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July 2024 by Plymouth Tiny tires ID•10•T racing
Making excuses and trying to control me. U r ? bad they tried to tell me to call billing, or the franchise, or someone anyone else . Then the manager started raising his voice and getting loud. He Scared me. I left. The ywere giggling at me. I'm still shaking.
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February 2024 by Edward W.
This store is the worst. Ive had 5 phone numbers since the early 90's. Service has been ok since i moved to Wareham. The people working there are useless. They are rude and ignorant or lazy or stupid. The last time i went i asked them to activate a phone for me. They said they couldnt and they spent 10 minutes looking for a number for me to call.. I went to the falmouth store and they took care of everything in 5 minutes. Verizon should just shut that store down and save customers time and money going there
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July 2022 by Mark R.
I needed a new phone and was assisted by Anthony. He was excellent, made the process painless and easy. They are lucky to have such a hardworking and friendly customer service rep. I was extremely satisfied with my visit to the store.
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June 2019 by Zach A.
Pretty great service. The employee that I had was very polite and helpful. It loses a star because they put the screen protector on my phone very crooked.
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November 2017 by Patricia M.
I just thought that I would take a few minutes out of my day to let other consumers know that you must be able to find any place with better customer service than this store. These people are, as others suggest, horrible. I stopped by this store while in the area shopping at Wareham Crossing. I had a question about replacing the protective screen on my Samsung phone which I had purchased at another Verizon location. At first, they ignored me and then they were rude. One of the men at the desk was on his personal cell phone texting and was obviously annoyed that I was standing there waiting for him to address me. I finally gave up on this disinterested employee and looked at the next one. He made a feeble effort, which was more than the first employee did, but was evidently not concerned about my question. I was dismissed with a "we can't help you with this." It was a simple protective screen. Nobody was expecting Verizon to split atoms.The only way they could have been less interested would have been if neither of them could fog a mirror. I have been a customer of Verizon, in all of its forms, for many years. I expected much more from a company that spends so much money advertising and promoting its services and products. Perhaps they should save some of this money and invest it n hiring and training better and more engaged employees. Don't waste your time at this store.
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June 2017 by Michelle S.
Horrible Don't bother to stop in. You wont get a solution with your issue and may be told GOOD LUCK like I was instead of helping me. Drive to Dartmouth or Hyannis location. I find them to be somewhat more helpful. I even watched a man about 80 or so try to use a machine to pay his bill and the salesman be so rude. No one deserves this with the price we all pay for cell service. The older man helped me and was not even trying to do anything to resolve the issue.
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November 2015 by Charlene N.
You have a fast talker salesperson at the Wareham store. My husband and I bought 2 iPhones and he received money for his old IPhone. The salesperson stated, " you can buy a mini iPad for $80.00 and with all discounts your bill will be $10.00 per month more than what I was paying. We received a $130.00 credit. The 1st month our cell phone bill was low then the next month was over $300.00. I called verizon wireless and told me it would be about 190.00. To find out the mini IPAD is on a contract which I didn't want. The verizon wireless told me there has been complaints about this business practice. My cell phone bill is $201 for the next 2 years which includes the mini iPad on a 2 year contract. I am not happy with this store. I am stuck for 2 years.
