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March 2023 by Gary S.
Great employees, manager is a jerk. Would not take my elderly mother's check even though l've been buying supplies there for her home that way for years as her legal representative.
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January 2023 by Jenn V.
I went to look at paint swatches for a project. There were no lights highlighting the section. 3 different employees told me they had no idea how to turn them on. After using my flashlight for a while I asked someone walking by for the manager, seeing as how there was no one even working the section for the 30 minutes I was there. The manager came over and told me he did not know how to turn the lights on. I repeated that back to him when he told me he would need to make some phone calls to ask around but that it wasnt going to be any time soon. I bought two small samples, but I will not being buying the amount I need from this store. Very dissapointing.
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August 2022 by Pam D.
The shed I paid for online was cancelled. Apparently it was sold to another customer! I was livid. Spent 45 minutes on hold trying to get someone to help me. I finally drove to the Waltham one, while still on hold. I showed up and there were no customers waiting at customer service. The only reason Home Depot got 3 stars and not minus 100 is because of the wonderful customer service rep, Delphinie. She went above and beyond to help resolve the issue. To her managers, please take note and treat her well. You don't find workers like her anymore.
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July 2022 by Nancy G.
HOME DEPOT, WALTHAM, MA. Home Depot finally gave Veterans/military AND THEIR IMMEDIATE FAMILY a 10% discount. I went to HD in Waltham today, Jul 2nd and bought 4 items thru the self checkout register. I cannot do the military discount, a store person must do that. I called over an employee (his name was ZACHARY) who was supposed to be monitoring that area and asked for help. He PUT DOWN HIS PHONE and came over. When I told him I have a military discount, he promptly said next time the Veteran has to be with you. THIS IS SIMPLY NOT TRUE! I told him he was wrong and suggested he read up on this item. He rang up my 4 items and walked away in silence and got right back to reading some crap on his PHONE. He just left me standing there. I had to call over the woman who was also working there and she entered in the military discount with no problem and no comments. Waltham is the only store that I EVER encounter this problem with. It's unfortunate that this kid knows nothing about the sacrifices our Veterans make/made for him. It's about time Home Depot in Waltham makes their policies clear to these kids. Maybe they might also inform them that they are there TO HELP, not keep up on the latest gossip on their phones.......
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April 2022 by Wayne F.
The PEOPLE at the Waltham store are great. They are helpful and informative. The guy I asked for help took me to what I was looking for. Their system said that they had over 100 of the tubing that I wanted, we could not find any. He found the guy who worked in the irrigation section who dug around and found it buried behind other stuff.
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March 2022 by d c.
I suppose they have everything, they're just not customer-friendly.I had a bad experience trying to shop for appliances.Three phone calls, and nobody answered. When I finally got a human on the phone, she said, "try again in 15-20 minutes."Visiting in person, I was told that I'm basically on my own to install the appliance I buy. If they install it, they charge $600.So I went to my local appliance store (Warrendale), and got my appliance that they would install for about $300.Buy local.
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September 2021 by Chris U.
Tried to buy a refrigerator there . The delivery service spirit twice screwed up the delivery. They ended up refunding my money after a month . I personally would not recommend buying an appliances at home depot . Terrible customer experience.
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January 2021 by John F.
On 01/01/21 we ordered an LG front load washer and dryer with pedestals from Waltham Home Depot. We purchased the 5 year warranty, the delivery/installation and old machine removal. The delivery went well. After the crew left, I noticed the washer was not level, so I leveled it. On Sunday 01/03 the washer was running and now it started to leak. I attempted to trace the leak but because of my disability, I am unable to move the machine. I contacted the store and I was given a number to call for LG service. I made contact and was told I needed to trouble shoot the machine prior to them coming out. I explained that I did the best I could to do that and then I was informed that I might need to pay for the service call if it was leaking because of the install.I called HD back and talked with a manager John who informed me that there should be no charge for me and informed me that he would address it and someone would get back to me. A short time later I received a call back from LG again and was told the exact same thing as the first time, I again informed LG that I was not paying a service charge and that I was calling HD back. Third phone call now to HD and I was told someone would get ack to me, the call came and the woman from HD said there is a service call set for 01/18/21. So now I am stuck with this brand new machine I can't use for a week This is totally unacceptable, after paying just under $3000. I wish I had paid a little more $$ from an appliance store. I will now cut up the HD card and travel to Lowes in Woburn for any of my needs. Very disappointed if you can not take care of what you sell then you should not be selling it.
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December 2020 by Saul Cermeno
Good for buying tools
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December 2019 by Israel Correia
The staff is very helpfull here.
