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December 2023 by t k
They doubled the rent after less than 6 months of renting the storage unit. A complete scam. Customer service is abysmal.
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December 2023 by kim craig
Lots of hidden fees. The first months rent is not as advertised. Only in select cases. But the woman there was nice and the space was clean. Although some of the windows to the loading garage were broken which makes me a bit suspicious about security.
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November 2023 by Carlos AGuilar
I went to Waltham facility, the lady greed me with smile on her face, very helpful, and willing to help, the place was very nice clean it looks like it just had opened for business, very happy with the arrangement, well recommended..
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November 2023 by Kathleen Shepherd-Segura
Julia was very helpful and I'm happy with my choice for storage.
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October 2023 by Elias N.
Horrible place since changed from CubeSmart. Prices nearly doubled and the service is abysmal. I drove down from northern New Hampshire to collect goods and asked for help accessing storage as keys were lost (had unit since pandemic). The lady was nasty, less than helpful and told me how I expect to drive all the way from NH with no keys! She then said I had to get authorization from my daughter who owned the contract which I duly had emailed - 4 hours later and I am still waiting and the lady is doing nothing to help me. Finally, 10 minutes before she left for the day, she miraculously opened up the unit for me. I wasted entire day trying to get my things out of the storage unit!!! DO NOT use this storage facility as in my experience it is only one huge headache and not worth the $$
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September 2023 by T.
Best customer service by Yuliya. She explained everything about their rates and special deals they had for that month. Now, I have a good storage 10*5 very clean and I like it. Free for the 1st month but I had to paid $40 for services fees and second month would be $160! If you calculated there is no such free month bc you ended up paid $200 for 2 months. I can refer you to this place bc it is very clean and safe. Also, the best customer service by the staff. Thank you, Life Storage.
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September 2023 by David Calixte
The manager Yulia, is the best. Always very accommodating and great at communication of changes within the facility. She always looks to have the needs of the customer in mind. An example, I called about a bigger unit that wasn't available at a time and she connected with me me as soon as the bigger unit was available. Thanks Yulia!
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September 2023 by Gordon Szerlip
This Place is a piece of garbage!!! Stay away! 80% of bay doors are broken and never fixed! Manager is an incompetent women who does care or speak English. And then they just raised my monthly by 20%. Owned by a bunch of gready Investment fund managers...that don't care anything but the dollors in their pockets!!! Bad People!!! Stay Away!!
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September 2023 by snowey doodle
Great facility run by nice people. Clean and organized. Loading bay made loading and unloading easy. Highly recommend!
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August 2022 by Garret Chance
I typically hate dealing with storage unit facilities/business, and went into life storage ready for another let down experience but Nicole helped me out and she was awesome. She was super friendly and helpful. 10/10 recommend using this service!
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August 2022 by Garret C.
I typically have such a bad time with storage companies but Nicole helped me out and she was great! She was so fun to talk to and helped me quickly without any problems!
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August 2022 by Wineguy71
Revised review : Julia and Nicole were super stars. They are friendly, professional, and kind. The excellent service we received from Nicole Smith and Julia was awesome. We are moving our daughter things into this location today.. I went to check it out this past Tuesday. Met the kind and thoughtful young lady Nicole Smith. She was nice enough to show me around and I immediately felt comfortable renting a room from them. It's clean and safe. Best of all, easy access as well. We are moving out of our house soon and will need another storage room and will definitely use this location again because of Nicole and Julia. They are both caring and passionate about their positios and it really showed.
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August 2022 by Mikheil Petrosyan
I never expected to have such a pleasant experience from storing away my stuff! Nicole was above and beyond helpful in every way! She not only helped us with the paperwork, but even walked us to the unit and showed us around the facility! The storage facility is new, units are sparkling clean, well illuminated, safe, and this place is clearly very well managed. I recommend it without reservations
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August 2022 by Jackson Gelinas
Nicole was extraordinarily insightful and concise when assisting with my move in. The paperwork went smoothly and was delivered in an easily communicated way. Directions for the facility (along with hours, etc.) were very clear as well.A great first experience overall!
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August 2022 by A. Makela
Update August 15 2022 : still clean, still well-maintained, climate controlled. I did not use the bathroom during this visit.A bit disappointed that they have gone from providing 6 carts to 2 carts. Not sure what the plan to replace these are.I can verify that this establishment offers clean and well-maintained, climate controlled storage facility here with working elevators.Also - access hours are good and must have code to enter.There are garage bays where you pull in to load and unload - in spaces that aren't like coffins. Personnel at the desk were kind, courteous, professional and knowledgeable at my check in. Thank you!Also - clean bathrooms and when something is broken, it is fixed quickly!
