-
March 2024 by Paul Sousa
My son was having issues with his 2000 Audi TT instrument cluster. It’s sat for a while until we came across the guys at Bridgewater motor Works. Stopped in to talk with Tom and Jason was very impressed with the amount of years in knowledge and experience working in the shop. When a vehicle is 24 years old parts are harder to find, they were very successful in completing this task. so glad our paths crossed, thank you
-
February 2024 by Patrick SMartin
This is the only place I trust with my Mercedes. Tom and the crew always make sure to keep my wife and children safe. He let's me know of issues I don't need to fix right away, as well as issues that need to be addressed ASAP. Dealer work without the dealer price. He's even told me many times to sell my car becuase it has a lot of problems. I might be ready to let go of the Mercedes soon, however I'll still be coming back to them when needed! Thank you
-
December 2023 by Anthony Hartsgrove
Tom and his team run the most respectable business around. Great quality work and customer service!
-
November 2023 by Jeff Dupuis
I recently had my Volvo serviced here on a couple different occasions. Tom and his crew performed the work as stated. Some of the repairs I would rate at complicated, and the vehicle came back completed without issues. I would recommend this shop.
-
September 2023 by John Wick
We have been coming to Bridgewater Motor Works for years now. They have also treated us respectfully regarding our BMW and our AUDI. The Service manager calls and keeps us updated on the progress of our vehicles. Whether it is just any oil change or other repairs needed, It is a pleasure having coffee and talking to Tom and Jason while waiting for the repairs to be done. We will not go anywhere else to have repairs done on our vehicles.
-
July 2023 by Brianna Jenner
I wish we brought my car here sooner. This shop has been great to us and they show true compassion for their customers. They handled a warranty repair within days that would have taken weeks if done by my cars dealership. We are never taking the Audi anywhere else!
-
May 2023 by Stephen G.
I stopped in recently unannounced looking for several small parts I needed to install a new clutch in an antique BMW. The staff was extremely courteous and took the time to find the small items I needed out of their inventory of old parts. Based on this experience, I would not hesitate to bring my vehicle here for more substantial repairs. Thank you.
-
February 2023 by Donna M
Service was good. However, I had a scheduled appointment and they did not have the cabin filter for my Mercedes in stock causing my vehicle to not be ready for pick up until the end of the day. It seems to me that they should have checked their inventory when I made the appt several days prior to bringing in my vehicle.
-
February 2023 by Marc Gibson
*****Real Review*****I was considering coming to this shop to have some work done to my car and decided to read some reviews first. I am stunned that rather than holding himself accountable, the owner is on the internet arguing with customers. That to me deserves a one star.
-
January 2023 by Kelley Donovan
This was my first time going to Bridgewater Motor Works and I will never bring my car anyplace else. I called to schedule my appointment and the customer service was wonderful. I primarily spoke with their service manager, Tom. He was outstanding. He provided me with regular updates on the issues and diagnostics along the way. He was always pleasant and extremely knowledgeable. Willy, the mechanic that worked on my car did a great job and I am completely satisfied with the work. Thank you
-
January 2023 by Bob Levesque
Top quality service. A little pricey, but you get what you pay for. I had a lot of work done and everything they installed was done professionally. Thank you!
-
December 2022 by Amanda W.
I am shocked and appalled at the fact that I was just charged $375 just for a "diagnostic test". I had the same if not more efficient tests performed at a BMW service center just a few months back and the price was half that! I'm confused by this since I already knew what the problem was with the vehicle, as the mechanic who does my oil changes, and other basic maintenance had already told me, and all I really needed was an estimate. Shame on me for bringing my car to these crooks in the first place! I took my vehicle elsewhere.. and I certainly won't be going back to Bridgewater motorworks ever again... $375 just after the holidays for no work done!... merry Christmas
-
December 2022 by Saint W.
CROOKS !!!! Do not send your car here unless your prepared to pay for a diagnostic!!! 400 dollars !!! before I even was able to think about them doing it. TOM is a liar this place these people are crooks my gf left crying with a 5 year old . I knew what was wrong with the car I told him that the coolant lines were leaking he told me 4 grand and went on to say I'll do the work if you need me to . I chose to take the car but not before being slapped with a 400 dollar bill for them not doing one thing to my car CROOKS
-
December 2022 by Carlton Miller
Superb customer service and an incredibly competent mechanical team that will diagnose and resolve any issue with a Mercedes-Benz automobile. Bridgewater Motor Works is the only shop you need to go to on the South Shore for MB maintenance needs.
-
May 2022 by Mike Burnett
Super job by the guys at Bridgewater Motor Works. My son's car starter quit working. I had the car towed to Bridgewater. Tom at the dealership worked the car into his super busy schedule and had the starter replaced the same day! He also found a check valve leaking oil - called to inform me and replaced that as well. Cannot say enough good things about the way we were treated and the incredible way they took care of us. I recommend Bridgewater Motor to anyone needing work on their vehicle and expect they will receive the same great customer experience that we did! Thanks again!