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September 2024 by Heather Renee
Never again... They pulled my engine apart for a small fix and stated I needed a new engine for 10 grand. My mechanic has now fixed the small issue but has had to put my engine back together like a puzzle because Ford tore it apart. I drove it in to the service department and had to have it towed out. Ridiculous.
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September 2024 by Sean McWilliams
Slow to return calls with info that should be on the website. Hang up on you without answering. Cold call you with no one on the line.
Don’t bother with this center they don’t have the ability to keep up with demand.
Can’t tell if it’s incompetence, apathy or just unqualified to be in business
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April 2024 by Sean Rutledge
Needed to get a recall done on my vehicle and get a diagnostic test done. Made an appointment online in which they had plenty of times available. They called me a few hours later to tell me that they are not taking new customers and to look else where. Very disappointed and definitely not buying a ford as my next vehicle.
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April 2024 by LuLu Bell
We got a new key fob made, and we were quoted a higher price than we paid, what more can ya ask for? Also, the waiting area was nice, took less time than we thought, and customer service was knowledgeable and friendly.
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April 2024 by Ben Giust
Service team always does an awesome job and explains any issues in detail.
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April 2024 by USA Traveler
Good service
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March 2024 by Chris Spock
No new customers I was told. How does that make sense?
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January 2024 by sean wall
Easy to deal with and very helpful
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January 2024 by Greg ODIN
Always fast accurate service!
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December 2023 by Adam Jandl
These people are horribly dishonest. They confirmed an appointment for a few weeks away and then canceled just before, stating no sensible reason for why they had to cancel. They were just canceling it because they wanted to.
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December 2023 by Thyago goiano USA Boston
Away when i try call on service department noone answer me, people have problem with answer the phone
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November 2023 by Brian P
I brought my Mach-e in for service as the my charging port door had broken off. Sean in the quick lane service dept. was simply awesome.He ordered the part, called me when the part was in and took care of it right away.Great service and an extra shout out to Sean !
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November 2023 by David Stephens
I am extremely disappointed. MC A/C was not working, they attempted a fix under warranty that did not work. despite assurances then by the manager 'if it doesn't fix it, bring it back, it will be covered' - they did not. Now the issue is my problem. Dishonest people, FraudulantService: Air conditioning
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November 2023 by Royal Vip
After waiting 20 days for my schedule appointment day service guys told me you don’t buy part from us that’s why we don’t wanna programming your 2nd key and car system that’s really bad and another thing they told me for checking each part they wanna charge me around 150$ come on you wanna getting easy money from your customer I don’t believe this company never fixed any small problems with out charging you big amount of money. Cafer Y.
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November 2023 by Harrison Ross
Exceptional service from start to finish. Kelly, Jean-Baptiste and the whole team got repairs done quickly, with care and excellent service the whole way. I'd highly recommend the Watertown Ford service department.