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May 2024 by Stefanie Casey
Would not recommend as I’ve had one thing tailored and though the tailoring was fine, the service was not. My dress was not ready when I was told it would be (despite having called to confirm), and then when I arrived they couldn’t locate my dress. When they did, it was in a ball and dirty with lint (I received it new in the mail). I then tried it on and asked if they could please clean it or at least steam it as it was dirty and wrinkled now and I was given attitude. Too many businesses would serve their customers better than this to return.
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August 2023 by Rick J.
This used to be a gem. Great service, perfect tailoring, fair prices. Now: this business has devolved into a discourteous, disrespectful mess where quality doesn't matter and the prices are sky-high (maybe to make up for people dressing more casually and not needing dry-cleaning and tailoring as much as before? Will give them the benefit of the doubt.). I had a bizarre experience there last week: Tony and his son were screaming at each other in Vietnamese. When Tony stormed off, the son (typically rude and patronizing) explained they were arguing about the price to charge a customer. It is so sad that a good place has become so abysmal.
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April 2023 by S W
Been coming here for years. Very professional and friendly. They do all my dry cleaning and any tailoring. If you need it in a hurry they take care of you. Plenty of parking on the side of the building and on street. Great people and a staple of the Lower Falls.
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December 2022 by Nai Ko, Jr.
Younger guy denied damaging my jacket when they worked on the sleeve. He finally agreed unhappily to repair the jacket but did a poor job as in spite. Won’t ever go back.
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October 2022 by Sharon Mizrahi
Very pleased with the service. Resize a pair of jeans. The fit was perfect. Recommend.
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October 2022 by Franchesca Carducci
Insanely overpriced and not pleasant.
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October 2022 by Becca Pinto
$125 for a hem on a plain silk prom dress. Way overpriced!
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October 2022 by Nicholas W.
staples tags, has nearly lost the items i left there and spent 20 minutes looking for the items I gave them. put leather through the wash, unbelievable. has lost me hundreds of dollars.
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August 2022 by Chris M.
The cleaners opens at 7:00 and I was there ten minutes early. Despite the hours the door was open so I was able to drop off a suit and a pair of dress pants. They needed a new crease so a cleaning was long overdue. The woman at the front counter was receptive and had a smile on her face. There is plenty of parking in back of the store. I have a jacket that needs new buttons so I am sure I will return.
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June 2022 by Lily Brewer
TERRIBLE TAILORS DO NOT GO. Screamed at us for asking why the price was so high ($300 for an inch off a dress) and then refused to give us our dress unless we payed in cash saying “We don’t take checks from YOU”. absolutely terrible customer service, avoid at all costs.Service: Alterations
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June 2022 by Joy Emerson Brewer
Overpriced with terrible customer service. Charged $295 for a hem despite the listed price of $65. Clerk was rude and aggressive when I questioned the price discrepancy and began legitimately hollering at me. When I pulled out my checkbook to pay the ridiculous price Tony himself chipped in and told the clerk to not take my check.I’ve always been a little leery of the cash/check only policy, but returned because the quality is consistently good. But after today they’ve proven to me they’re just greedy crooks.Do not recommend.Service: Alterations
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May 2022 by Joy E.
My daughter took her prom dress to Tony the Tailor to get hemmed last week. They said $250. My daughter isn't bold enough to advocate for herself, took the pink tag and left. She gave it to me and I thought "Well, that must be a mistake. I'll deal with it when I pick it up." I went in about a half hour ago and now the alteration is $295. I asked how could it be so much. They said we worked three hour[s] on it. I told them I thought that it's great they're getting $100/hr, but that's ridiculously expensive, and that I think they took advantage of a young, shy girl with anxiety. The dude started seriously hollering at me, "We work three hours! We no take advantage! We only sew! We no take advantage!" To which I replied "Well apparently you do because it says on your chart right there that shortening is $65." That really ticked him off. He continued yelling at me. I finally raised my voice and said something like "If you want any money from me at all you're going to stop shouting at me NOW." At this time Tony walked to the counter and said something to the clerk. The clerk set his shoulders back like a middle school mean girl, faced me and said "Yeah. We no take check from you." Dude grabbed the dress and ran to the back of the shop with it. Long story short I walked to the atm and got $300. The clerk who yelled at me continued to be incredibly smug and refused to give me my $5 charge. I said something like "C'mon dude. You're going to make this even more difficult?" He went back to consult Tony again and came back up front, opened the register, and shoved the $5 (and who really cares about the $5? It was a matter of principle by then.) I turned around to leave, helped an elderly gentleman with the door, looked back at the dude and said "Y'all are a bunch of crooks." So much for supporting THAT small business, especially after 22 years of loyalty.
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May 2022 by Rebecca Pinto
$125 for a hem on a plain silk prom dress. Way overpriced!
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October 2021 by Cynthia Carter
Very reasonably priced, very good quality of work and ready earlier than predicted. This has become my favorite place to go!Service: Alterations
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September 2021 by Peter Litwin
Great work and on time!
