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February 2024 by Charles McCannon
Elijah and Ercid were just terrific! So helpful and courteous. They demonstrated a great work ethic. You should be very proud of both of them.
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February 2024 by Dan Bleecher
I had a flood remediation done that required immediate attention. Chris, Elijah, and Isaac arrived right on schedule. They were very courteous, communicated the issue and work needed, and completed the cleanup in a timely manner. I have used ServPro in the past and would highly recommend them for any needed remediation work. 5 stars.
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February 2024 by String Swap
emergency flood damage from broken washing machine had me in the dumps but Isaac and Elijah were there on the double to dry up my tears and my house. Thank you, guys, for your quick and professional response.
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February 2024 by Adrienne Dunne
Excellent prompt service. Ercid and Marvin were awesome!!
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February 2024 by William Pike
Servpro gets my highest rating. It is up there with AppleCare as best in class. I called them around 6 PM after discovering a flood in my house. Heating pipes had split and water was coming down from holes in the ceiling and through the ceiling light fixtures. Floors were soaked. A senior Servpro person was at my house in less than an hour, followed shortly by an electrician and a plumber, both well regarded in my city. Other men came shortly after with wet vacs, dehumidifiers etc, By the end of the first evening, the cleanup was well under way. The Servpro personnel deserve the "Pro" (as in professional) title. They were extremely knowledgeable and articulate in explaining to me what had to be done and why. In a couple of days, professional movers had everything out of the house and the demolition people were removing the ceilings and walls that were soaked. This was followed by more powerful fans and dehumidifiers to remove residual water from the joists and studs. All this was necessary to prevent mold growth, which otherwise would have occurred behind the walls. Almost unbelievably, 4 days later, the house was cleaned, dried and ready for restoration to begin.My natural fear at the beginning was that they would do more than needed to be done, and run up the bill. It does not work that way. This type of emergency clean up and damage mitigation is now subject to state regulation. Further, Servpro has a working arrangement with my insurance company. It quickly became clear that my cost exposure was going to be limited to my insurance deductible. With that confidence, I told them do do whatever needed to be done, and I was able to relax and get some sleep that night (in a different house!)While this was going on, I was introduced to Servpro's restoration team leader. While I could have used or selected my own rebuilding contractors, the methodical, efficient, and thoroughness of the Servpro people I had already dealt with left me totally comfortable putting the restoration in their hands. In fact, I am thrilled to do so, realizing that their handling the restoration would would save me many hours of chasing contractors about whom I knew nothing. At this point, it was no surprise when the restoration guy also turned out to be articulate, knowledgable, and ready and willing to answer all my questions.Yes, I am a real customer and this is a real review, for which I was not offered or paid anything. It was (however unexpectedly) that good an experience. Highest compliments to Nick, Chris, and the others on the Servpro team. I say goodbye to the clean and mitigation group, go forward with the restoration team with confidence.Bill Pike Waltham, MAvein gad through the
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January 2024 by Ryan B
Chris, Ercid, and Marvin did a fantastic job! Greatly appreciate their hard work and careful approach. Not to mention they were friendly and fast!
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January 2024 by Grace Coller
Chris, Ercid, and team did an amazing job on very short notice. Clean, quick, friendly, knowledgeable, and compassionate to our family (babies and pets included!). They were wonderful to work with and we would recommend them to anyone.
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January 2024 by Lisa G
This is the third time we've used SERVPRO for sewage issues with our basement toilet. Ercid and Selvin were professional and polite. After an explanation of what they were going to do, they got the job done quickly. We are pleased with the work. Note to management: make sure someone contacts the customer if there will be a delay or change with the expected arrival time.
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January 2024 by Kathy Crowley
Great team, supervised by Chris Leahman. One disappointment I discovered after the team’s departure— I had asked about a particular area that required cleaning (large 3 bay sinks) and was reassured that it had been taken care of. When I looked later, the sinks had only been superficially cleaned. Otherwise- professional and thorough despite being overwhelmed with work due to flooding.
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January 2024 by Lauren Lob
Elijah and Isaac did a thorough job and communicated throughout at critical points about what would be happening next
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January 2024 by Scott F.
A not-unusual story where the upstairs neighbors overflowed. Ercid and Isaac came out to handle the remediation issue. Both were kind and understanding. Also, they were clear with their questions and their plan. We only have one bathroom in our condo, so they made sure to arrange the equipment so we could use the, um, toilet. Everything was handled professionally and also kindly, if that makes sense. I would hire this team again if I need it.
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January 2024 by Siyi Huang
Chris and Marvin were professional and respectful of our place. Came in right away after an emergency request for water cleanup in our flooded basement. Did the job as agreed upon with minimal disturbance. Feel like our basement is in good hands. Thanks!
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January 2024 by Joan Pichard
I hired Servpro to clean the air ducts in my new home. The two men who came were courteous and efficient. They informed me of the plan and kept me advised on progress. They were careful and clean and did a great job cleaning out years of dirt. I will certainly use them again.
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January 2024 by Frank Maddux
Ercid, Isaac and Chris all did a great job with our water remediation.
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January 2024 by Daniel Abelman
My experience with Servpro was excellent. Had an appointment for mitigation and carpet cleaning scheduled for between 9 and 10AM this morning. Chris came on time this morning. He began to set up when he discovered his machine had broken down. Immediately called the office and A coworker to replace his crew. I had a timeframe today that needed to be met. Ersid and his coworker, Isaac, came Completed the job on time. Any questions Regarding the work that was done was immediately answered and issues were remediated. A job well done by their whole team.
