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“They have been magnificent in the past. It was possible for me to be overseas, for example, and call them through Skype, and have them pay down a Visa bill from a recent payroll deposit. But they don't do that any more, and the e-banking is nowhere near as effective, and probably not as secure. If I miss a Visa bill, they sock me with a huge fee- and I can't just pay it off over the phone. So I have to drive there for any significant business. I don't go to banks at all, their service went South years ago- I guess they are picking up this habit, in the executive suite. Staff are generally cordial and efficient, though, unlike in banks.”
9AM - 4:30PM
63 Park Ave, West Springfield
Credit Unions
“I recently refinanced my mortgage with ARRHA Credit Union. I worked with Michael Kelly and the process could not have been easier and stress free. During this trying time, Michael was amazing to work with and he even combined my home equity loan into the refi and the rate was amazing. I am saving a ton of money and my new mortgage is also 20 years as opposed to 30 years. I recommend Michael and this credit union to anyone looking for banking, a loan, whatever. You will be extremely happy you did!”
Credit Unions
Credit Unions
“Great community bank. Whenever you enter, you see the same person. Workers and managers are not changing every 2 months. I love that about it. I've been here now for 8 years.”