Auto Insurance near West Springfield, MA

“on April 08, 2024 my car broke down in Springfield, MA. I'm in my late 70's and have never needed assistance before.. A man named Pedro was sent to assist me. He determined the car needed to be put on his ramp truck to get it, and me home... He was so polite and helpful it was as if my son was there to help me. He made sure I was able to safely get into his truck and that my seat-belt was fastened. He is a superb driver, taking no chances and always in control of his truck. I am not one that enjoys meaningless conversation but Pedro and I talked much of the way to my house.. He was absolutely a delight to talk to.. He showed his driving skills getting into my driveway getting my car in front of my garage door.. He then assisted me getting out of the truck.. He was such a delight to talk to I was sad to see him leave.. Thank you for turning a bad situation to an enjoyable event.”

“Excellent customer service, competitive rates and a true “family” environment. Jo Ann leads a wonderful agency and I couldn’t be more pleased. Highly recommend!”

“After a very rough start with this merger of Pryor Insurance and Chase Clarke via many frustrating phone calls last August 2023, I finally made a visit to the new office in Holyoke which proved to be the necessary move to finally smooth things out. I was greeted by a friendly receptionist at the door who introduced me to someone named Christine who proved herself extremely competent and able to fix any issue as was the case with my previous agent who moved into a different position (Diem). I left the office with all issues resolved and was thankful to have met someone new (Christine) who could continue to help me in the future. Now I can safely recommend this agency to others. As long as you work with the right people, you'll do fine at this insurance agency.”

“Rana was wonderful to work with. We were able to set up a policy and register a vehicle from out of state. Rana is excellent at answering questions, trouble shooting, is quick to respond and all around a professional and pleasant person. We would recommend her highly! Thanks again Rana!”

“She’s the best insurer there is, she helpful and very reassuring that everything is in order and if not she’ll go above and beyond to make sure all is good but I do recommend going to see her for a auto quote she helped me twice”

“I recently had an incredible experience at AAA Enfield Tire and Auto thanks to one of their outstanding employees, Cassidy. After returning from a trip, I unfortunately returned to my car at the airport with a flat tire.

From the moment I called in to the store**, Cassidy was friendly and attentive, immediately offering to help with my situation. When I arrived, despite their busy schedule, Cassidy was empathetic and kind and offered several alternative solutions (my tires are a special order). What impressed me the most was the genuine concern and willingness to go above and beyond to get me back on the road safely.

(While I waited, and enjoyed the free coffee, I also overheard this same compassion when Cassidy was talking to a customer on the phone about what their car needed. Cassidy was kind and understanding to that person as well.)

Thanks to Cassidy, and the gentlemen who worked on my car, what was a stressful and disruptive situation turned into a positive and safe experience. I felt genuinely cared for and appreciated as a person first and customer second.

** To be perfectly honest, I didn't even realize AAA had brick and mortar locations until I Googled “tire”. There was DMV counter, a place to sit and talk a real live human about trips, etc. Also, they had nice safety kits, jumper cables, and other accessories for the car, including some nice luggage sets….definitely worth a look. And if I lived in the Enfield area, I would take my car there for service based on how I was treated.”

“Best price for Auto Insurance. Stupid Geico could not even come close to their price! They have a cheap place and not that many agents which might be the reason for good insurance prices.”