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8:30AM - 4:30PM
67 W Boylston St #5, West Boylston
Post Offices
8:30AM - 4:30PM
6 Clinton Rd, Sterling
Post Offices
“My favorite Post Office in the United States to do business with.Bob the Post Master is always johnny on the spot when it comes to getting tasks completed. The Postal workers are also a pleasure to work with, thanks to their professionalism, and courteousness.Thanks again.”
“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
“I usually have bad experiences with the Post Office, but the one in Holden is pretty good. It's usually not too busy and the customer service is for the most part very good. If you're in the area and have to send something by USPS, this Holden location is a good one to go to.”
“My fiancé and I had an amazing experience with Jenna! We were going to send out passport renewal form and she guided us through the process so much. We appreciated her help! She made the whole transaction so relaxing. Please give her some good praise for this as she is an outstanding employee and you should be proud to have her working there!”
2 - 4PM 8:30AM - 1PM
560 Lincoln St #8, Worcester
Post Offices
“Mike makes this location worth going out of my way to come to! Pre-taped boxes makes my job A LOT easier, so I definitely try to ALWAYS come to Lincoln St. He's just seems like a nice guy, have never seen him in a bad mood! (can't forget to mention how the place is always clean, which I can't say for many other locations!) Keep up the great work, Mike!”
9AM - 1:30PM 2:30 - 5PM
140 Princeton St, Jefferson
Post Offices
“We went there last weekend to get our passports and Chris was amazing! I was confused by the paperwork and Chris was so patient and helped us get it all straightened out. I had my 2 and 5 year old who weren’t easy but Chris was kind and patient trying to get their pictures. Chris also was able to help other customers while he helped us too, star employee ! Thank you Chris !”
“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”
“Like everyone, I hate lines, but that's part of the problem with the size of the building, not the employees. I've always found this location to have friendly and helpful people. And no, I don't work for them!”
“Someone had only one job and just couldn’t do it. I usually do not leave reviews but this is the second time this is happening to me. The first time was in 2020 when my box of items from Florida was delivered to me half empty with most of the items missen, and when I came to the post office to report the rep at the counter was super rude.
Today I tracked a mail that I was expecting and when I checked I was told it was delivered to a P.O. Box at Joseph D Early Post Office. I do not have a P.O. Box so I was wondering why that would happen. I got there for them to check only for the guy at the counter(Samy) to rudely discharge me. When I asked for his supervisor's number to call he gave me a number to dial and as soon as I did it wasn’t going through. I told him and he rudely asked me to go make my call elsewhere and that if it didn't go through I should just leave a message and that he had to attend to people, mind you there was only one person he if me at that time and there were other two people also working at the counter who could attend to the one person behind me because they were not attending to anyone at that moment.
Thankfully one of the people behind the counters(Ezechiel) was free at that moment and I went to speak with him I pleaded with him to please assist me in finding my mail, and he was very kind and empathetic about it. He asked me to write down the tracking number, my address, and my details so he could look into it. At this point, I had tears in my eyes from his kind words and waited for him to go check for it, and even though he didn't find it he did show me the next step to take and I was in so much tears before leaving the post office.
I cried because of how rudely Samy discharged me like I was there to waste his time and how kind and important Ezechiel made me feel. You choose to be at the front desk or behind the counter, it means you are ready to work with people and you have to be kind to people when working with people because you do not know what they are going through. God bless you, Ezechiel.
Update.
So today ( July 19, 2024) I did receive a voicemail (sent yesterday) from the supervisor Zachary, who apologized for the confusion and the inconvenience caused and told me to wait for some hours or till today as he was waiting to hear from the carrier to see where she delivered my package to and Zachary gave me a call soon as he got the answer and said the package has been sent to my mail. I went to check and thankfully the package finally has been delivered. God bless everyone at the post office who took their time off to make this happen after I've been told it could be lost.”
“This post office provided probably the best experience I've had with USPS. The woman who helped me was unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps”
“Carlos stayed late in order to facilitate a package, and despite the fact that it ran late he provided excellent customer service and spent the time to determine the correct way of shipping our package. We feel awful, but it was an amazing experience”
“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
“Our mail carrier is always great. On top of that, I had an issue with the key in our mailbox and I couldn't get my package. I called the post office and spoke to a woman named Jess and told her what was going on. Even though I was calling during peak holiday craziness for them, and on a FREEZING cold day she hopped in her car and was at the mailbox less than 5 minutes after I called to help me out. (Thank you Jess) Everyone we've ever interacted with so far at the Clinton PO has always been VERY helpful and courteous.”
9AM - 1PM 2 - 4PM
1049 Main St #5, Worcester
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“Great staff very informative. We had to get our passports and they answered all our questions. They also took our passports photos and made everything easy and seamless. I have been coming to this location for years and previous team was not good at all.. the new manager, I did not catch her name, is really good. She is professional and polite. Thank again for all your help.”