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January 2024 by Dean Leone
Whenever I come to Direct Tire, I'm greeted with a smile, and they always seem to remember my name. Their service and workmanship is top-notch in my book.
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January 2024 by Timothy O'Connell
I have been taking my Toyota 4Runner to Direct Tire for over a year, and the experience continues to exceed my expectations. From the courteous customer service team to the knowledgeable and expert mechanics, I always have peace of mind, knowing everything will be done correctly. Kurt, a lead mechanic, communicated through the entire process - from showing videos of work to be done and then offering options to remain on budget. I appreciated how Owner, Bob Lane, followed up after the service call to ensure that all was working well. I highly recommend Direct Tire, a great local auto repair shop.
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January 2024 by Christopher Coughlin
Direct Tire has repaired a number of things on my car. They are not the cheapest, but they are completely trustworthy and their customer service is unforgettably good. The kind of service that they regularly dish out can't be found anywhere, in any industry these days. They go above and beyond to take care of the customer.
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January 2024 by Benjamin Quick
Had a leak in a tire and needed to leave town the next day. Called late and they squeezed me in last minute despite closing early for holidays. It was a small nail, fixed in 10 minutes. When I went to pay, the manager just said merry Christmas, and not to worry about it. Great impression and I was very grateful for the generosity and fast fix. Will be coming back in the future! Great experience!
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January 2024 by Alan Corin
Normally my twice yearly tire change, all season to snow tires, is uneventful. This year one of the sensors was broken on one wheel and the tire pressure on all four wheels seemed pretty high, 40 plus psi for all four wheels v. recommended 33 or 36 front and back. No one alerted me to these issues. My car needed servicing so I asked them to take care of it it.
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November 2023 by Larry W.
I went to Direct Tire because there was a screw in one of my tires. It was a cold, rainy day and they were very busy. However, a very kind gentleman working there helped me right away. In the cold and rain, he removed the screw, determined there was no puncture and sent me on my way! Great service! I will definitely return when the need arises.
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November 2023 by Olga Ozhereleva
Made an appointment to balance my tires I bought from them a year ago as I started to feel a vibration in the wheel. Left the car and was told it will be done it a couple of hours. Less than 30 mins after I dropped my car, I got a text message from them asking me to call back to learn that they found a bent wheel and suggested I need to either fix that bent wheel or replace it. I was surprised to hear that because I don't recall anything that would cause a bent wheel on an SUV (I perhaps would have noticed it). I denied fixing that wheel with them. I was even more surprised when they insisted on doing an alignment with them to fix this vibration. As I bought tires from them, balancing was covered so I don't have to pay extra however, an alignment would be at extra charge. I am glad I refused to do that because a week later I went to a different place, and they told me that the right rear wheel was simply not balanced, and I don't need to fix or replace it. They balanced it and the vibration was gone. DT told me that I have bent right rear wheel that in fact was not bent but simply they did not do their job. Disappointing.
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October 2023 by Rodrigo N.
I received excellent service. Susan Sutherland was amazing, she helped me with all my needs and suggested me the best way to proceed. She was very responsive and kept me well informed throughout every step of the process. She was the best!! I will back to her every time I need support, I know she understands the customers and puts herself in the shoes of them, that is the reason why she can provide such good support
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September 2023 by Debora Hoffman
Impressed with the staff's clear communication and ability to handle a last minute repair need right away. Every step of the way from initial phone call scheduling to pickup was professional and went smoothly. I had never been to Direct Tire before, but I will return.Services: Tires
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September 2023 by Anthony Smith
Top notch customer service as always. Me and my family only go to Direct Tire for all of our tire and alignment needs. A+ highly recommended
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September 2023 by Joseph M
Great service, reasonable price. Friendly staff. I love the video they texted me while my car was being checked; they do a walk through to describe what they see.
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August 2023 by Erin Birmingham
Best experience I've had had an auto body shop. They got me in before my appointment and fixed my flat tire well before they were even scheduled to look at it. Everyone was friendly and fantastic. I recommend this place to anyone and everyone!Service: Tires
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August 2023 by Pawel Januszewicz
A few year ago, I got a flat tire. I called a couple of places and each shop complained how unique and hard to get my tire was. Direct Tire said come over, we will see what can be done. I paid them a visit and forty minutes later I was back on the road. They plugged the hole and reinstalled the wheel, all for $30. I have been there five times since then, including this morning, because I got a flat tire while vacationing. The experience is always the same. They either fix the tire or get me a new one. Including today, after I have heard at other shops that the tire was on back order across Northeast. They explain the pricing options, we decide what to do and they get me out as soon as possible. Always helpful, reasonablely priced, and quick to deliver.
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August 2023 by Scott Zimmerman
Super kind and knowledgeable folks here! Very few shops can mount and balance tires on vintage center lock wire wheels. I must've called 15 other shops, including a specialty jaguar garage, that either didn't have the proper equipment, or had no clue what I was talking about. Direct tire and auto service was able to fit me in without an appointment (I did call ahead though), and had everything set in less than an hour. The cost was extremely reasonable. Customer for life for any future tire mounting and balancing needs. I would have no reservations about them doing work on your car - they are honest and knowledgeable!
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July 2023 by Virginia O'Possum
Rick at the counter and (Megan?) the service manager understood that I was trying to get my car in shape to pass inspection. They did a thorough exam and presented me with the repair estimates divided into necessary, safety, and could be done later. They also gave me advice about whether the car needed body work to pass. The work that was done was very good; the car feels more stable and drives more smoothly. I feel safer driving it. I also want to note that when I was waiting for the car, I was very impressed with the customer-service orientation of the whole staff. One of the mechanics from the garage was passing through the office when a phone was ringing because both counter agents were helping other people, and he answered the call and put it on hold rather than just letting it ring until the caller gave up. If I decide to keep my car I'm definitely taking it back here to get the rest of the "could be done later" work done. I was also very impressed with the reasonable cost.
