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October 2024 by Beau Rapier
My wife called and made an appointment for October 17 at 2pm. I called ten minutes before the appointment to let them know my car wasn't starting, and I would miss the appointment. The lady who answered the phone seemed new, stumbled over her words, and started giggling - whatever no biggie. It was clear she was new, because I could hear her repeating my questions to someone else. I was told I would be charged a $45 dollar no show fee, which I understand.
Anyways, I asked about getting an appointment later that day when my wife would be home with her car. Their vet was leaving at 3 that day and they had no appointments the following day but suggested I try the belchertown office. I asked if my $45 deposit would transfer to the belchertown office, and i was told unfortunately it wouldn't. Again, I understand they had time reserved for us, and I am willing to eat the money for the no show.
So, we went to a different vet on Friday. Fast forward to the following Monday and we get a call that we missed a second appointment for 3:30! We never made an appointment for that time, already went to another vet, and we both work during that time frame. I called to discuss this with a manager and she said she specifically remembers talking to my wife on Thursday right before our originally scheduled appointment, and that my wife rescheduled for Monday. This flat out did not happen, and now they're trying to take more money from us. The manager I spoke to was very unprofessional and said she would send me her call log in a couple days and then hung up on me. I hope to hear back soon, because I also have my wife's call log, and she never called them.
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August 2024 by Steve Brow
I stumbled upon this place today As my regular vet was to busy to see my cat for an emergency visit. And we are actually glad it happened. They were able to squeeze my boy in this afternoon. The vet tech was amazing DR Roos explained everything. Made a very scary stressful time a lot calmer quickly. They took great care of my boy. Thank you Canterbury tails I will definitely be back with my other cat and dog Best part besides great treatment was a bill that was way less then my previous vet would of charged.
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August 2024 by Clive Woakes
Lovely caring and knowledgeable staff.
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April 2024 by James Trzpit
Always the best care for our pets here. Very understanding and compassionate towards the animals. The best staff as well! Thank you Canterbury Tails!
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March 2024 by Karen Brearley
we ended up purchasing a new puppy last week wanted to get him checked right away an was not easy
finding a vet that took new patients I ended up calling belchertown an girl said yes we can get him seen Monday at 9am in our ware office well that was where we live ....went to appointment an it was a great place an people were awsome vet explained everything to us an she was awsome as well as the rest of the staff ..were not only blessed with this new little guy but were blessed with a great vet an their staff thankyou so much awsome awe live I. ware
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March 2024 by Maria M.
I think they are great understanding and,caring people they helped with my 13 year old lab and,they did a great job.If you feel you need to give negative reviews go somewhere else,just a negative Nancy they do there job and,do it right My lab still Alive cause of them
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January 2024 by jane m
i was not previously a client here, but they were able to squeeze me in to have a same day sick appointment for my pet mouse Maria. all the staff were incredibly nice and professional, and when i walked into the building it was extremely clean. they asked me thorough questions about my pet's information and living conditions. i unfortunately had to make the decision to euthanize my mouse, and the vet here gave me reasonable options and spoke from expertise, but let me make the decision myself with no pressure added. when i came back to the building, the staff were very comforting and made the process as easy as they could. despite them being busy, they were able to give me a private room for a while to say goodbye. they explained how the procedure would work, they sedated her and gave her back to me so she would fall asleep in my hands and have that be the last thing she remembered, and then they took her back to euthanize her. the staff were so comforting through the whole process and gave me tissues. i opted to take her remains home to hopefully give her other mouse friends some closure, and i wasn't expecting how nicely they handled her remains. they gave her to me wrapped in a cloth in a bag with her name on it. they also collected a few pieces of her hair to put in a tiny jar and took her paw prints for me without me asking them. i am so incredibly grateful for the staff here and what they've done for me they are really amazing. THANK YOU!!
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December 2023 by Aussenia Mansour
I usually don’t leave reviews.. but my mom was going here with my cat, the cat was under her name at the time due to the fact I was a minor. So when I turn 18 I tried to put the cat under my name but I guess my mom missed a appointment so my cat can’t go there no more even if I put it her under my name. Which is really messed up because I don’t drive my mom don’t drive I have no access to another vet. I don’t know no one that’s drives. It’s just sad how heartless people can be now my cat has to suffer in pain because people want to be petty. This is supposed to be a veterinary clinic where the people that work here love animals…. But allow a cat to suffer knowing you could help.. special place in hell for heartless people like this
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October 2023 by Kiana Casey
Always very friendly.
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October 2023 by 1aikane Aikane de la hay
Negative, grouchy. Jumped to erroneous conclusions based on no information. All information delivered ended up being completely inaccurate.
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October 2023 by Jakub Lakomski
They were great.
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October 2023 by Elvio Oliveira
Great service, the attendants were all very attentive, they took very good care of our Cacau
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October 2023 by Alyce Wall
The best veterinarian we have been to. Thank you all.
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October 2023 by Janel Fidalgo
Got me in quick and took good care of my little dog
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October 2023 by rob g
Policies on many things are kind of a pain and just make things harder than they need to be
