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April 2024 by E L
I found a mysterious puddle under the engine of my car the other day. I didn't see any leaks and couldn't identify what it was or where it came from. I drove to the closest mechanic to my home, Cook's Automotive in Wayland. I'm not a regular customer and didn't call for an appointment, but Carlos, one of the mechanics, immediately put the car on the lift and checked for leaks. He then checked all the fluid levels and didn't find anything wrong. When I offered to pay him something he said that there was no charge. Turns out the puddle came from an accidental spill in my garage, but if and when I have another automotive issue I would definitely bring it to Cook's.
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February 2024 by Kathy Schreiber
Lloyd Cook is an incredibly wonderful man. I’ve known him for a very long time. He is calm, kind, and (of course) extremely knowledgeable about automotive stuff. We are so fortunate to have him in Wayland. I recommend him highly, and if I could, I’d give him 100 gold stars! But these will have to suffice. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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November 2023 by In Vest
Fantastic. How to save money: call Cook's, order tires from TireRack, have them shipped to Cook's, have him install & balance them. Terrific prices, better people & better service. Strongly recommend!!
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May 2022 by Jerry Sherman
Back in March I filled my gas tank although failed to realize they charge twice the amount then the actual total. The original total was $26.00 and they doubled it to $52.00. These guys are crooks and I will never go to them again. But they will not get away with it.
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May 2022 by Brad Goodman
Always a great experience!
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January 2022 by Erin D.
Can't say enough about this place. These guys just make it happen. Look no further. This is the mechanic / body shop you need.
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August 2021 by Xiang Ao
Cooks has been my go to place for 16 years. They are honest and efficient. Lloyd takes care of his customers!
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August 2021 by Irina P
The best of the best. Lovem dearly and appreciate hard work and care that goes into a bunch of our cars. A place you can trust.
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February 2021 by Tim Russo
Great place for all repairs been going to cooks for over 20 yrs Lloyd is a great man straight shooter
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November 2020 by Zachary Coxall
As good as it gets
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February 2020 by James P.
I can attest that Lloyd is a real SOB cheater. I brought my Toyota Avalon here to get a free estimate. Llyod gave me a quote writing two crummy lines of figures for the repairs on the back of his name card( 2 and 1/4 inch x 2 inch) - I went there to get a decent estimate on a formal business letter instead). I accepted his offer of $1,150 for the repairs and get the work going leaving the car there at the workshop. He offered a rental car, but refused and called my wife to pick me up at the workshop. On the following day afternoon, I called him up expecting car would be ready bynthen, but he said that the mechanic was still working on and told me that he would call me when the car is ready. He also told me that there are two additional problems with a pair of rear struts that need to be replaced( He told me that they were old, but OK the day before when I brought the car over) which I found rather surprising. Anyway, he never called me on that afternoon. On the following day in the morning, I called him up, but his secretary picked up the phone: she told me that the repairs have been done and getting an inspection sticker and she will call me within 3O minutes. I waited for 30 minutes, but no call was made( February 7,2020 10:10 a.m.), so I called the office again: the secretary told me that she was about to call me back and asked me to come to pick up the car. When I entered the office, Llyod could not be seen. Instead, I found a bill laid on his table. The bill shows $300 more than the amount that we mutually agreed upon. I pointed out the discrepancy to the secretary, and asked where is Llyod. She told me that Lloyd is gone for next couple of days. I was pissed!! Lloyd lies and Lloyd cheats!!! He wants to rip off the people's hard earned money. Lloyd is type of a man who say something favorable to my ears and get the work going, but then later he revert what he promised and say something different.
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January 2020 by Chuck Demarkis
good spot
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December 2019 by Nikki G.
Terrible business with terrible people. They also keep paying to get 1 star reviews removed.
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December 2019 by Maureen G.
I've used Lloyd's shop multiple times and he seems like such a good guy. He and his mechanics are fair, thorough, polite, and the prices are low too. I went in there once to get the light bulb changed on a headlight -- it had blown out 3x in a year. The mechanic told me that shouldn't keep happening. He found that a wire had gone bad, and fixed it inexpensively. Then he asked me if I had trouble seeing at night when I drove. When I said I'd been having that problem for years, to the point where I thought my bad eyesight had become truly terrible, the mechanic showed me that my headlights were really dirty inside, which can happen to older cars, and said that would make driving difficult. He cleaned out my headlights & suddenly I was fine driving at night again! Today, my car wouldn't start, and I insisted on being towed the 12 miles to Cooks. I'm really glad I did. Lloyd diagnosed the car immediately and had it fixed in 3 hours for $170 (new distributor cap and rotor). I've moved a few towns away but next time anything goes wrong I'll go back to Cooks again.
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August 2019 by Amy U.
Brought my car 8/21/2018. $6000.00 plus repair. Was what I paid through insurance. Finally after 21 days of rental car my car was ready . The front bumper was glued not clipped in. The Lower front grille behind the license Plate had black electrical tape hanging down. The oil pan was hanging down as well. I brought car back to Lloyd the following day. He put it up on lift and drilled in oil pan. But every thing I mentioned is coming unglued. Not a great experience to put it gently.