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September 2024 by keith mcgrath
I found myself in a “Real” nightmare situation on , of all things. Labor Day weekend. My radiator was gone , had my car towed to Honda in West Roxbury and that’s when a really bad situation turned out to be a very good one. In stepped Mr James Brown and his service team. Empathetic to my situation, they worked their tales off to repair my car ; going above and beyond to help me out.
Everyone and everything was impeccable and Thank you all for the outstanding work you do.
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September 2024 by Snow Taylor
I go in for a check-up, and they charged the price for completing the extra service, insisting it’s necessary even when it's not. Look at the bill carefully before signing and paying. The price and service are not transparent.
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August 2024 by Peter Friedman
I brought my Honda Pilot in for a repair to Parkway Honda service. I was immediately struck by how organized and clean the shop was. I was immediately greeted by Henry who was both knowledgeable and polite. We went over the options, timing, etc. of the repairs and as promised, Henry followed up with me throughout the day. When I went in to pick the car up, Henry walked me through the repairs to ensure I felt comfortable and confident with their service. Upon completion of payment, the Service Manager, James Brown approached me and asked me how my experience was and wanted to make sure I was satisfied. Mr. Brown walked me to my car to inspect the work to ensure it met his approval and expectations. I was very pleased with the both the work and the service. I recommend this Service Center, I will definitely be a repeat customer.
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August 2024 by keri vit
I had a great experience at Parkway Honda. Stephanie went above and beyond and provided excellent customer service! I will definitely go back when it’s time to purchase another vehicle.
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August 2024 by Xiaomi XIAOMI
The service workshop is like its brand, excellent and prompt.
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July 2024 by Richard Cassidy
Went there for an issue that needed immediate response and without questions they did everything in their power to resolve the situation. Thank you
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June 2024 by James Calihan
Thank you, Mike and team, at Parkway Honda Service! I had an issue with my tire, and you had me back on the road quickly. Your professional customer service is appreciated.
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May 2024 by Mike
Came for state inspection.
Before the inspection an employee disconnected battery, and tried to sell a new one, stating the battery was expired/old
The car doesn't have any issue with the battery. This isn't part of the inspection.
Failed inspection because emissions were not ready (b/c the battery was disconnected).
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April 2024 by Rita Walsh
Loyal for 20 years to Prime/Parkway Honda!
Jeff has been my go to for trusted service for 2 decades because of his honesty and the reliable work the mechanics deliver.
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January 2024 by Mari B
Great service, I trust that it was an honest evaluation -- a bit expensive! But worth it.
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December 2023 by Michael
They did a good job servicing my vehicle.
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December 2023 by David Minh Pham Gregson
Excellent service
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December 2023 by Eric Pateras
Excellent experience at parkway will go back again
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November 2023 by Ash Bentley
Im so over this place. I purchased a car from here January 2022. It was a decent experience besides the salesman using my number from my application to ask me to go out for drinks.I never received the tire lock key. So my tires are locked on.I go in for routine maintenance and they crack my side mirror and expect ME to pay for it. The manager tried to bully me because I am a woman until my boyfriend comes in and suddenly it’s all set.During this time I “order” a tire lock key and they said it will be in a week and they NEVER call me. I call and no one knows of my order or what I’m talking about.Fast forward to October 4 2023 my boyfriend orders the key and they say 10 business days. We call back after 12 business days and it’s still not in.Here we are November 2 2023 and still no tire lock key. I’ve been trying to get this thing that SHOULD come with the car for going on 2 years. Extremely frustrating.
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November 2023 by Enyo Pax
Has a nice sitting area and a nice pull in for service set up.
