Stop & Shop is a basic big supermarket and neighborhood grocer offering a wide assortment with a focus on fresh, healthy options at a great value. Customer experiences vary. Some visits are great with customers finding everything they need in a clean store with good prices, especially for card holders. The customer service can be really great, with pleasant and helpful employees who check in with customers and show kindness, such as walking someone to an item. Some associates go above and beyond with warmth and patience. However, experiences can be poor, with some staff described as rude, unfriendly, and inattentive, including at the deli counter and checkout. Stock can be unreliable. The store charges for bags. Customers can choose to shop in-store or online for delivery or pickup. The company is committed to fighting hunger and supporting its communities.
