Firestone Complete Auto Care in Watertown, MA, has a strong reputation for providing reliable and friendly auto care. Customers appreciate the quick and efficient service, often being taken in promptly without pressure or overselling. The staff, including service managers and front desk personnel, are described as friendly, helpful, and attentive, carefully explaining issues and recommendations. The shop handles a variety of needs, from tire replacements to thorough inspections that identify problems like brake issues. Despite occasional staffing shortages, the team works hard to accommodate customers and deliver quality service. Many reviews highlight the affordability and promptness of repairs, with some customers noting they have returned multiple times due to positive experiences. Overall, Firestone in Watertown is known for its honest, professional, and accommodating service, making it a trusted choice for vehicle maintenance and repairs in the community.
Have gone here for countless oil changes and repairs. The team is great!
June 2024
Had a flat tire, Memorial Day weekend. Firestone in Watertown MA was open a few more hours, but gladly replaced our tire in 1hour. Mark, in sales , was cheerful and positive. It was a pleasure bringing our car here.
June 2024
Very very good service...timely repairs...honestly estimates
