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September 2023 by Caitlin D.
The reason for getting rid of the hand baskets makes perfect sense. I look forward to the smaller carriages being available, have yet to see any, just the large ones.
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January 2022 by Joanne LaQuerre
The seafood dept here is the best! We often purchase fried fish & fries meals to go. Always ready on time and are perfectly cooked! Staff behind the fish counter are very knowledgeable and polite! We suggest you get your fish dinner/lunch at Enfield Big Y to go and eat at home. Skip the restaurants, too noisy, crowded and much more expensive! LOVE Big Y fish dept staff - they know how to cook!!
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January 2022 by Dorothea L
My favorite place to grocery shop, prices are good, And friendly staff
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September 2021 by Jesse L.
Another Big Y without self service check outs ... DURING A GLOBAL PANDEMIC!!! When I asked a manager, she said, "the company has not installed them yet." 219 million people have died over the past 1.5 years, and Big Y still can't be bother to be part of the solution. Disgraceful.
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October 2020 by Ivelesse Bell
I have been coming here for almost 18 years always pleasant and friendly. Awesome staff and cakes have many options for decor and always satisfied!
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September 2020 by Jerry D.
On 9/8/2020 I was shopping at the Big Y on Rte 9 in Hadley. I had 2 small items and a nice lady let me go ahead of her. I should mention that she was the ONLY person in line at the time. The manager, Joe Kavanaugh came up to me and in a loud and aggressive manner accusing me of cutting in ahead. I explained that the women let me go and she acknowledged that she had, Mr. Kavanaugh then walked away with a sarcastic " Have a Nice Day ". I am 68 and have been a loyal customer for decades, even working for them in High School. The way I was treated in front of other customers was rude and unprofessional conduct by Mr. JOE CAVANAUGH, the Store Manager.
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June 2020 by Kiara M.
Donna acted very cold towards me and I believe it was racially driven. Have yet to get a response back from Big Y to why she was so cold and ignored me when I was asking her questions during checkout. I already submitted a customer complaint online and have yet to get a proper response regarding the matter.
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May 2020 by john chirchir
I love the people and freshness of the grocery
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April 2020 by Don Muhon
Did some shopping here today. I found everything I needed.
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December 2019 by John W.
The response as is typical of corporate is to ignore the most important point. The issue is not saving the environment the issue is pocketing the money but to be fair the store has changed this policy and the customers are no longer being charged.
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August 2019 by Brian Gendron
Awesome selection of special foods. Gluten Free, Dairy Free, and classes as well
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January 2019 by Jamil M.
For someone who lives in the expensive city of New York this super market is heaven compared to the prices there. Big Y has so many deals and sales are incredible. I immediately went to customer service to get a members card. The sales that they had at this supermarket included buy one get one free, 50% off, and they even had a clearance section. When my fiancé came to visit me for a few days and we went food shopping she made a joke and said should we stock up to bring back to New York. Ok so it wasn't just me...lol The store is beautifully laid out, easy to find what you need and more from the produce to dairy to the meat section. And the customer service is pretty good. I wish they had this store in New York.
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January 2019 by Dan P.
Wanted to do some take out and return to my hotel. Wing bar was nice and staff very friendly. The store itself was clean and well stocked. The neighborhood is not upscale at all but the Big Y was a step up itself. The only drawback is the lack of wine or beer sales. Maybe a state or county thing, not sure. Considering Massachusetts allows the sale of recreational marijuana you have to wonder why one cannot purchase beer or wine. Not the stores fault as far as i know.
