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February 2024 by Heidi B
We bring our two dogs to Heal. We first brought our younger dog about a year and a half ago after hearing how well the team at Heal handles anxious pups, particularly those who struggle with receiving veterinary care. We've been thrilled with the entire team at Heal from those at the front desk to the techs to veterinarians.The visits at Heal are considerably longer, when needed, than what we experienced at our prior vet clinics. Gone are the days of rushed visits. We now feel more like an active member of our dogs' team, partnering with the vet staff.The team at Heal does a great job managing clinic operations. The clinic environment is generally quiet. Gone are the days of having to sit in a crowded waiting room with anxious/stressed animals. Communication via email pre/post visits has been effective and efficient. Communication about pricing has been clear: for more involved visits or visits with procedures, they have sent us cost estimates in advance of the visit, and, at the time of visits, they have reviewed the bill for that day with us.We travel about 30min to get to Heal--instead driving down the road 10min, to our prior vet clinic--because the care at Heal is worth it.
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February 2024 by Charlotte Xia
I came here because Broken tail whom we got our car from recommended this vet. They will keep saying they are transparent about the price but they are not. Our first visit we bought a toothbrush and flea treatment. This was the first time we felt some slick sales tactics. It felt like we didn’t even have an option to look shop around, almost forced to buy from there as they just added the price of each on top of the bill and didn’t even offer how much each was going to be. We didn’t find out the price until right before paying for our visit at the very end which is also what happened in the second visit.I didn’t know it will be visiting fee (or annual test) every time we visit the vet even just made an appointment only for a vaccine. Also, the doctor was gentle and nice. But I didn’t see any practical test like eyes(PLR test) and ears( Otoscopic examination) etc, are not included. I paid $90 for this and the entire exam was just sitting and talking to the doctor about our pet.They do have a good attitude but it’s not worth for the price. Overall, the price is shady and service is not worth it because of how they push charges on you. If you come for good attitude and have endless money to spend then this will be a good vet for you. Otherwise, choose wisely.
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February 2024 by Ivan Gueorguiev
I will start with my overall impression of visiting here. Let’s be clear guys, you mentioned this in our email and in other reviews but the truth is you are NOT transparent with your prices. Yes you will tell us if we ask but do we need to ask for every single visit? No. Should you say if there will be extra charges for each visit? Yes, because you are the provider and you are the one adding those charges which I didn’t ask for. Do you see what I mean, it’s a more indirect shady way of doing things. They won’t directly rip you off in your face but they will sneakily add things or sell you treats or toothbrush, creams and not even give you the option of getting it somewhere else for cheaper. We felt like this in the first visit, almost as if we had no choice but to buy the extra accessories that they “recommended”. I realize we have the choice to say no but your demeanor of how you push these on to us is a very sleazy sales tactic.So, the number one thing that stood out is their need to charge, upsell, and do anything that can make more money. I guess it’s a business but there is a right and wrong way to go about it. But then more so is how they subtly add on charges in a shady way that feels like, am I here to check on my pet or spend as much as possible? And on top of that was the checkup done even worth the price that was charged? I suppose if it was a complete checkup and if it was mentioned that it would be done then a $90 extra charge might make sense. But telling me that “it’s so regular that our staff may have forgotten to mention because we assumed that it would be fine” is not fine especially when we don’t have pet insurance and we have to come in multiple times a year to checkup, do vaccines, and other possibilities that may occur.The other thing was how they will label charges. We went in for a routine rabies vaccine. We asked the price and it was given. There was no mention of another charge being the “annual checkup” ($90). Then as we emailed about this I got to discover more of the nature of this business. The annual checkup was now referred to as a “visit fee” which makes no sense. Because obviously you can visit more than once a year. But then if on the actual receipt which had listed “annual checkup” where was the visit fee? There was none. So it sounds like some made up BS that the managers don’t even know themselves how to handle. At this point based on the email responses I’m getting all I see is you trying to cover up and seem like it’s not your fault, and like we’re supposed to be some naive idiots who just go along with what you say. And you cannot even admit that you’re wrong. So here I say good luck and we will be taking our business elsewhere.
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January 2024 by Shawn Broderick
I've taken my dogs and cats to over half a dozen vets over 35+ years in the Boston and Metro-West areas, and Heal beats them all. Big fan!
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January 2024 by L J
Seem to be doing a good job. Not a fan of calling from a cell phone when outside. Gotta be a better way. Outside, all good.
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January 2024 by Kathleen Henley
My cat Zula had her first appointment here today (not her first ever vet appt, but her first with Heal). She's quite a social girl and is usually great with new people so I wasn't concerned about that but the staff was incredibly kind and informative. They were quite thorough for an introductory appointment which I appreciate. It's a very clean and quiet office, and I'm very excited to have established care with such an attentive team. Her first appointment fee was $105 which was just for the exam as she didn't need any vaccines which is pretty reasonable for our area.
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December 2023 by Rachita Chaudhury
Heal has been my dog’s vet for 3 years and they are always the best. Easy to schedule, pick up meds, everything. My dog is very anxious and they’re always patient, will do happy visits, and helped us figure out a drug regimen to get him to chill out. Dr. Therriault is a gem!
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December 2023 by Prasanna Ramachandran
Just had our first clinic visit at Heal. Dr. Huang and Cameron were a dream clinician and staff combo. Wonderful fund of knowledge, kind, compassionate, clearly love what they do. That they work in the same room, and work on the floor at the level of the pet, truly speak to the pet- and family-friendly philosophy of this place. They were thorough and meticulous, and made sure to answer all my questions and provide me with all the information and resources I needed. Also importantly, I did not feel like any tests, vaccines or products were pushed - everything was a result of open discussion, and I felt like I could make an informed decision on every aspect of my dog's care. They make it easy to communicate with the clinic by phone or email with any questions or concerns. They also have same-day slots reserved for urgent/emergent needs for established patients, which is great.Overall, this is a model veterinary clinic. This is how it should be done. Could not recommend more highly. They had a long waitlist, and it was worth the wait.
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December 2023 by Samik Chakraborty
Very knowledgeable doctors and helpful attendants assuring best treatment for your pet.
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December 2023 by Caelyn Sandel (inurashii)
We love Dr. Leef and the staff at Heal, but not as much as our dog! She's not afraid to sit on the floor with our 75-pound ball of energy, and as a result he trusts her to do whatever she needs to do with only occasional wrestling.
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October 2023 by Jordan Gardner
The staff is caring and so sweet, I couldn’t have felt more comfortable leaving my pet there.
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September 2023 by Ramsey Lancaster
Going to the vet has historically been Not Fun with my reactive, anxious dog. We spent the first years of his life dreading and putting off every vet visit. We've been with Heal for about 2 years and I could not be happier with the standard of care. Oscar will always struggle with vet visits, but with the right protocol, and a compassionate approach, he now tolerates them much better than before and recovers quickly. The staff are knowledgeable, kind, and efficient. This is an excellent veterinary practice.
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September 2023 by Marsha Becker
Consistent, friendly and professional staff.There’s a “chill factor” when you walk in to the clinic — for both the pet and client!
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August 2023 by David Sondak
We ( including our cats and dog) LOVE Heal. We've been taking our pets here for about five years and really only have good things to say. All the vets and vet techs have been incredibly friendly, knowledgeable, and caring. They always make our pets feel comfortable. When our very old cat passed away, the staff at Heal sent us a lovely and thoughtful sympathy card. Heal is by far the best vet clinic we have ever been to.
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August 2023 by Matheus “Matt” Fernandes
We love our new vet! Very knowledgeable and generous with their time explaining and examining. They have been taking excellent care of our dogs. Family run with affordable prices. Sometimes just a bit difficult to get short notice appointments, which is a side effect of them being so good and being in high demand.
