Furniture Stores in Watertown, MA

“Mary and I enthusiastically recommend The Custom Shop! Toni and Genna and team helped us find a gorgeous fabric for our two couches. They perfectly upholstered the couches, providing pick-up and delivery service as well. We were thrilled with the exception quality of the work, thank you!”

“Come for the great product, but stay for the great people!!

We had a very specific need — the kind where another mattress store literally told us, “Oh, you need to go to Watertown Mattress. They’ll have whatever it is you’re looking for.” And boy, were they right.

Their inventory is incredible. But even more incredible? Mike.

From the moment I called, Mike didn’t just “know his stuff” — he was genuinely warm, kind, and so deeply helpful. You could feel that he actually cared. Not in a transactional, “let me make the sale” kind of way, but in a real, human way. He listened. He understood exactly what we needed. He made us feel taken care of. It honestly feels like you just don’t find stores like this anymore — where it’s not some arbitrary transaction, but a true connection. The kind of place that builds community, not just a customer list. And as new parents trying to get out of the house with a baby, his patience and flexibility (even staying open a little late for us!) meant more than I can say.

This was truly a 100 out of 10 experience. I would go back hands down anytime — and I’ll be sending anyone and everyone I know straight to Mike. He’s just wonderful.”

“knowledgeable helpful staff who make the process easier by helping customers Learn that this company is different (vs.) other natural/organic bed/furnishings companies. they were the 1st ones in the country (&even 1st in the world¡) come up with the idea of design/manufacturer/selling 100% all natural organic furniture-ask for Barry, he's extremely knowledgeable in this field&is very easy to talk to! #Furnature”

“Michael, Alex and their team were very kind and professional. They were patient in working with me to insure my satisfaction when choosing new sofas for my family. I am very pleased with the quality and craftsmanship of my purchase, the ordering and delivery process and I highly recommend them!”

“so easy to find the coffee maker I wanted, place a "hold" and pay, and then pickup at my local store. Inventory of this particular product was very limited so being able to purchase immediately and pickup at my convenience was super!”