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January 2024 by Mo Elsayed
Unfortunately, if you have an accident, they will come to steal the car. It is the ugliest car transport company. They are very rude. They do not contact you and do not inform you about the car. They charge you double money every day and exaggerated prices in order to steal the car. They are thieves and a gang. Beware of dealing with them.
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January 2024 by Lynn Jutras
AAA pulled a no show when called to tow our vehicle. A1 took my middle of the night phone call and immediately provided us with a tow. Mark fixed the vehicle for us. He was so helpful, calling us along the way to explain what was going on. I highly recommend and will continue to use their services in the future.
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October 2023 by Ijele Nwanyi
If there was a NO STAR, this would have been it.The worst of customer service by a rude person on the phone, yelling swearing, calling customers names.She need to know she is representing a business.She admitted they do not have Atlas for RMV verification of insurance to release a towed vehicle. I asked her what she will need to get my customer's car out. She wants proof of insurance. Do you need an Insurance ID? Binder? Dec Page? She doesn't have a clue, instead kept yelling 'I need proof of insurance'. You are lucky you probably work for your family; No one in their right mind will hire a person like this for work.The very worst!!!!!
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October 2023 by Katie T.
if I could give no stars I would!! my vehicle was a police tow for expired registration (which was a RMV mistake) it was towed after work about 5pm on a Tuesday of course the officer took my plate and said to retrieve it from station once figured out which was a typical Bridgewater cop move nevertheless I decided to just pay for tow to my house instead of accumulating fees I was charged for storage fees for Tuesday night eventho couldn't do anything if I wanted to until wed morning left a message on Wednesday and couldn't make payment over the phone had to be in person (they must forget they have your vehicle) had to go Thursday afternoon at which time it cost me $530 fees n tow!!! The best part is wen I got it back zero gas it stalled rite out , making rattling noises and crazy loud , seat moved I wish I had written miles down based on how the driver handled it wen towed to my house made it very clear it was taken for a joy ride!! my friend who was just with me before getting pulled over n who picked me up after was shocked by the condition it came back in and it's a police tow company when I called and asked they show me cameras u was laughed at, gonna have to follow through with small claims court!
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July 2023 by Richi Valentine
HORRIBLE CUSTOMER SERVICE FROM WOMAN AT DESK. I was ons-it IN person at the office and every time the phone rang she would say "1 second" and told me to hold while she spoke on the phone. DO WHAT EVER YOU CAN TO STAY AWAY FROM THIS PLACE.
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May 2023 by James Scott
I’ve had to get my vehicles towed a few times. I do have AAA, and these guys r always the ones to respond. They r always careful and helpful around my schedule. Highly recommend them
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May 2023 by Leah Davis
Very nice people on their team! Well experienced and reliable mechanics and the tow guys are careful and efficient on pick up! Ty
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April 2023 by Sewedo Wusu
I’m all for supporting businesses but I just can’t let this slide.This company has absolutely no integrity. Probably the worst customer service I’ve ever experienced. Very rude people. My car was impounded due to an expired registration. I was told by the company that the only way I could get the car was by being the registered owner of the vehicle, or under the insurance. I was on neither. My aunt who stays in a complete other state registered it for me. She’s a travel nurse.I asked if I could give them a “notarized” letter from my aunt(registered owner) authorizing me to have the vehicle removed from their lot as to avoid the $35 they charge you a day just for the car being there. I was told they wouldn’t accept. 3 weeks later, I’m still unable to get the car registered under my name so I spoke to the state police who had my car towed in the first place. i was told A1 would accept a notarized letter.When I went to give them the letter I made it clear that I had asked if they could accept the very same letter 3 weeks prior and was told no. The lady that told me no said she would never say that. I mean, why would I want my car to stay there in the first place? Of course i asked about the letter seeing as though the that is the ONLY alternative that could work in my favor. Now they charged me over $1000 just for my car being there. And they even charge you to have the vehicle towed out! The address on my license is in providence, but I live in Taunton. They wouldn’t tow it to Taunton because it’s not an address listed on my license.I had a horrible experience with them and I truly wouldn’t recommend them to anybody! They’re wrong and are looking for ways to make money off you by all means. It’s actually very sad , and I know I’m not the only person that has had such a rip off experience with them. They carry themselves as if they have no care for the people they’re dealing with. They just want your money. What a scam!
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April 2023 by Sewedo W.
I'm all for supporting businesses but I just can't let this slide.This company has absolutely no integrity. Probably the worst customer service I've ever experienced. Very rude people. My car was impounded due to an expired registration. I was told by the company that the only way I could get the car was by being the registered owner of the vehicle, or under the insurance. I was on neither. My aunt who stays in a complete other state registered it for me. She's a travel nurse.I asked if I could give them a "notarized" letter from my aunt(registered owner) authorizing me to have the vehicle removed from their lot as to avoid the $35 they charge you a day just for the car being there. I was told they wouldn't accept. 3 weeks later, I'm still unable to get the car registered under my name so I spoke to the state police who had my car towed in the first place. i was told A1 would accept a notarized letter.When I went to give them the letter I made it clear that I had asked if they could accept the very same letter 3 weeks prior and was told no. The lady that told me no said she would never say that. I mean, why would I want my car to stay there in the first place? Of course i asked about the letter seeing as though the that is the ONLY alternative that could work in my favor. Now they charged me over $1000 just for my car being there. And they even charge you to have the vehicle towed out! The address on my license is in providence, but I live in Taunton. They wouldn't tow it to Taunton because it's not an address listed on my license.I had a horrible experience with them and I truly wouldn't recommend them to anybody! They're wrong and are looking for ways to make money off you by all means. It's actually very sad , and I know I'm not the only person that has had such a rip off experience with them. They carry themselves as if they have no care for the people they're dealing with. They just want your money. What a scam!
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January 2023 by Olivia Svenson
I recently purchased my first car here. Kyle was extremely helpful and made the whole process very easy. It was hassle free, and I was able to get a great deal! Will definitely be a returning customer when looking for my next vehicle.
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January 2023 by Jennifer Tapage
Went there a couple days ago to purchase a car. The vehicle was beautiful and Kyle the sales manager was very helpful throughout the process.
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January 2023 by Madisonlk kmm, Cryan
I never leave bad reviews but if I could leave 1 star, I would. Terrible customer service... the lady who answers the phone is so rude, inconsiderate and impatient. Do not waste your time or money, dealing with someone who can't even give you respect! Never again
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November 2022 by Richard Eldredge
A1 was great! They came fast, the kid driving the tow truck was professional and the price of the tow was reasonable. Will definitely call them again if I'm in the area and have car issues!
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September 2022 by Shirley Cheevers
My car was towed due to accident and A1 was the company that towed. I needed to get to the lot to pick up my belongings. I was less than pleasant went I went into office. Did not matter to them. They still treated me with kindness and respect. I was pleased to know that they had found my wallet in the car and very kindly placed it in glove box. What a relief.Here is another thing that spoke volumes to me. They have a sign to drive slow as to watch for birds. How nice is that. Further more, I was talking to an employee about and by chance was able to see the birds they were watching out for.Anyhow, being in an accident is challenging enough. To have this positive experience made a difficult situation less difficult.
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September 2022 by Jen Milton
We bought my daughters first car here. Very easy to deal with and reasonable prices. There ended up being an issue with somePaper work and Kyle went way above and beyond to rectify the issue without it causing us any hassle. To show their appreciation for our understanding they took the car for the sticker, realized the ac wasn’t Working correctly and fixed it free of charge. A few weeks later had another very minor issue, and to our surprise they took care of that as well. Would recommend to anyone for buying a used car and having mechanical work done as well. Will certainly be a returning customer.Services: Air conditioning
