Auto Repair in Watertown, MA

“David and his team lived up to their reputation. They were able to service my BMW on really short notice and went above expectations to clean up an area where I had a nasty oil leak, and were able to give a discount by bundling multiple service work which was highly appreciated!”

“Great service! They found something that other places did not find and repaired it. Even they showed me what the problem was! I can trust this service center and returning for future! People here also very friendly and professional!”

“We had everyone’s car nightmare, a flat tire just before a holiday weekend roadtrip. Susan at Direct Tire promised and delivered. We brought the sad tire in and, as AAA predicted, it was beyond repair. At 5:30 on Thursday night before the Labor Day weekend, Susan, Service Advisor extrordinaire, tracked down the quirky tire and had us on the road by the next morning.

I have been a fan of Direct Tore for decades and this experience reminded me why they are the best!”

“David Y helped me with my service for my car and was very knowledgeable, helpful, and friendly. Helped me to understand what repairs my car needed (and, more importantly, did not need!) My car has over 200,000 miles on it, but you'd never know it based on how well he and the team have taken care of my car here.”

“Great service today at Lexus .. many thanks to Daniel and Cliff for taking care of my microphone problem. Professional, knowledgeable and kind; much appreciated!”

“What an incredibly positive experience at Express Tire & Auto Service.

My Volkswagon Tiguan has reached 50,000 miles, where some of the natural wear and tear is beginning to kick in.

I have been going to another local shop over the past 2 years and it was closer to my residence, and after I received my 3rd 1-3k quote/repair in 3-4 months, with the repair cost going up every visit, something was not sitting right with me.

I decided to take my VW to Express Tire for a second opinion after receiving a $2,300 quote at the previous shop.
I spoke with Lisa originally and she could not have been more patient and knowledgeable, even with them closing in the next 10 minutes.

I then contacted the owner Darren first thing in the morning, who was already prepped on my situation by Lisa, where he offered to give me a free diagnostic test to see what repairs needed to be done. That felt great!
The prior shop quoted 3 repairs and $2,300, while
Express Tire mentioned that I only needed 1 repair, a secondary air pump, and $875 all in.

So many mixed emotions over this experience.
You put your faith and trust in this other provider, and get blinded by the "shiny object" sales process, but at the end of the day it all comes down to integrity.

We all feel helpless when dropping our car off not knowing if the repair is going to be $300 or $3,000, and as humans we so badly just want to trust that we are in good hands, where it is a space, auto repair, where you can be easily manipulated if you are dealing with a strong unethical sales rep/team, who is using proven sales/scarcity tactics with you.

ie.
"You have to get this done today as the warranty is going to run out."
"I will give you a special $50 coupon because you are such a loyal customer."
"I just put in a call to a friend who can get the part to me a day earlier but I have to let him know today as this part is in high demand."

The list goes on and on, and when they have you in their palm it all sounds great, and is effective until you uncover that something doesn't smell right. They had my trust until the quotes began going up $1,000 every visit on a 50,000 mile SUV.

If you see a shop who appears to be doing high volume with a "well oiled machine", always do your due diligence and ensure they are just not a shop in it for the numbers game, where they are chest bumping each other on 31st each month because they hit a certain revenue number.

Be diligent with researching reviews.
Many shops have a system in place to overlap their negative reviews when searching for a local auto repair service.

If you want to find integrity, and an impeccable experience across the board, look no further than Express Tire and Auto Service.

Contact Darren or Lisa, and discuss your situation. Their "bedside manner" is second to none, where they just exude integrity, which will lead to a reciprocal win/win together for years to come.

Thank you Express Tire & Auto Service!”

“I have never received such quality customer service related to my car. I called them in a panic as the day prior I had my tires rotated at a dealership, where the technician at that dealership forgot to tighten the nuts that connected my tire to my vehicle. They took me immediately, despite it being 1.5 hours before they closed on a holiday weekend. They assured me that if they couldn't look at my car today they would give me a loner vehicle for free so I could continue to work. after returning at 20 minutes to close, my car was inspected for further issues, a video taken of the problem so I could go back to the dealership, and they had decided not to charge me for the mechanic's time. I believe this is one of the last honest mechanic shops around, and I will use them for all future services.”

“Dan and the team at Perfection are top notch. My first visit to them involved replacing a side mirror which they did flawlessly and for less than other quotes I had gotten. Today I brought my car to them after backing into something. I had gotten a quote from an auto shop closer to home, but didn’t want to spend $2000+. Dan took one look at it and told me “no big deal”. He fixed it in front of me in 5-minutes and refused to let me pay him!
It’s so disheartening that the other shop was so willing to unnecessarily charge me $2K, but amazing to have found someone like Dan who is honest and helpful and not trying to rip anyone off!! I’ll never go anywhere else after this. Thank you, Dan!!”

“Joe and his team are incredible. I was originally referred there by a trusted mechanic/friend to do a transmission fluid exchange and filter change. Not a month or two later unfortunately my transfer case went out so I reached back out. They got my truck into the shop within a couple days, diagnosed my issue and discussed my options. The price was extremely fair and the work was top tier! Highly recommended”

“This was a profoundly rich experience to have. I would strongly endorse others to do the same and come here for a brand new car. A great recommendation I would give to help you get the best deal possible is Abel.”

“Absolutely the best spot to bring my car in the area. The mechanic I worked with, Dion, is helpful, honest, and keeps it real. I had a diff place quoting me to drop 1.4k on something that didn't seem like a huge issue. Dion was quick to let me know that that update was not worth tackling, and the brakes are all good, after test driving the car. THANK YOU DION FOR SAVING ME $”

“Ibad is a fantastic mechanic and very informative about the process. I got a quote from the dealership to replace the engine oil cooler housing for $1,800+ and another $360 for the coolant flush. Ended up buying the part for $263 from Advanced Auto Parts and he was able to get it done with the flush for $250 in labor. Total: $513.00. Take your car maintenance into your own hands and go chat with Ibad for any of your concerns. 10/10”

“This is the best auto body I have been too. Service was amazing and fast. The workers were friendly and very informative. I got updates on the status of my vehicle and the best part was they provide car rental services. Love this place I really recommend them!Services: Transmission”

“Boston Jeepz, has by far been my best experience servicing any car I've ever owned, but given this is my third Grand Cherokee Limited, I am blown away by the Boston Jeepz experience. Last year I bought my 2020 Grand Cherokee out of my lease, and I had only ever taken my jeeps to the dealership for service, and when I noticed that the service had begun to deteriorate at the dealer I had been going to, I decided to look into Boston Jeepz after having passed by them so many times in Watertown. My initial service last year was to do a 30,000 mile service, and given that I have some, but limited knowledge, I wanted to know the overall condition of my Jeep now that I owned it outright. The service that I received was absolutely excellent. Honest, upfront, professional and made me feel very comfortable entrusting my beloved Jeep to them going forward. About a month ago I went back because my headlights needed to be replaced and on the Grand Cherokees it is very tricky and really should only be done by the professionals (believe me I tired it myself), and I also researched and there are only very few shops (like none) that even do this. Zachary was absolutely totally upfront with me on this issue, which I already knew was going to be expensive and detailed (ie, a pain in the you know what) and he tired an easier method at first, but in the end it needed to be done that hard way. He even took it for a wash after he finished, knowing that I am a psycho about the cleanliness of my Jeep. The moral of the story is Boston Jeepz has my business for life, and I am very happy to have found them and be able to trust them every time my jeep needs to be serviced!”

“Excellent service. I have been a customer for years. Incredibly nice, knowledgeable, caring,, responsible, and fast. I highly recommend them.Services: Exhaust”

“Extremely knowledgeable in diagnosing issues correctly! They can repairall makes and models however European and especially German cars aretheir specialty! They use all the OE software and parts like the dealers do, but the repairs will run you a fraction of what the dealer charges. Repairs done right the first time at a reasonable cost..you just can't go wrong at Sarris Auto!!”

“I've brought my Jeep Wrangler here two times, both being somewhat big body repair jobs, and each time has been awesome. Anatoly was easy to work with and handled everything to my satisfaction....and each time I picked up the Jeep it looked perfect. They even detailed the inside so when I picked up the Jeep it was if it came right off the showroom floor. I would absolutely recommend this place to anyone that needs their vehicle repaired.”

“Came for an inspection sticker, was in and out within 15 minutes max. They were quick, very nice, and charged just $35. I've had other shops upcharge the inspection sticker without even telling me before hand. Great place!Service: Vehicle safety inspection”

“While at my daughters hockey tournament on Labor Day weekend, my 2012 Honda Pilot's starter went. I was in a real Jam being from CT and a couple of hundred miles from home. Luckily, I called Autozone who had a starter and told me to go to A&A just up the street. They were by far the nicest bunch of people and replaced my starter in a couple of hours so I wouldn't miss my daughters hockey game. They are old school real mechanics who do great work and I can't thank them enough!!”

“I had a complicated repair on my '22 Rav4 after it was recovered from a theft. Lots of electronic components needed to be replaced along with a broken window and body work. Kamel, went far out of his way to make the process very smooth for me and checked in with updates. Given the volume of cars going through that shop every day, I was impressed by the attention to detail for my specific case.
Also, it was critical for me to have a car for daily use, so Kamel arranged for me to get a loaner from the dealership, which I greatly appreciate. The folks at this shop work hard and I feel very valued as a customer. They have my business for a long time.”

“Today, I went to Watertown Mutual for the used car check and I am impressed with their service. First of all, they accommodated my service request on the same day. Thanks to George. After they performed their checks, Mike went over all the inspection points clearly and pointed out where they identified the minor issues. They said it would take 90 minutes but they completed their work by 60 minutes. Mike was also kind enough to come to our car and explain the usage of some of the features as we asked questions. Great service and professionalism!!”

“Main St Mobil is a fantastic place to take your car or truck and know that you are going to get the best care for your vehicle! The guys do an unbelievable job getting you fit in and your problems fixed for a more than fair price! The only place we ever go!!”

“I was in despair as traffic was at a stand still... Northside imports were about to close. I called customer service and was genuinely kind to await until of my arrival as I needed to obtain my car parts.... thank you for your kind service and prompt assistance to helping customers with cars parts.....”

“Bernie & Dustin are extremely professional every time I've had the pleasure of bringing my car to them. They do great work here, and I would not hesitate to return in the future.”

“Excellent service, great experience, ask for Steve when you go there he will fix your car right the first time and you won’t get overcharged. Best garage in the Boston area”

“The staff are pleasant, to the point and knowledgeable. They also have provided quality service for the cars of my two elderly parents. Repair plans are clearly conveyed and fairly priced.”

“I've been taking both my cars to Santoro's for about five years, and I've had a lot of work done: brakes, oil changes, various part replacements, etc. I've had nothing but excellent service and professionalism every time. In terms of cost, Santoro's is not the cheapest but by far not the most expensive and the work is always quality.”

“After getting gas at Belmont Auto, I couldn't start my car. I called AAA and asked them to tow my car to my mechanic in Arlington. AAA told me it could take 1 to 2 hours because they were very backed up. I noticed there was a mechanic shop within the gas station, so I went inside and rang the bell. Someone came out, and I explained my situation. He went inside, grabbed a jumper pack, jump-started my car, and drove it in front of the garage door. He wanted to make sure the alternator was charging the battery, so he tested it and confirmed the alternator was fine.

I mentioned that we had been on vacation and the car had been parked for three weeks. He advised me to leave the car running for at least an hour to recharge the battery. He also noticed my right front tire was very low and checked all the tire pressures for me. After less than 10 minutes, when he was done, I asked him how much I owed. He told me there was no charge. Belmont Auto Center really made my day!
Thank you ?

Leo”