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April 2024 by Frank B.
I have nothing but praise for Costco, but the Citibank credit card they use is another thing entirely. About 6 months ago a Citibank robot told me it was time to change my password. So I did that. Thank you, said their robot, that's a good new password, and promptly refused to accept it. This has been going on month after month, & so I've had to pay by phone. Whatever the problem is, even a Citibank tech couldn't solve it, their website is so messed up. So could we have a different credit card company, please, Costco?
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September 2023 by Joseph B.
How could you ever complain about this fine establishment. 1.50 hot dog and soda and the CEO said that will never change. BEST berry sundaes. Best STAFF.
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August 2023 by Jacquey Z.
My mom came home with 2 burnt rotisserie chickens. She said all chickens were cooked black. She picked two best one. Meat had burnt taste even with skin peeled. It's a shame that the store chose to sell these.
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August 2023 by Scary H.
Staff extremely friendly and there was a quick checkout line. Plus the food is cheap and good!!!
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July 2023 by Paula Flint
Quick service. Got pet meds. Price comparable from Veterinarian. Need Rx sent ahead of time
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June 2023 by Kenneth L.
Would not get a star if that was a choice! How many times does a staff have to see a membership card? They check it right before you walk into the store. Why the need to see it again at check out. Show the guy he a f**k**g ahole
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July 2022 by Patti C.
I love this Coscto! It's so conveniently located for us between Bradley Hartford Int airport and our destination in Southern Vermont. Always clean and orderly which makes for hitting all the aisles safely and quickly. I would have given 5 stars but this is the second time I've had no toilet tissue in the ladies room stall! Ugh! Sorry no pics...but come on, it's a Costco!
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June 2022 by Yahweh S.
"I don't think we should be doing that here," said the employee as I took a lightly hit my Juul. "Is there a sign which says I cannot vape?" He said nothing. So I went to another employee across from me to ask him. The previous employee interrupted saying why are you confirming as if he's the sole arbiter of the establishment. I spoke to a manager and what was said he's not wrong. I'm done with this bulky store and going to Whole Foods as my sole grocery shopping destination
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June 2022 by Kerry P.
This Costco is dangerous - like in violation of fire marshal law dangerous. They have closed all but one access to the exit so you have to line up and block the main aisle to pay and exit. The line goes all the way to the back of the store. The only other way out is through the entrance which is filled with people trying to get in. I have been a loyal Costco member but this is not a store I'm returning to even though it's the only one for miles.
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March 2022 by manu bindi
I called an hour in advance for a refill and I had to line up when I got there, and then it was not ready. The lady was rude and you could tell frazzled as we was alone there. So I waited another 40 min and had to line up AGAIN to get it. Poor service. You lost me as a pharmacy customer today. Sorry. It’s not the 1st time.It was just a bad day at Costco coz We got a cookie sample that had hair in it and someone took a bite! Seriously. That was gross. What if they had covid.
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December 2021 by Dawn Driscoll
Costco has the best prices for RX's and you don't have to be a member to use the pharmacy. The staff are the nicest people, very friendly, helpful and patient. Easy, peasy!! Perfect, thank you!
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August 2021 by Andy B.
shopping west springfield costco is a pleasure. the staff is helpful and friendly and the return policy is second to none.
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June 2021 by F T.
Do NOT order items like Televisions from Costco if they are to be delivered! Their internal logistics department is in total chaos, their drivers don't show up for work and they are unable to provide a delivery date. My delivery has been rescheduled FOUR times now and I still don't know when it will show up! I've spent hours on hold trying unsuccessfully to get a delivery scheduled. Go somewhere else!!!
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October 2020 by Judy T.
We have been shopping at Costco's for many years and it has been a very pleasurable experience. We have found great Christmas gifts, birthday gifts and great plants! This has been a wonderful place to shop for the entire house hold items and food. We love this place for sure!
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July 2020 by Anne D.
My husband and I stopped in at Costco early one Saturday morning. We were pleased and surprised that the 1st hour was dedicated to seniors. What a pleasure shopping in a quiet store. The checkout area was spotless as were the bathrooms. What a nice experience! Great job!!
