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April 2023 by Owen H.
Very Hood Hardware Store. Been coming here a long time. Kinda like Home Depot. I do remind this for hardware
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January 2023 by Stephen G.
Was looking in flooring for 30 minutes while two staff stood around and talked about college life. Asked me if I needed anything as I walked by them when I was leaving. Cool.
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December 2022 by Eric C.
They need to put people on the registers. I don't get paid to work there. All they have is self check out. If it continues I'll find another store to do business with.
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September 2022 by Joe F.
I purchased a refrigerator on 9/19/22. Lee the young associate did a great job. I was to receive the on 9/21/22. I got a phone call on the 9/20/22 that it would be delivered between 1PM and 5PM. it was not delivered. I called Lowe's they said it was delivered. I was told to call the delivery company (XPO) I called they said it was delivered. I called XPO a second time and they said it was damaged. I did not get a call about the delivery being late or changed to a another day. I spoke to Lowe's again and could not get a delivery until Friday at the earliest. I told Lowe's that I was going to cancel the order, they said I could not get my money back until they see the damaged goods. Going back to Lowe's again is not something i have planned for the future.
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June 2022 by Emily E.
I had purchased fencing on fri jun 10 from the construction services area. I was told to wait outside and someone would help me. After waiting for 20 minutes, I went back inside to inform them no one had come out to unlock the padlock. The lady who rang me up looked over at a man behind the desk and asked him if he had a key. He said, "No, I don't have a key and I can't help them." She then made an announcement on the intercom for management to go to outdoor fencing. I waited for a half hour before I went back in and talked to her again -- she again made an announcement. I went back outside and waited for another half hour and no one came to unlock the panels for me. An employee had come outside and saw me waiting. I talked to him and he said the man at the desk with the blue hat has a key can help me. I went in AGAIN, and saw a new man with a blue hat at the counter. I talked with him and he looked back at the original guy and asked if he had a key. Then he help up his keys and handed them to him. He had the keys the whole time!! He lied because he was too LAZY to do his job. What's worse is that he was the only person with keys, he knew we needed them, but REFUSED to do anything but stare at some pieces of paper in front of him. After loading my panels and leaving the area, he's outside in the loading area having his smoke break. WHO HIRES LOSERS LIKE THIS????!!!
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April 2022 by Lee M.
Employees go out of their way not to make eye contact, afraid you might ask for help. These are the least knowledgeable employees you'll ever come across. If you have to shop here, use their app. to find the product you need and the location.
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September 2021 by Aaron S.
This place used to have great employees who were very helpful which is why I went here instead of Home Depot. Now this place is just Home Depot... crappy service or no service. Not knowledgeable people. Very disappointed.
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November 2020 by Chris S.
One issue after another....We purchased a washer, dryer and dishwasher. First issue was dishwasher was rang in under floor model item number....refund re-ring 1. Then we realized they put the wrong model dishwasher....refund re-ring 2. In the meantime our washer and dryer are being delivered and the dryer came dented. So now we have a washing machine and no dryer but they offered us a loaner as it was the holidays and they had to transfer a new dryer from the Springfield store. When the loaner was delivered the delivery team gouged and scratched our washer. When our new dryer was suppose to be set up for delivery we were told it was sold out from underneath them and it was back ordered for two months. Now we had to pick a new washer and dryer....refund re-ring 3. Those get delivered and the delivery team wires the dryer wrong, snapped the terminal screw as they torqued/cross threaded it with a drill, and scratched the door putting it on the washer. We haven't even received a call on the dishwasher that was suppose to be in on Nov 18th. At this point I will buy the parts on Amazon just to be done with it. Save yourself the hassle and time and go someplace else.
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April 2020 by Al C.
I purchase an extended warranty on a hot water heater. The heater came with a five year and i purchased the additional six year warranty from Lowe's. The water heat started leaking out the top 10 years later. Lowe's setup up a tech to look at the heater to see if it could be repaired(there is no repair when the tank is leaking) The tech never called or returned my calls water continued to leak on the floor. After two weeks Lowe's stated we do NOT have a service person in the area to repair or replace the tank. So we will give you back the money you paid ten years ago. I explained to them I had replacement cost on the water heater and they owed for the replacement and labor they said NO. So I am out the additional $125.00 for the cost of the new tank and the labor to replace. Use caution when they try and scam you into buying the extend warranty. SCAM They sell a warranty that they know they can't service.
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January 2020 by Chrysler S.
Ok, so I am walking around my house in my underwear and a 30 year old t shirt full of holes. After a month of waiting for the washer I ordered from Lowe's, this is all I have that is clean. I am cold, and really mad. I can't go to the laundromat as my 86 year old husband has kidney stones and I can't leave him for more than a 15 minute med or grocery run. Yes, the washer was a special order. I ordered it on 12/21. I was told it would be delivered on 1/7. On 1/7, no washer arrived. When I called, I was assured it would be delivered on 1/14, which again came and went, and no washer. Last week I was told it was on the road from the manufacturer, and would be at the store any day. Apparently, any day was yesterday. I got a call and was told the washer was in, and would be delivered today. At noon today, I called again, just to check, and was assured that the washer was on the truck to be delivered. Today. At 8pm, no washer. I called AGAIN. I was told the manager hadn't been in today, so I talked to the next guy down the chain of command. He said he'd check it out, and call back in 10 minutes. it is now 10:37pm. No washer, no call. Lowe's is ok for maybe lightbulbs and Christmas decorations. Maybe building supplies, but I wouldn't know about that. What I DO know is that I would discourage anyone from buying a washer (or probably anything that needs to be delivered) from Lowe's. Unless you don't mind walking around in your underwear in the middle of winter.
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August 2019 by Dan P.
Weak management, incredibly poor delivery manager. She's completely incompetent and unaware! Clueless on day to day events. Deliveries in general cant be handled properly or with any order. 1 day ur in paint, the next in garden. No skills involved and nobody there cares. ASM's mail it in and have no managerial skills either. They just give in. Its like high school there. A popularity contest. If ur liked and suck up, ur a star. Speak up, try to improve things, actually care, ur ostracized. Mgmt thinks theyre smarter and better than u. And political correctness abounds! If ur gay or a lesbian (Im fine with that no problem) ur bulletproof no matter if ur incompetent cuz they wanna look good by having u as an employee. No beef about sexual preference, just bitching about how Lowes favors them no matter if theyre capable of doing the job! Thats the issue! No fairness for job performance. Its all about public perception. No matter race, sexual orientation, or religion- u gotta be competent to do the job! Nuff said!
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November 2016 by Arthur F.
I ordered a dishwasher to replace one that died. Because I wanted a higher-end one, I looked online and found one I liked that was available at my local Lowe's. Instead of just ordering online, I called and spoke to the rep, Elmer. He pointed out that it was a special order item that would take a couple of weeks. Since my son was coming home from college (and I didn't want to wash all those dishes by hand), I asked him specifically when it would be delivered. He gave me a date a few days before (Wednesday). I ordered the unit based on that date. On Monday I got a call from Skip in shipping saying that it was expected to arrive on the Tuesday truck and he'd call me with a 2-hour window for Wednesday. On Tuesday afternoon he left a message that it wasn't on the truck and that he'd schedule delivery for next Monday, which is not only after my son is home, it's at a time when I am not around to accept it. I called Skip and his response was that there was nothing he could do, "It wasn't on the truck." When I pointed out that this was a big problem, he hung up on me. You could feel the "I don't care, this is just a job" in his voice, so that was no surprise. I called back and spoke to Veejay, the store manager. He was more professional but had the same "Nothing I can do" response. He did offer to substitute a lower-end in-stock model and refund the difference, but this wasn't what I was trying to do, so I cancelled the order. Now I have to start over and I WON'T be using one of these mega-retailers, I can assure you that. Maybe this should really be a criticism of the Lowe's delivery system rather than a specific store, but I really feel that both the promise and the communication should have been much better. I have bought several thousands of dollars of appliances and other home store products from this store, but they'll never get another penny from me or anyone I can share my story with.
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August 2015 by Ronald L.
Have never had any issues at this particular store. Store is nicely arranged and there is always someone who asks if you need any assistance. I have had to return some items on occasion and it was always easy to do. There are usually no long lines at checkout either, shoppers should keep their eyes opened for clearance and discontinued items. I have gotten some really deep discounts and saved lots money this way.
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March 2013 by Scotty B.
This is the second time in three weeks I have visited here with my little one to partake in their Build and Grow program. I like the fact that it's not a free for all. Jerry has everything st up long before the kids show up. The entire store seems to run the same way. Very neat and very clean. Though I wasn't looking to purchase anything, it was a pleasure to walk around for a bit and check things out. When not in a rush, I'd wait for another clinic and do my shopping right here.
