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November 2023 by Mike Winterson
The service here isn't bad, the hours of operation though is unreasonable. They don't work regular bank hours, they work less than any normal American, so you need to take time off of work just to get in to see a person
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November 2022 by Mike Kelly
The worst bank ever ... Useless to open at 10am & proceeded to tell me they could no cash a check because I would not open an account ....... I will never again accept any bank of America checks
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September 2022 by Justin Wright
Wife took her friends that just came to America to open a joint checking account. Called me because she couldn't understand her. I couldn't understand her either on the phone and English is my first language. Was saying something about changing Apple ID to US, which the phone was bought in the US and she didn't offer to help or really explain it/couldn't explain it. Told them they weren't allowed to open a checking account and sent them away. Went to Bank of America up the street. Checking account was opened in 20 minutes and they were out the door.... lady in Wayland needs some training.
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June 2022 by Ariana Murphy
I came to here to change in 1’s for bigger bills and I was treated very poorly by Lorena. I had told her how much around it would be and she said ok.Then proceeds to give me attitude because I was causing a line . Very unprofessional and disappointing to me that someone like this was handling my money. Will not return.
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May 2022 by Serge Gud
Came in for a name change, had to wait 3 days for an appointment and then another 25 minutes in line. I have 3 accounts, she managed to change my name on 2 of them, one of which was misspelled. Third account she refused to change because it was joint account. She promised to correct misspelled account the next day but never did. I have called BofA in a week and got my name corrected on all accounts in 5 minutes. So USELESS
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March 2022 by Sathya
I went to this place today for a 30-minute meeting with my six week old baby to meet notary banker Sudha Karikal. I arrived eight minutes late and at that time she was handling some other customers so I waited there for over ten minutes. After a while handling the other customer, she had a phone call and then called me and told that I was more than 10 minutes late for the appointment and that the appointment time was running out and he could not make my appointment. I waited near her cabin, not knowing if she had seen me or not. One thing I really do not know is that I have a 30-minutes appointment, due to my eight mins delay how come she takes other customers without an appointment and makes me wait there and refuse to take my appointment. And no one approached me while I was waiting there. I strongly do not recommend this place to the notary and the banker.
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August 2021 by Rodolfo Schwengber
The service at this bank is terrible, every time I go to there they make me feel uncomfortable.
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May 2021 by Sabine von Mering
Bank of America is one of the largest banks funding fossil fuel infrastructure, including the Line3 pipeline in Minnesota that indigenous people are fighting to prevent to protect their water.
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November 2020 by Danny Schanzer
Incredible service setting up a teen bank account. Sutha Karikal was incredible and truly cared about the customer and making sure everything worked out perfectly. Super easy and quick.
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July 2019 by Inderpreet Singh
The team is pure delight to work with. My perception about Bank of America changed when I met the folks who work at this location. 5/5 stars for being flexible, accommodating, polite and over all super courteous to everyone
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October 2018 by Anrana S.
They took out the drive through window. But added a drive up ATM. I like that the drive up ATM is well lit and visible. So I feel safe using it. Back in the day when I actually walked into the bank, I hated the fact that this branch did NOT have a line dedicated to Platinum customers. So it would be a long wait to see a teller. But I have not walked into a bank in years so that is kinda a moot point.
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August 2018 by James P.
I think that it's about time tellers get replaced with robots: They can"t communicate well nor greet customers cordially.
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December 2017 by And Rew
TD is across the street. Go there
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September 2017 by Mary Bonarrigo
The entire team at the BoA in Cochituate are really superior to most banks and personnel that I have dealt with. They know everyone that walks in by name and make you feel like you're part of the family! Their expertise to help me launch my company is unsurpassed.
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September 2016 by James Bacon
Was easy to get in and the manager was great. Really friendly and helpful without making it feel like you're trying to be sold things the whole time (even though probably was, she seemed to genuinely just want to help). Even gave suggestions around the area and tip for getting to the RMV from there easier. Much better than the Waltham location I've been to.
