saved me $800. Thanks so iNNovative concepts.
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August 2023 by Mike Turgeon
Nick was great. Got me a quote and scheduled time for installation quickly and did a great job.
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August 2023 by Matthew M
Nick is hands down the best audio specialist I have ever worked with. The sound in my 4Runner is unmatched! Nick and team also installed a Compustar alarm/remote starter. It’s been a couple years since the work is done and I couldn’t be happier with how it has held up. Nick will go above and beyond, he still will take the time to answer any questions I have and provide support after all these years. Highly recommend and would trust him with any future auto projects!
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June 2023 by Eric Bernabei
Outstanding service all around. Nick’s knowledge of vehicles and high end components is truly next level and the workmanship is amazing. Tremendous system sound and balance and his attention to every detail shows in his final product. He worked with me from system design to install and worked around my travel schedule to make it all happen. Best auto audio experience!
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June 2023 by Collin Merritt
Had an amazing experience at INNovative Concepts! Both Nick and Tim were incredibly professional and personable. They installed my new radio and backup cam in the same day and took the time to show me all of the system's features and how to connect up with CarPlay. I was more than satisfied with their service and will absolutely return in the future. I would highly recommend this shop to anyone looking for prompt and professional service, and will be reccomending it to my own friends as well.
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June 2023 by Clyde Matta
Communicated through email on installing new interior speakers, 5 channel amplifier and subwoofer in my car. The whole experience was smooth and the job was top notch. I drove from 2 hours away and it was well worth it. Got everything installed July 2020 and to this day I’m still enjoying it. Sounds great!
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April 2023 by Marc S.
Nick installed a great sound system in my 4Runner about two years ago. What I loved most at the time was that based on his understanding of what I was looking for, he advised that I not go with the more expensive subwoofer and just try out some high-quality speakers in the front of the car. He noted that we could always add the sub later. The system he installed was PERFECT. Fast forward to today, two years later. A tweeter blew so I reached out. He was prompt in his reply and installed the new tweeter at cost as soon as it arrived. I will continue to drive the hour and a half from Boston to have Nick work on any future audio needs!
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January 2023 by Jon Doe
I can't thank Nick Frazier enough for how well he has met all my needs above and beyond. He is known to be trustworthy punctual accommodating fair effecient knowledgeable and above all known to care for his work enough to have my business. I'm extremely cautious about who touches my car but after finding out from friends, to magazine, reviews, social media sites & more that prove his worth I have been lucky enough to have had the pleasure of having him take care my car I'm a customer for life and wouldn't go anywhere else worry free. Regardless his highly regarded reputation he stays down to earth and as humble as to not forget the little people with small jobs he takes small jobs just as much as he will take a big job and he stands behind his work any problems I guarantee he will fix it without any problems. Don't take my word for it research him he's one if the best in the bussiness go see for yourself.
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September 2022 by Dave Yelle
Had a pair of Focal Speakers and an Amp installed in my 2022 Harley Davidson Street Glide by Nick. Wow, what a difference! The work was done perfectly and I couldn't be happier. Incredibly professional and well worth the cost. Can't thank Nick enough, the only place to go for an audio upgrade to your vehicle in my mind!
