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September 2023 by Joseph B.
How could you ever complain about this fine establishment. 1.50 hot dog and soda and the CEO said that will never change. BEST berry sundaes. Best STAFF.
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August 2023 by Jacquey Z.
My mom came home with 2 burnt rotisserie chickens. She said all chickens were cooked black. She picked two best one. Meat had burnt taste even with skin peeled. It's a shame that the store chose to sell these.
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August 2023 by Scary H.
Staff extremely friendly and there was a quick checkout line. Plus the food is cheap and good!!!
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June 2023 by Kenneth L.
Would not get a star if that was a choice! How many times does a staff have to see a membership card? They check it right before you walk into the store. Why the need to see it again at check out. Show the guy he a f**k**g ahole
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July 2022 by Patti C.
I love this Coscto! It's so conveniently located for us between Bradley Hartford Int airport and our destination in Southern Vermont. Always clean and orderly which makes for hitting all the aisles safely and quickly. I would have given 5 stars but this is the second time I've had no toilet tissue in the ladies room stall! Ugh! Sorry no pics...but come on, it's a Costco!
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June 2022 by Kerry P.
This Costco is dangerous - like in violation of fire marshal law dangerous. They have closed all but one access to the exit so you have to line up and block the main aisle to pay and exit. The line goes all the way to the back of the store. The only other way out is through the entrance which is filled with people trying to get in. I have been a loyal Costco member but this is not a store I'm returning to even though it's the only one for miles.
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August 2021 by Andy B.
shopping west springfield costco is a pleasure. the staff is helpful and friendly and the return policy is second to none.
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June 2021 by F T.
Do NOT order items like Televisions from Costco if they are to be delivered! Their internal logistics department is in total chaos, their drivers don't show up for work and they are unable to provide a delivery date. My delivery has been rescheduled FOUR times now and I still don't know when it will show up! I've spent hours on hold trying unsuccessfully to get a delivery scheduled. Go somewhere else!!!
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October 2020 by Judy T.
We have been shopping at Costco's for many years and it has been a very pleasurable experience. We have found great Christmas gifts, birthday gifts and great plants! This has been a wonderful place to shop for the entire house hold items and food. We love this place for sure!
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July 2020 by Anne D.
My husband and I stopped in at Costco early one Saturday morning. We were pleased and surprised that the 1st hour was dedicated to seniors. What a pleasure shopping in a quiet store. The checkout area was spotless as were the bathrooms. What a nice experience! Great job!!
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July 2020 by Lisa M.
You always have great prices on clothes deli, bakery, oh and on my glasses. You are wonderful.
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January 2020 by Sky A.
Costco is the best place to shop if you want looooooooooooooooooooooooooots of food and or you own a business, but to shop there you have to buy a membership for like 60 bucks overall 5/5
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November 2019 by Allie J.
Employees will touch your food and be catty when you say you're undergoing treatment for cancer and are immunocompromised and don't want the food. That's gross, first of all, but to be mean about life or death health complications? Really?
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September 2019 by Shayla M.
Like all other Costcos-they have everything you needs and didnt know you needed at low prices and bulk amounts! A true value for families. The staff is friendly, options are plentiful, samples galore, and building is clean! I really enjoy their produce section, as well as their cleaning products and bottled water deals! Me and my husband have also used the optic center inside which we found to be tiny but friendly and accommodating. A pleasent exsperience. On the way out we love to enjoy a dirty cheap meal of long hotdogs and fountains drinks! They do need to restoke the condient section much, MUCH more frequently. I learned early on to enjoy a plain hotdog because the condiment section is usually slim pickings. Overall the store is what you would exspect.
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August 2019 by Sharon K.
I had to return a laptop computer that had died after 11 months. I spoke with Evelyn and she looked up all my records. She was very patient with me - I was rather upset that the computer had died so suddenly, but she assured me that Costco would stand by their product! I was able to get a refund to purchase a new computer. The customer service at the Costco in West Springfield was amazing. I have told everyone I know how Costco sticks up for their customers. The store is always clean and neat too. I will continue to support this store as I feel that they supported me!
