-
December 2024 by Gerald Walsh
Petco Vaccination clinic, it was way better than when we went to a Vetco Clinic. A lot cheaper and the folks were really AWESOME at the Waltham store.
Vetco, different story. They messed my dog up and I'm still waiting on what you all are going to do. You say he has Lyme after a blood test, then, you give him meds and shots, i paid a lot of money. You schedule a follow up for 10 days later for what you said was his final Lyme shot but i went there for nothing because you were closed that day. You get that? You have me come back on a day your closed lol. So, i had to go back the next day, when i got there i was told i can't see the vet today. Well, before i left i seen the SO-CALLED VET LOL. Now i was told he doesn't have lyme and doesn't need the final shot. I'm really mad at this point. How do you not know what is going on? I still don't know if he has it or not because i can't afford to have him retested cause i have no money left. Ive called them and they won't talk with me and never call me back. What are you hiding? Now i know why my best friend Wesly was treated so bad and for something he didn't have. They don't care, if they did, we wouldn't have been treated like that and they would have at the least call me.
2 employees in the store part of the business heard my mouth and the commotion and after i left they came to me and confirmed how bad they are there. They told me they would never bring their pets there. Never going back nor is anyone i know ever going back after my poor pup was handled like a piece of meat for them to make money. I will never let this go and will keep telling everyone, until they make it right. I'm at the dog parks several times a day telling everyone. They won't even contact me.
I used my disability money for that you know. You don't love animals, and you robbed me, a disabled person. So sad!
Have a blessed day, and my dog Wesley, forgives you.
I DON'T
Jezzo :)
-
November 2024 by Richard Arnold
Brought my 2 dogs for vaccinations. The staff and Vet were very nice and the visit went well. I requested written prescriptions for heartworm meds and was told they would be emailed to me, they never came. I called Vetco customer service only to be told that there was nothing they could do, that I have to return to the clinic to request the scripts. So now I have to wait until next weekend and make the trip back to the site. they did not offer any discount or compensation for their misinformation and my time. Very poor customer service! Looks like I'll go to my regular Vet in the future...
-
September 2024 by Evan W.
The dog groomer, Jonathan, Is not just incredibly kind, he treats each dog like it's his own and that is very comforting. He's very detail oriented so Sammy looks terrific!
-
May 2024 by Yani
It was such a wonderful experience!
-
November 2023 by Madison M.
If you have a cat do yourself a favor and DO NOT GO TO THIS VETCO. I have never had a more unprofessional vet ever. After being 30 minutes late she refused to issue the vaccines to my cat due to his overstimulation. Maybe it was because you were 30 minutes late and we were in a petco. Additionally, when the vet assistant asked if she was sure she couldn't work on my cat she replied with "yes hes a bengal". I do not know how she was able to pass vet school being such a condescending idiotic person. When asked if she can at least put him on the table to see if he was really too temperamental she refused and said she "just knows" she couldnt work on him then went on to explain to me how dogs are easier to work with than cats. I will not be returning and I will be sure to post on facebook groups, tell friends and coworkers, and basically tell anyone I know with a cat to not come here. Shame on the vet and I hope she doesn't have a cat.
-
September 2023 by Michael C.
Easy to find what I need.for my dog. She gets the regular large breed kibble from Purina, and the store stocks two sizes. I know where the bags are and what I want.I've tried ordering from Amazon for the convenient delivery, but my experience is that Amazon ships whatever they like. It's always been Purina, but some types that my dog is not used to and doesn't like.Petco is nearby, and I often stop on my way to or from the kennel in Watertown where she boards and gets daily playtime. Petco staff is great!
-
May 2023 by Susie O.
Brought my dog in for grooming a few weeks ago he was matted and jenn wasn't comfortable grooming him until his mats were removed fine no big deal Was told they would fit me in when it was doneWent in today and was turned away until Sunday Found another place to take him tomorrow so won't be returning
-
March 2023 by Alexandra O.
I'm bummed I didn't catch his name- but the man with the long hair was incredibly helpful! He seemed to be the only one working the store yesterday, but he was very patient, helpful, and took his time educating me to make sure I got the right product. I have a 7 month old puppy who had stool issues for almost a week. His fecal tests came back negative so we know he doesn't have parasites, and we figured it may be an allergy. I read that chicken is a common allergy in dogs, so I wanted to get kibble without it. I went to the grocery store and even the lamb, salmon, and beef kibble had some sort of chicken as one of the top ingredients. We wanted to week out chicken all together so I wanted something with ZERO chicken. So I left and went to Petco. Petco had a wide selection of chicken free kibble and the employee walked me though the benefits of each one. He said he was very passionate about dog nutrition and even used to make his own, so I trusted him!We went cold Turkey on the food switch and it actually went great. Our pup's stool is back to normal... must have been really allergic to chicken...
-
March 2023 by Nick F.
Had a great 6 week training session with Krista! She is extremely knowledgeable and approachable. She helped us with training but also any random questions we had as first time dog owners. Highly recommend her class.
-
January 2023 by Anonymous B.
Although they usually have a good selection of supplies, of all the times I've been here I've only once met a kind employee. The staff is always SO rude and condescending and are often too busy on their phones to ring you up or help you out. Even when you need help in the store and there's a line to the register, NO one will come to help you. I once went to the register to ask for some fish and waited 40 minutes for the man to finish his phone call with his girlfriend before he joined me with an attitude. They will also often charge you extra for unnecessary purchases you did not approve of or double charge you. Definitely do not recommend this location. The needham location is much much better
-
December 2022 by Daisy E.
Wow. Jake, the assistant manager, needs a promotion, ASAP! He expressed to me how much he really cares for animals and enjoys working for Petco with the wealth of knowledge he's got (trust me. I told him that with his knowledge and ability to do well with customers, such as myself...he should come work sales with me, lol. His heart is definitely with the pet store!) He did everything AND went above and beyond. Ended up with two rats (which was my original reason for going), a bunch of items I didn't necessarily need AND two Vital Care memberships for my rats and fish. I will say...had he not broken it down for me as to what my savings will be now and in the future I would not have purchased the care package! But, after his explanation, I fully believed I NEEDED this product, haha. Treat him well! People who go above and beyond like he does are FAR and few between (in ANY industry). Thank you so much to Petco-and ESPECIALLY Jake, for his patience, insight, kindness, and support for helping me pick my two perfect companions!
-
October 2022 by mark s.
If you love your dog, do not take him/her to this groomer. Place is filthy. Groomer seems to be angry all the time. When I walked in, he didnt see me first time but I saw him how he was carrying that poor dog like it was baby - by the dog's front underarms. You don't do that. He rushed back inside when he saw me and i literally heard him make that angry growling noise in the back and came out all angry. Like wtf bro? Later I heard dog cries in the back. I think he's taking his anger out on the pets. BEWARE. In the end, they lost a paying customer and Jonathan lost a well-tipper regular.
-
October 2021 by Carli D.
Grooming facility was dirty. Took my dog to get her nails clipped and the first time was okay but they were not trimmed as well as they have been at other Petco locations. The second time they barely did anything. Waste of money. Will not be bringing her back here for a nail clipping.
-
June 2021 by Marina O.
If you are planning to go and buy cat/dog food for your furry friend. Please be advised that there are a lot of empty shelves. They do not have many types of dry food. And if your pet eats a particular brand or particular type, there is a possibility that they do not sell them. However, on the website, it will show you "in stock." My advice to you is to call them before actually going there to make sure that they have the requested the item in stock. I gave them 2 stars only because I love their grooming. They have a great deal for grooming needs. My dog looked so pretty after her haircut. The lady was so friendly and she was super nice with my dog as well. Thank you for being such a nice person to my furry baby.
-
June 2020 by Ricardo Nocera
Line moves inefficiently slow. Some customers/ are allowed to jump the line due to "nervousness"
