-
June 2024 by Scout Brink
I worked with Mark Hanford. He emailed me for information, I replied, and then heard nothing back. Emailed for confirmation twice and there was still no reply. I went in to talk to someone and they said that he didn't answer being "he left," even though I emailed him over a course of a week or so. Then the man that was in the office didn't really know how to use the computer and I had to show him how. Considering the services provided, I feel that paying $315 is unreasonable. The door says "walk ins welcome" but there's only one or two people in the office at a time, and they usually have appointments so you can't count on being helped if you do walk-in. There is very little trust in this particular H&R Block.
-
June 2024 by Alexandra Braun
My “tax specialist” seemed to not know much beyond the basics of tax returns. She first calculated I would be getting a $4,000 refund when I actually owed $40,000 making her calculations off by a mere $44,000. This mistake was only caught before filing because I pointed it out to her. She also made mistakes on other forms that I had to request she fix. Additionally, there were mistakes I didn’t catch because I was notified by the IRS that I had overpaid taxes by around $400. A very frustrating experience which I paid $300 for and that probably took longer than filing myself.
-
May 2024 by Andrea Blaha
I visited H&R Block on the last day - 4/17/2024. I was warmly welcomed with a smile by Vera who very quickly found a tax pro that would take me as a walk-in. I wasn’t even seated when Audrey Doyle introduced herself, also with a smile and welcomed me to her area. Very quickly Audrey identified missing tax documents that could help me and informed me as to how to obtain them. I returned an hour later to Audrey who was excited that I was able to retrieve the documents so quickly and she began my paperwork. Audrey was not only friendly, but patient, kind and had a great personality. In the end, my submission was perfect due to Audrey being so knowledgeable and asking the right questions. Audrey and Verna made doing taxes enjoyable and I look forward seeing them next year.
Thank you both! I will never go anywhere other than Audrey Doyle at H&R Block, Waltham location.
-
May 2024 by Barbara Durkin
Good service, hard to get a live person on the phone. Voicemail is not returned.
-
May 2024 by Maria Rader
We have worked with our H&R Block tax preparer for several years and we are incredibly grateful for her expertise, orientation to detail, great communication and personal touch. Though we live in a neighboring state, we continue to work with her and hope we'll never need to find another.
-
April 2024 by bonnie macdonald
We worked with Mary McPeak. She was thorough and easy to deal with. Made doing taxes almost a pleasure.
-
March 2024 by brave soujae
not good
-
February 2024 by Carol Benson
Very pleasant office.(Waltham) Louanne organized my paperwork, answered all my questions easily. She was very professional. A good experience.
-
February 2024 by John Redfern
Great people very experienced.
-
September 2023 by Lawrence Gerstner
I had complicated taxes this year and Paul knew how to do them and completed the task quickly.
-
September 2023 by Darleen Witham
Mary is my favorite
-
September 2023 by Steven Bernstein
very easy for me
-
April 2023 by Max Rivadeneira
Great service by Audrey Doyle at the Waltham location.
-
April 2023 by Nancy McGilloway
H & R block is very friendly and efficient.
-
April 2023 by Sheila Vernick
as satisfactory as any tax preparation experience could be
