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“Recently purchased a new gas grill from this store (Sudbury, MA) and Mike and his co-worker were phenomenal at helping me out not only with the purchase but delivered it and set it up for me! Love this store!”
“I had a wonderful experience working with Shawn and Tommy. I needed to replace a bulb in my microwave oven. After finding the appropriate part, both men were able to assemble and disassemble the outside, and insert the new part after some drilling and replacement of screws. They were cool, calm and collected during the whole ordeal and never appeared rushed. Thank you to everyone at the store, I will visit again soon!Susan LundstromLexington, MA”
“Since we lived in Firestone Park in the 90s, I almost always go to this Ace Hardware. But about a year ago when I needed some screws that would go into concrete, I was in the Falls and stopped into Menards "to save time". The customer service representative was eager please but had zero knowledge about what I was asking or where to find that type of screw. We wasted at least 20 minutes.So I left straight from there and came to Ace hardware in Firestone Park, and they knew exactly what I needed and suggested a drill bit that ended up being perfect for my needs.They have always been highly knowledgeable, helpful, and the prices are great.Don't waste your time anywhere else ?”
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
“Excellent place for landscaping equipment! The staff is extremely helpful, and takes the extra time to make sure that purchases are the right choice for the customer.”
“Let’s face it, hardware is hardware, but great service is another thing! I go to Hillside for their extremely knowledgeable, attentive and friendly employees, that and the bitchin’ antique radio playing cool jazz! I live close enough to three other similar stores (2 are Ace & arguably more convenient) but I chose to go to Hillside because Tom, the manager & Jerry, the owner (no cartoon jokes!!) take the time to help me sort out what I need for projects and products. And when I’ve had to return items, I’ve never had to justify myself. The whole staff carries the same helpful, relaxed attitude and it’s obvious that’s something that’s instilled from the top down! Harder to find these days than a left-handed smoke shifter! (You’ll find one in Aisle 2 in the plumbing section in the basement BTW)”
“Good tools at great prices. I always check here before buying new. The owner is a friendly guy who knows his stuff and is always willing to help. Parking can be a bit of a pain but it is worth it.”
“I had such a great experience at this store today. I went in to buy bolt cutters because I had accidentally put a padlock on backwards, rendering it unable to be unlocked. The gentleman managing the store could have easily sold me the bolt cutters, but instead helped me problem solve and ended up cutting down the key so I was able to successfully unlock the padlock. He was incredibly helpful and generous- I am very grateful!”
“I went today to get grilling supplies and they were so kind and helpful. They helped me get the best product and the best price. Support small businesses, this one is amazing!!!”
“stopped in here while doing a job in Newton. The staff was very friendly knowledgeable and had exactly what I needed. I would recommend to anyone. Keep small hardware stores in business and don’t shop at the big guys. We need shops like Schwartz Ace Hardware.”
“Harbor Freight is great good deals on all the items. Great value quality products very helpful employees. Jason,Faith supervisor were fantastic. Highly recommended keep up the great work.”
“Monnick's has been our go-to hardware store in Framingham for 40 years. The paint department is quite special with a very large selection and very knowledgeable staff.”
“The quality of tools has improved tremendously over the last few years and their warranty works well if you are a member of their club. I replaced several items without a receipt no issues.”
“Picked up a clamp which cost around $2. It seems like there is minimum requirement for credit card (makes sense due to high credit card fees). Checked the car, no cash. They allowed me to take it as I needed the clamp. I will drop the cash later today. Nice guys. You wouldn’t get this level of service in big name stores like home depot”
“Coolidge Hardware is our go to place when we want professional service and need high quality products. We have been going to Coolidge Hardware for over 30 years for high quality paint, paint brushes, hardware (screws, locks, keys...) and advice. I once brought a small chip off of an old wall we were repairing, and they were able to match the paint EXACTLY. Always professional, knowledgeable, friendly, and very helpful!”
“One doesn’t expect much going into a hardware store but I was blown away by how nice of an experience I had at this location. My boyfriend and I were immediately greeted upon entry and we were quickly guided to the section we needed. We browsed the store and were once again greeted to see if we needed anything, but not pressured.When we arrived at the checkout line, there was one person being rung up and despite us having no problem waiting another 30 seconds to be rung up, another friendly employee offered to ring us up right away. He let us know about the freshly smoked hot dogs they were offering!After checking out, we came to a booth with two different flavors of mini dogs and were told we could take as many as we liked. They were so delicious! The staff serving them were incredibly friendly as well. We left the store in a great mood and highly impressed by the level of service. Thank you so much!”
“He has been trying his best to fix this door. Unfortunately nothing had worked. But he is a very polite and pleasant service man and I feel comfortable having him try to fix it.”
“Updated review: Rocky’s has been my go-to hardware store for years — they've got a surprisingly good selection, competitive prices, and helpful staff members.I recently had a frustrating experience returning some unopened Christmas lights (the online Rocky's policy didn't seem to match what was enforced in the store).Rocky's eventually reached out and fixed the issue for me, which I appreciated. It was a bit aggravating, but these things can happen anywhere and if I had such a problem at one of the big hardware stores, it probably wouldn't have been met with as much concern and attention. Rocky's will continue to be my go-to!”
“I've always had great experiences at any true value I've been to around the country, and I must have been to them in at least 20 different states. Always helpful and friendly and competent. This tells me that the company prioritize excellence in customer service.
But on my last visit, this was taken to a whole new level. Taylor the assistant manager helped me with my keys which they don't even typically do that style. And she helped me try and dismantle them, which was a whole project. All while their system was down and she had a million better things to do. But she treated me like i was the only one in the store and was truly kind and concerned with the problem i came in to solve. And then i had a few nonconsequential questions while browsing but her and a couple other team members treated them like it was a daily double on jeopardy and they had to find the right answer.
This was help above and beyond from great people. I hardly even know what to say besides thank you!
Go shop here you won't be disappointed.”
“This place is fantastic. These guys are great. I have been doing habitat improvement (forest stand improvement) and thus I needed a chain saw. Well, Andrew was amazing and helped me with my purchase as well as troubleshooting some problems I had. I have also purchased a blower and several chain saw replacement chains from these guys and they are always helpful, kind, knowledgable and pleasant. Andrew went out of his way to help me on 3 different occasions. I am very happy with these people and the products they sell. Outstanding! Thanks!”
“excellent customer service. friendly staff.young lady in the Paint section, patient, kind and informative. helpful making color selectionsAll staff is extremely courteous, friendly helpful. find I'm using ACE in Millis more frequently. will shop there for household items instead of the grocery store!!”
“walked in, saw nice lady pouring herself a cuppa, asked where I could find, she puts her cup down, sez follow me, leads me to product, I'm in/out under 10 mins super friendly, awesomely helpful, can't find that in big box store if I owned rather than rented, I'd be back more often”
“Wonderful friendly staff who helped me not only design my new kitchen but also assisted me with the remodel of the doors and windows first AND the appliances to make it complete!”
“We couldn't find fencing at lowes or home depot so we called here. They were able to get what we need and have it at the store in under a week. Employees were very helpful and professional.”
“We love this place. A nice old-fashioned hardware store with a good selection of quality hand tools, fasteners, electrical and lights, kitchen, plumbing, etc. Of course it can't compete with a big-box for sheer inventory, but atmosphere, friendly dogs, new toy section, and quality service make it our first (and often only) stop on any hardware shopping trip. Unlike at an impersonal big-box store, Wanda is always willing and able to help decide exactly what fastener or part I need for any odd job.”
“I’m consistently impressed by the quality of their selection and plants for the price, especially when there is fresh stock. This is probably the best big box garden center I’ve been to anywhere.”
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“Best one of a kind hardware store in Metro west. Service cannot be better. I find it even better than Harvey’s Hardware that was my go to for over 40 years. A lot of the employees went to Green’s when Harvey’s closed.”