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March 2023 by Michael Lowell
Quick friendly service, reasonable rates for delivery and removal of old furniture.
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September 2022 by Nilsa Rosado
Family business super good service Rosa over Ludlow store is super attended always looking for the happiness of the customers
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February 2022 by Wendy T.
Won't be giving them any business. Checked their website for a specific washer we are looking for, they have it listed and there is a section that says to check for availability by entering in your zip code. It then allowed me to add it to my cart so I assumed that meant they had it in stock. Times being as they are, we decided to call to verify before we drove out there and the woman that answered told us it was on back order with no ETA. We explained we had looked online and we're led to believe it was in stock and that's why we called. She immediately got her back up and told us she wasn't going to fight with people....unreal and unprofessional.
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February 2022 by Melissa Rose H.
Shameless CROOKED CONS!!! I had faith supporting a local smaller retailer would be a win-win gaurantee to which I felt very confident with. Especially spending the extra for a protection plan offered by Cluett's. They have a very sweet delivery guy, and they come across as nice & professional but believe me, once you pay it's to hell with you!!! This is NOT a legitimate business and have violated the public trust!!! I spent $1,016.23 on an apt fridge plus added protection and tax. The fridge has never cooled to the acceptable code/health standard and I've suffered food lost and potential illness due to this. Mind you, a brand new refrigerator I paid over a grand for and never worked. I believe they knowingly delivered me a unit that didn't work. The "repair" appt is nothing but a SHAM in which the lousy scamming flim-flam artist "technician" will gather anything he can to play the blame game and shift it on you, the costumer!!! Somehow it's my fault the fridge never cooled to adequate level even on the lowest setting!?! Outrageous!!! He used the so-loved fall back excuse "you've got food in your freezer!", yes I use the freezer and somehow that's not allowed!?! That was his "explanation" and never actually examined the unit, never inspected to make sure it is not unlevel, or had a tube blockage, as I've discovered pools of water beneath the refrigerator. I insisted he check out the unit and it was only then that he pretended to play along, but I realized as he was handling all of my food, reaching over my food for no reason putting his arm pit in my food, and snapping photo's of my food, that this was NOT genuinely well intended repair visit but Cluett's Cover-Up and that's All!!! Anything he bothered to do was designed to paint the costumer as somehow "wrong" and they think that dismisses them entirely from backing what they sell and promoting a repair protection that they have zero intent in honoring. Megan "accidentally" hung up on me after I spoke of disgust & regret at buying from Cluett's. Jim is a CROOK, who baited and abused me over a telephone call, he plays good cop bad cop, loyalty & reputation is NOT how they're earning a living but by ripping people off BLIND. I wish I had researched more recent reviews because there are many people being straight & sharing their own Cluett nightmares!!! I am a nursing student who doesn't earn much money, I worked through the pandemic and saved up for a refrigerator I desperately needed. To think this scumbag Jim is going to treat me like the enemy, disrespect me when I am the COSTUMER. If I was hurt from lifting patients and allowed to drive, I'd seriously show up and PICKET Cluett's. I've picketed before because no one screws with me and my consumer rights and this low bag Jim Will Regret not honoring their commitment to repair or replace and back what they sell. I was offered nothing and he passed buck onto Danby. I bought from them and they aren't honoring what they sell or their extra protection plan. This is illegal. I have filed with the attorney general's office consumer division,BBB, calling lawyers and my credit card actually intervened when I didn't think they could as I'd paid in full, they said they conned me into a bum product and flat out ripped me off out of a lot of $$$ Why is something so easy made so hard!!! I am submitting evidence that the unit is not cooling to acceptable standards. They can show pictures of food, it doesn't prove its mine and doesn't prove they're providing a working product--- FRAUD.
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January 2022 by Lindsey Vadnais
I cannot say enough positive things about my experience with Cluett’s. I went in with a budget for a sofa and ended up with a lovely sofa and chair. The quality and comfort is beyond what I was expecting. The people were amazing. They held my furniture for almost a month while my house was being repainted and the delivery was on time and professional. Overall, it was a phenomenal experience.
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July 2021 by Dianna Lewis
Thanks so much again for everything!!!!
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May 2021 by Jean G.
When our Freezer broke down, after 20 years it was time for a new one. Went online found the Freezer we were looking for on sale for a great price. Drove to the store, Chris, the Salesperson, was quick to locate the item we had picked out - assisted us in putting it into our truck and away we went. All in less than a half hour! Chris was a pleasure to deal with, quick, efficient and friendly! Definitely would recommend Cluett's Appliance Center.
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February 2021 by Michael Corcoran
I always have a good shopping experience at cluetts .no hassle no pressure and competitive prices..
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January 2021 by Noah P.
This whole "company" is a joke, treats their employees horribly... over worked and underpaid...they do not care about anything other than making money.
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December 2020 by Kathy Moineau
This company is awesome! It is local and family run which we prefer to do business with. Doreen, the owner was extremely professional and was not at all pressuring us to buy. We were so impressed with the delivery staff as they were so friendly and patient with us as we were figuring out the placement of our beautiful sectional. Thay left no mess and even helped us with setting up our TV to allow us to watch while enjoying our new sectional! Special thanks to the whole Cluett team for helping us make our dream room! Thank you!!! Kat & Bill Boudreau
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December 2020 by Tina Raymond
Very helpful sales staff. Nice quality of furniture.
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September 2020 by Danielle Noreau Souza
What an amazing experience my washing machine was not working and with four stinky men in my house I was panicking. Kerry wells made the process so simple, I called them and within two days I had a repaired washing machine that was pretty much brand new. I highly recommend the extended warrantees. Their service department was spot on I will never go anywhere else for appliances
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August 2020 by Sarah F.
4 minutes ago Fun shopping, picked out stove & fridge, went local felt good. Delivery guys (Travis & another gentleman) great guys. After putting everything away, never used it again so not sure how the fridge cooled. Later that night, power outage- shut down power. Power restored- not cooling. Read manual, followed them still not working. Called Cluettes- soonest anyone can come 20 minutes to my house to check is 14 DAYS. 2 WEEKS for an item that was delivered 3 days prior. No troubleshooting over phone; nothing. I asked to return it, told I would have to deal with manufacturer's warranty. Horrible way to treat someone, if it were my business & I didn't have the man power I'd contract out. Called Geek Squad- they transferred me directly to manufacturing & I started a process with them. Person I spoke to at Geek Squad in Milbury, person I spoke to at Samsung in Florida and both more responsive than the business two towns over.
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July 2020 by Don G.
Love the staff and service at the Cleat's Appliance Store in Ware. I needed an AC installed within 24 hours and the daughter of the owner went out of her way to help me and delivered the item herself. Her husband installed the unit and I am so so grateful because I am fighting a serious illness. They came on Friday night on their own time to help me. This is just a day before a heat wave and they are lifesavers. Very kind and genuine small family business that has me as a committed customer for life.Larger businesses would not either talk to me or hang up on me. Crystal came to my rescue, Spreading the word they are a generous small family business, The AC works great, Thank you Thank you
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April 2020 by Komodo D.
I have purchased from Cluetts before and have always been happy. It's always the worst time to purchase an appliance when one breaks or gets old. Mark Crystal and staff make it a pleasant experience. They treat you like family recommending the best options for your needs. It was so easy to talk to them on the phone doing most everything before even visiting the store. Their website supports what you discuss making it totally awesome experience. They even had a source to get 0% for a year!! Now that helps. The delivery was seamless with two great guys making installation of washing machine. Even better when unfortunately had dryer die on me 1 1/2 weeks later(both 13 years old) they came through again fast as could be. Next day delivery. Thank you Cluetts!!