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October 2023 by Carla M.
My experience with Bob has been extremely positive. We had a vintage, upright piano from the UK that we needed to find a home for. Bob did research on it and came up with a solution. I couldn't thank him more for doing that. It saved the piano from going to the dump.
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August 2023 by Avery
Doesn't like black people. Spent 25 minutes trying to find the store even among all the bad customer service reviews. Immediately told me to move my car out of their "driveway" as if I was blocking it before I could even walk in. Really can't find a decent music store around here.
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August 2023 by Ellis C.
Staff were very pushy and gave me the wrong pricing. Acted like they were giving me a deal and come to find out later it was a total rip off and I got charged nearly double what the retail price was. Felt very uncomfortable for the whole experience, I do not recommend this shop.
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July 2023 by Marla J.
I was looking for a beginner acoustic guitar for my 9-year old son who has been playing electric guitar for about a year and a half. My son has never strummed an acoustic guitar before so I did not mind the employee giving tips regarding how to strum, but the employee said incredibly rude things (in front of my son) commenting on the quality and cost of my son's guitar instruction. He proceeded to give him a mini-lesson (that we didn't ask for) and then became visibly frustrated with my son during this mini-lesson (that we didn't ask for). We did not buy anything and will not return. There are plenty of options for buying guitars in this area, likely several with better customer service.
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June 2023 by Gabriela Kotler
Robert and Peter were amazing, they repaired our drum kit and were very friendly and helpful! Highly recommend
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June 2023 by Zebadiah Kimmel
I enjoyed an excellent experience buying a digital piano at Main Street Music. I am super happy with the piano -- the brand I purchased, Dexibell, is in equal parts obscure and fantastic. I found the principals to be helpful and generous with their time -- among other things, they made me aware of the Dexibell -- and I did not feel at all pushed or pressured. I see that some of the reviews here on Google are unkind, and so I want to point out: the store principals are musicians from the '60s, which was a different era and a different culture. Stepping into this store, tumbled over with pianos and headsets and cables and bric-a-brac, is like stepping into the back room of what I imagine to be a Beatles confab circa 1972. If you step back and take a look, it's wonderful. I think these guys just tell it the way they see it, free of modern-day pretense. I would say, enjoy the experience, enjoy the NYC wise-guy cracks, and seek out hidden treasures.
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May 2023 by Rania El-Fekih
I was looking for a keyboard and audio system for renting, and I found a nice selection of high quality options at Main street Music LLC. Peter was very helpful with his recommendations, and pick up and return time were flexible. I was very satisfied with the quality of the equipment and the service and I will use this nice local business again.
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May 2023 by Rania E.
I was looking for a keyboard and audio system for renting, and I found a nice selection of high quality options at Main street Music LLC. Peter was very helpful with his recommendations, and pick up and return time were flexible. I was very satisfied with the quality of the equipment and the service and I will use this nice local business again.
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May 2023 by paul Meade
Bob and Peter Ball have been working with my son George for years. We buy our guitars from Bob and always get treated excellent. Peter is an amazing guitar teacher and a mentor to my son. They are true professionals.
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April 2023 by Robert L.
Open 7 days a week, full line, music industry stores, warehousing, moving, located in Waltham, MA, represents many major lines of digital pianos, keyboards, stage pianos, synths, home -professional-classical -organs, and many used, art deco, unique pianos,. Service - Sales- pianos, organs, rentals-Panelist at NAMM shows. 781-893-6644
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March 2023 by Lina Marsh
Purchased my Nord Stage 3 from there. The staff was super accommodating and let me try out a variety of their keyboard and synthesizer collections. Both are super knowledgable and really helped me figure out what keyboard would work best as a gigging musician. I recommend them highly and would purchase from them again in the future.
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February 2023 by Barb M
After researching keyboards and synthesizers, I went to Main Street Music to check out their inventory. They had a selective range of high quality options, including Roland, Korg, and Nord. The consultation was very helpful and I am delighted with my final choice. Thanks to the folks at Main Street Music - there are a number of big music warehouse style chains out there, but this is a really nice smaller diamond in the rough.
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February 2023 by Rackham Karlsson
I read the reviews complaining about the customer service, but gave them a chance based on the apparently new ownership. Sad to say the customer service is still awful. I came in with a specific guitar recommendation from my instructor and the guy not only tried to talk me into a different brand, but even tried to talk me into getting a bass guitar instead of what I actually asked for. On top of that, when I said my kid plays guitar, he immediately translated “kid” to “son.” This is not a place where I have any interest in doing business.
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February 2023 by Ayas
SUPER RACIST!!!Peter told me to stay away from him and asked me really inappropriate questions about my stay in the states. To all of my asian, especially east asian, brothers and sisters, do not go there at any cost.
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January 2023 by Danny Wilson
I had a great experience at Main Street Music Boston! The owner Robert is very knowledgeable, and was patient with me while helping me make my decision.
