Hertz Car Rental - West Springfield - Riverdale HLE
Car RentalHours:
1238 Riverdale St, West Springfield MA 01089 Hours
About Hertz Car Rental - West Springfield - Riverdale HLE
Hertz Car Rental in West Springfield on Riverdale Street offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks. The process of renting online, picking up, and dropping off the car is described as easy and pleasant with professional and helpful staff, making for a good overall experience. However, some customers report significant issues, including billing discrepancies where final charges were much higher than quoted and problems with vehicle return logistics where cars were mistakenly reported as not returned. Additional complaints mention vehicles heavily smelling of smoke despite a smoke-free policy and that the location frequently does not answer phone calls.
Most Recent Reviews
August 2025
Very professional! Jason was very helpful and made the entire process of renting a car quite pleasant! I have already recommended Hertz to my friends. The car was impressive and the entire experience was good
August 2025
Great place to rent a car people are very friendly and helpful
August 2025
Returned a car to this location yesterday. Was 3rd in line and it took less than 5 minutes. People there were professional and positive. Nice place!
More Comments(139)
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