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November 2023 by Alex MacNeil
D’Andre is a very helpful staff at this location - when I spoke with him in the store he was informative and friendly, helpful and knowledgeable about all questions I had about Verizon plans.
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October 2023 by Renata Renner
I had just got to the store at by 5:55pm, just to drop off my cable equipment and the door was locked. Online and by the door says close at 6 pm! I saw a man walking inside the store and I knocked at the glass door and he ignored me completely walking inside the room . I waited outside for about 2 minutes , under the rain, until he opened the inside store door and closed again , when he saw me standing by the door. It took me 35 minutes to get to the the only store at my area (Newton MA) authorized to collect cable boxes and equipment! Very , very frustrating how VERIZON, manages equipment returns.
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September 2023 by Zack Sears
Eric was incredibly helpful. My IPhone will no longer charge through the port (only wireless) and he set me up with a wireless charger and ordered me a new phone all within about 5 minutes. The cord for the wireless charger didn't seem to be working right (he even tested it out on his own phone) so he sent me home with a better one. Eric was very pleasant and professional.
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September 2023 by Elhan Webb
Great team at this store! Eric and Sammy helped me with all my questions, presented me with different accessory options and I left the store with an upgraded phone. Was a quick and efficient process. Recommend this store highly.
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August 2023 by Pat M.
Few things happen in the daily life of this 60+ yr old woman that strikes more fear into her than 1) a car that won't start 2) a computer that won't boot up and 3) the black screen of death on her phone. Yesterday I had the black screen of death on my iphone. I googled all the possible fixes including a hard reset and none worked. I have a busy personal and professional life and rely heavily on my phone.I stopped at the Russell Cellular - Verizon store on Lexington St in Waltham and was greeted by Kevin Predestin. I explained my issues and silently hoped it would not be an expensive fix. Kevin smiled and said no problem, he could fix it, it was an easy (for him I think) fix. It was just a hard reset - which I had attempted. In addition to fixing it, he showed me how he did it. I walked out happy and with a working phone.I purchased my iphone from this here and have been back once or twice over the years for assistance. I highly recommend this store.
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July 2023 by Ahmed Amer
I had an exceptional experience at the store, especially from Ozzy, the agent who was working my case. Employees showed high level of respect and flexibility ❤️
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June 2023 by Dawn
Alana was so great and helpful. I got a galaxy and she helped walk me through it so easily!! There should be 10 of her!!Thank you Alana!!!!
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June 2023 by Jacob Teo
5 stars to the worker named Alana, very thorough, kind, and caring. Handled everything in a professional manner and helped a bunch!
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June 2023 by Madeleine Kenneally
Alana is the BEST! Her costumer service and care about my needs was great. Not only did she help me step by step in store to set up my new phone, she came to my house just to make sure everything was working great! Definitely will come back to Verizon Waltham next time I need anything to do with electronics! Shout out to Josh!
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June 2023 by Jeffrey Ramirez
Store associate Alana was a great help she helped me find a new phone that fits my needs. She was very knowledgeable when it came to the products and what they offer. I had a great visit and alana made it even better !
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June 2023 by Carla Ordonez
Received great customer service from Alana, she was very helpful and patient with me. Definitely will be going back for any of my phone problems. Thank you
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June 2023 by Douglas Rodas
Alana was very helpful and kind. She made sure everything was set up on my brand new Iphone and also answered every question i had i would recommend her out of everyone.
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June 2023 by Lisandro Galdamez
Been wanting to change phone carriers for a while, was helped out by Alana she had great customer care and went through the different plans and options. She answered all my questions I’m definitely making the switch!
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June 2023 by Lucy Simonian
Ask for Alana, she’s the sweetest! She’s been very informative and patient while helping me set up my first Verizon plan.
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June 2023 by Shant Keshishian
Alana was such a great help with setting up my phone, she was very nice and polite and knew the answers to everything I asked. I would recommend Alana for whatever you need help with