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January 2024 by Valerie V.
I called. I was put on hold, transferred to an endlessly ringing extension, and disconnected. Several times. Everyone gets busy, so I went to Customer Service. Pages a manager twice. No response. For the record, busy but very well staffed for known customers who reps had plenty of laughs with and helped with all while I waited. I spoke with Lisa on the phone and in person. Aside from transferring to no one and maybe paging no one, she ignored me...didn't even bother to check in or acknowledge me. Beyond poor service. I would give 0 stars if I could.
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May 2022 by Pippin S.
Ordered a stand up air conditioner yesterday for curbside pickup.When I got the confirmation email saying it was ready, it said to come into the store. That's not curbside pickup. I decided to call once I got there. I went early this morning to avoid the rush, called, took awhile to get it all situated, and was told they would load it up and bring it out in a few minutes. Waited, waited, and waited. Nothing. I pulled into a parking spot and asked the young man strolling around pushing carts if he could help me to no avail. I finally loaded my two foster daugthers, ages three and two, into a cart, which is always an adventure as one has to sit inside the cart as there are no two children carts at Home Depot. While waiting on the phone, I kept hearing the "please don't let your children stand in the cart, climb the shelves, etc." Well, if you don't want children standing in carts, you need get better carts, think Costco carts. I'm inside trying to figure it out, and found my air conditioner sitting in a cart by the online order register. NO ONE was attempting to bring it out. I could have sat there all day. The woman working that register was super-wonderful as was everyone I spoke to on the phone, so there is where the two stars come in. She pushed that cart outside for me and helped my load it into my SUV, waiting for me to load my daughters into the car first. Then she offered to discount the purchase, which I declined. PLEASE just don't offer a service you can't actually provide, and then the customer knows what he or she is in for. I would have ordered it somewhere else if I couldn't go in without my children, which is virtually impossible. Give the woman working the customer service desk this morning a raise. She's awesome.
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July 2021 by Rebecca Dahl
Don’t use their 3rd party contractor service. They pretend that they’re sending out contractors who do legit work and then the contractors take the job on their own on the side lie don’t even pull permits do a horrible job and then when you try to contact Home Depot they tell you to get a police report which you can’t get because police reports don’t deal with crappy contractors l. I’m in the middle of starting in court and contacting attorney because Home Depot is no help l.
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June 2021 by Roberto Deleon
They usually have what I need, sometimes hard to find help but when you do they are pleasant.
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April 2021 by Donald B.
No-one answers the G.D. phone! I finally called corporate HQ and they had to place the call and still nobody answered the phone. Bye Bye Home Depot, hello Lowes.
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July 2020 by Runner G.
I ordered two bags of fertilizer to be delivered. For some odd reason it came via curbside pickup. I went to the store twice to pick them up and called the store to let them know I was there waiting. They never answered the phone either time. I had to cancel my order.
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July 2020 by Rik _.
Check out the 1 STAR REVIEWS on this garbage place. Seriously . . . ask yourself, "WHY WOULD YOU SHOP HERE?"It's quite evident corporate could give two f*kcs less on customer service or what even happens regarding growth within this branch.Phone lines? Non-existent. Then, when you get frustrated for being on the line for 25 mins and still haven't gotten someone to speak with after 3 transfers, they hang up on you. Needed some appliances. Guess what?"Go Fkc% yourselves". There are PLENTY of Best Buys and Lowes around. Morons.
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June 2020 by Kathlene K.
employees not wearing maskscustomers not wearing maskswhat the hell Home Depot?i'm not wearing this mask because i like it. i'm not wearing it because it's super fun. i'm wearing it because people smarter than me have determined it will save lives. i'm wearing it because THE SIGN AT YOUR OWN F*****G DOOR SAYS I HAVE TO!!!!!!!GET IT TOGETHER PEOPLE!!!
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June 2020 by Monica Washington-McFadden
Nice store great customer service would shop here for anything
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June 2020 by Frank Krol
I have tried calling them 5 times this morning wasting over an hour total time and never getting the department that i wanted.The last call it was ringing for 13 min and then went click,click and when into a busy signal.very frustrating.When the receptionist originally answered this call,i even told her that i had been trying 4 times previously and that was the last i heard from any human....
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May 2020 by Cory Knick
The guys in lumber and Laura the cashier were incredibly friendly, pleasant, and helpful despite being overwhelmed by crowds of customers.
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February 2020 by James S.
Horrible customer service is only out done by phony executives at Regional hub. Canceled my home depot card. Because they would not allow a freeze on the account. Have been waiting for a window from Anderson since Dec 7 2019. Found out today after I noticed a call on my phone from home depot with no voice message from the W Springfield Store. Manager of the day Bernie checked and informed me that my replacement window has been in the warehouse for several weeks. He claims they called me. When I reminded him that calling and leaving a message about when the window was in would be better than just calling. He stated that a message was left. I told him not only did they not call and leave a message but neither did he when he called me today. Jerks!!
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December 2019 by Kathleen G.
There are always six or seven people just hanging around and when you ask for help, unless it's finding an aisle, all they can do is call the department Was there tonight asked a guy for help with finding an o-ring size and he found someone who walked right by me and there were 3 MEN he chose to helpSame thing in hardware I walked out and called the MOD who acted like I was BOTHERING HIMGonna call corporate on Monday not that I think I'll help; the only time I get help finding something is in gardening This store is THE WORST and I expect they will be out of business soon
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November 2019 by Trevor D.
Never a good experience here. Always a long wait for any customer service. I have used Home Depot for special and online orders 6 times and every time there has been a major issue resulting in project delays. There are tons of customer service associates in the store, but no one knows how to do anything and pushes you off on another associate who does the same. I've never had this problem at Lowe's or Rocky's. Currently waiting 30 mins in line, figured it was a good time to write this. This is one of the shorter wait times I've had....
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April 2019 by Linda S.
I need to do a major rehab on a rental apartment. Went to this store because it is larger and has more flooring choices. NEVER AGAIN! One headache after another, between their refusing to remove the existing carpet to wanting me to commit to a quote I hadn't seen. Then telling me to get the apartment tested for asbestos - with no referrals. I will take my business elsewhere in the future. BTW, called the Westfield store and got better help over the phone including a referral
