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January 2024 by Mary Guerrero
Dr. Oliver ,I would like to thank you for excellent care of Angel over the years. Your amazing staff makes the experience easy, caring and loving ?♥️Best regards,Angel and Terri
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November 2023 by jfas 292
Great vets, they take good care of my babies every time i bring them.
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November 2023 by Julia Pollard
I am hesitant to leave this review as Dr. Brinker is a very nice lady. I switched to this vet after my dog’s original vet closed down. My pup was drinking water non-stop and urinating excessively (inside the house which he hadn’t done for 10 years). After probably 2k in testing, I was told it was “behavioral” for which I protested repeatedly. Fast forward 2 months and I brought him to a new vet after he stopped being himself and the vet immediately diagnosed him with diabetes. He was on the verge of hospitalization, had horrible blood work and a UTI as a result of his undiagnosed diabetes. After just one shot of insulin, he is back to himself and has gradually started to drink less water. I am sad that I trusted this vet to take care of my baby only to later find out he was suffering for months. FYI, it’s not hard to diagnose diabetes!!!
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November 2023 by Julia P.
I am hesitant to leave this review as Dr. Brinker is a very nice lady. I switched to this vet after my dog's original vet closed down. My pup was drinking water non-stop and urinating excessively (inside the house which he hadn't done for 10 years). After probably 2k in testing, I was told it was "behavioral" for which I protested repeatedly. Fast forward 2 months and I brought him to a new vet after he stopped being himself and the vet immediately diagnosed him with diabetes. He was on the verge of hospitalization, had horrible blood work and a UTI as a result of his undiagnosed diabetes. After just one shot of insulin, he is back to himself and has gradually started to drink less water. I am sad that I trusted this vet to take care of my baby only to later find out he was suffering for months. FYI, it's not hard to diagnose diabetes!!!
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September 2023 by Lo F.
I was greatly disappointed when I arrived at 10:38 for my 10:30 appointment, waited for the customer before me to complete her transaction to go to desk when a second employee comes (who was not there when I originally arrived) up to help that transaction close and then when I stepped up to check in she says I was too late for my dogs annual wellness check. I've waited for longer in times past to be seen by them, yet even 10 minutes grace isnt given to customers? Considering it was a 40 minute drive for me, during a tropical storm watch (Lee), i'd say that is terrible customer service and not worth my business. None of their appointment confirmations mentioned this 10 minute rule either. Im Attaching my life 360 which checked me in that location. So I spent our appointment time in the car locating a new vet and I've already made an appointment at a new facility and will not be going back. I recognize I was late, but I wasn't even 15 mins late and considering the weather and no information about this rule in the communications, they simply don't deserve the business.
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September 2023 by Steve Jimenez
This place is amazing ! Very diligent ! Gabi treated my cat like if it was hers
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September 2023 by Amanda Rozzi
I was hesitant to leave this review because up until recently I have never had an issue with this place. I started bringing my puppy to a doctor who no longer works there in November of 2021. Staff and my original doctor were amazing. As of recently I have been disgusted with this place. I took my pup in 2 months ago for an ear infection (he’s prone to them and I’ve brought him in enough times with my old doctor with 0 issues). Somehow I was ran up a bill for over $400 the first time bringing him with this new doctor. Not to mention they cut his nails so short I heard his screaming from the lobby. His nails were all bleeding and split to the base. My dog was limping for months and I’ve been unable to get his nails trimmed elsewhere because I’m being told the splits in his nails need to heal completely to avoid further pain for him. The doctor I most recently have seen has given medicine to him for issues that do not work. After 2 months his ear infection never fully went away. She tried ordering lab testing and giving him the same exact meds that didn’t work, regardless of me telling her what he’s had that worked in the past. Come to find out she prescribed him unmedicated ear cleaning solution then tried to charge me $600 for bringing him back a second time. There is no reason I should be paying $1000 in 2 months for my ear infection prone dog to get proper treatment that works. My old doctor never over charged me , the new vets seem to only care about high ticket prices and not about actually helping your animal.
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August 2023 by Alex Haidar
Our annual physical experience ended with a front desk attendant rudely sating we did not "understand the doctor" and did not bring a sufficient amount of fecal matter for the lab test. Fighting with clients is a thing of the past, not to mention that telling someone they did not "listen to the doctor", when the doctor's assistance said "you only need a tiny bit" shows how low quality this place has become. When speaking to another vet, they advised us that they typically tell people to bring back a teaspoon or two in the container. Simply awful customer service...
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August 2023 by Alex H.
Our annual physical experience ended with a front desk attendant rudely sating we did not "understand the doctor" and did not bring a sufficient amount of fecal matter for the lab test. Fighting with clients is a thing of the past, not to mention that telling someone they did not "listen to the doctor", when the doctor's assistance said "you only need a tiny bit" shows how low quality this place has become. When speaking to another vet, they advised us that they typically tell people to bring back a teaspoon or two in the container. Simply awful customer service...
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April 2023 by Krystal Gorman
I took my very anxious 15 year old cat here for a wellness visit, and they were great! They were able to prescribe some medication for his anxiety to take prior to the visit to make it a bit less stressful for him.The staff was great, we got checked in and the vet tech came right out and asked some questions about any concerns we had with Thumper, and she brought him right back to be seen. The vet tech came out to get my fiance and I to come into the exam room, and Dr. Oliver couldn't believe Thumper was 15!I couldn't believe how calm Thumper was on the exam table, while the vet tech was petting him. It was great! Dr. Oliver and the vet tech handled him so well, and kept him nice and calm during the visit. It was a pretty quick visit, and it wasn't as stressful as I thought it was going to be for my handsome boy.Highly recommend Dr. Oliver, and the vet tech (I wish I knew her name). They were both so kind and understanding of Thumpers needs and anxiety.
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April 2023 by Christopher Cavender
Amazing team. Very friendly, knowledgeable, and compassionate. New patient and took their time collecting info about my cat and others in the house
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January 2023 by Kirstin W.
Very unimpressed. They conduct intake questions and tell you all the information in the lobby- taking the animals back by themselves so you barely get to ask the doctors questions. There was a very ill dog that was breaking my heart and I had to watch them do the intake questions and such in the lobby. When the doctor came out to tell me what vaccines and such I needed to do, I could barely hear him in the lobby with dogs barking and the echo. I asked him to repeat himself and he gave me a look like I was stupid, when I simply could not hear him. I had to listen to my cat screech and howl from the lobby, while she got her shots. They come out and told me they had an accident. I almost freaked out until she told me it was like a fecal accident. They failed to tell me that the poop was all over her so when I let her out when I got home, she got poop all over the floor and my couch. And they charged me for getting rid of the poop. The only pleasant interaction was the reception. Will be looking for a new vet.
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January 2023 by Jim Ryan
My family and I decided to adopt a puppy and I have to say this veterinarian is the absolute most incredible place to take your pet the staff are amazing the environment is warm and friendly and they take great care of your pet I definitely recommend this place to anyone ??
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November 2022 by Betsy Watson
My Standard Poodle is 15 years old and I credit this incredible medical center for his long life. And my previous Standard lived to 13 because of the great care received there, I am extremely grateful to the wonderful doctors and vet techs for their professionalism while also always being welcoming!
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September 2022 by Margarita Smirnova
My elderly mom took her dog to this clinic for 4 years. They fail to bill for the services like taking tests and pump your dog with medications while happily taking your money for the vet appointment. If you go there, be prepared to waste $230 for the appointment, receive medications while they won't perform stool sample because THEY forgot to bill you. They won't call you (they claim they called multiple times which is their ridiculous excuse), email or send you a text message that they messed up. They are dangerous for your pet because they prescribe meds without performing any meaningful tests. Also, if you want to refill your prescriptions you are held hostage to vist the place even if your pet is current on all of his or her shots. If you care about your pet, don't come there.
