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September 2023 by Kathleen Souza
Repairman arrived promptly in the time slot. Went right to work and repaired what was needed. He did a great job and we were very pleased. We will gladly use this business again. Thank You!
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September 2023 by Bo Henderson
Matt is great. Smart, thoroughly professional and friendly. Tough job, as usual when you move a dishwasher and install a new one. Not a pretty job.Well done.Service: Installation
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September 2023 by April Beston
Turned up quickly and did an excellent job. Matt was extremely friendly, responsive, did a great job first thing on a Sunday. We are so grateful. Thank you!Services: Plumbing leak detection
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September 2023 by Chris Coyle
Pioneer Valley Environmental did a great job assessing our HVAC after we recently purchased a home in the valley. The tech not only completed the work but he helped identify some other areas to assess before the cold weather set in. Very grateful for their attention to detail and their big-picture perspective.
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August 2023 by Peter Dobrowolski
I appreciate the professionalism of the staff beginning with scheduling through service. The office staff is consistently receptive and work to accommodate my needs. The service technician, Ryan, was personable and appeared appropriately skilled in completing the job.Service: Heating system maintenance
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August 2023 by Carol Lynch
Everyone I had contact with was pleasant, helpful and very professional. And, Chris, the technician, is extremely knowledgeable and friendly and did a superb job. He was also on time! That in itself is so important today with all our busy schedules! Thank you so much. It was a pleasure doing business with you.Service: Installation
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August 2023 by Annette Geldzahler
I have a heat pump system and the air conditioning unit in my bedroom stopped working, after I had another HVAC company clean it thoroughly last summer (for a steep price). The technician came and pulled out a filter at the back of the unit which was completely clogged and clearly hadn't ever been cleaned. He told me most technicians don't know it exists. I'm a believer! I bought their maintenance plan, which seems like an excellent value, and am very glad to have found them.
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August 2023 by Brendan
I highly recommend working with Pioneer Valley Environmental. Everyone at the company that we worked with was very professional and knowledgeable. Diane was very helpful throughout the scheduling process and set us up with a top notch technician - Chris . Chris and his fellow technician executed the job perfectly! Work with PVE if you are looking for quality work, modern communications to the customer, and talent. Thanks Chris!
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August 2023 by David Klock
After my Mother had a bathroom toilet overflow I had Pioneer Valley Environmental inspect and flush the drain lines out.We had water damage that needed repair, but I wanted the drains inspected before repairs were made.I was pleased with the quick professional response that I received from this company.I will be calling them back to install a new toilet and other fixtures as needed after the tile floor has been replaced.I would recommend this company to anyone who needs their services.
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July 2023 by MJP
I needed a new water heater on a Friday afternoon. Called PVE. They got a tech out within a few hours and the new water heater was installed by 5pm. Great service. The tech Alex R was great!! Explained everything and was very professional. Nice clean job!Service: Water heater installation
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May 2023 by Kathryn OLeary
We had an unfortunate water pipe burst early February and we were told to call PVE. We are SO happy we did. The gentlemen who came to our rescue (I am thinking it was Mike and Joe?) were polite, knowledgeable and were in and out in no time. We would definitely use PVE again and would recommend them to anyone.Service: Plumbing pipe repair
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May 2023 by Nathanael Martinez
This company is one of the best! Definitely 10/10 recommend them for any job in the future. The customer service rep “Alex” was friendly got an ETA Of the plumber doing the job and my plumber they provided “chris Auclair” definitely was honest with the job did the job that same day. Short summary we had a gas leak the plumber fix the problem at a reasonable price he even put in the effort to call the city and personally show up to the city inspector to give the certification of the job to speed up the process of turning on the gas since the city turned off the gas and my Dad had diabetes type 2, high blood pressure and recently got out of surgery and getting sick because of not having any gas which cause him to Shower In icey cold water and they went past and beyond to try get the gas back up for him. I just want to say thank you so much to the rep Alex and the plumber Chris auclair. Thank you so much ☺️Service: Plumbing leak detection
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April 2023 by Kevin Bilodeau
Very impressed with everything. From making the appointment to the day of service. The techs were very professional and polite. Would definitely recommend them for other services. Brandon Frantum and Zack. You guys did a great job. Thanks again.Service: Heating system maintenance
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April 2023 by Deborah O'Mara
Ron and Jason of PVE replaced many outlets and repaired a few broken light fixtures in our home. They also added a floor outlet and an outside spot light where we really needed them. In addition, we were very thankful for their willingness to correct all of the wiring issues they found. We will call PVE again when we need electrical work done in the future. Thanks for the great customer service!Debbie O'Ware
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January 2023 by M C
After talking to a dispatch service, then describing my emergency in detail to someone, waiting for another call back, then telling someone ELSE all my details - only to have the last person tell me that they no longer respond to heating emergencies unless you're an established customer. Also you can't be established as a new customer on a weekend, so I would need to call back tomorrow for regular service.The dispatch service should tell people, or the first person who called me should tell me. Not several calls later. It should be very clear on the website that non-customers can't receive off hours, emergency service anymore. They told me there is no exception. So if you haven't had any service with them before, call someone else for an emergency.Added a star because everyone I spoke with was pleasant to deal with.
