-
May 2024 by AnneLise I Content
Worst bank to do business with. Customer service is number one, they argue with you, especially when you are different, they lack respect, and surprisingly, the manager is worst than the cashier. I do business with Chase, at least they know to treat every customer on the same level.
-
May 2024 by Alexis Quinones (Hazardman)
Was lied to by one of the employees DINA, there. Threatening me with collections on an overdraft account. She said I had 4 days to take care of it or it will be sent to collections. Sold my gaming PC to clear up my overdraft and fees. I called to make sure my account wasn’t going to collections, after speaking to customer rep at corporate level he told me I had up to 60days to fix my overdrafted account. I literally got pain In my heart from the anger, I then called the branch to speak to the Liar Dina, and told her she lied and that I sold a PC to cover my charges when I didn’t have to.. she says I miss understood but my hearing and English are better than hers. I asked to speak to a manager she said he was busy, she needed my phone and account number so he can call me back. She then when Into my account reversed all the charges that they had already covered with the overdraft and caused me more headaches, and the manager never called me. But it’s a good thing a I got receipts and I will make my way to the branch on a rainy day and talk to the manager face to face. I will be finding another bank in the future, after I say what I have to them. Gave two stars because before this, Citizens was my favorite bank.
-
May 2024 by Patrick Lydon 617-829-9992
Horrible...excessive fees. Don't use
-
December 2021 by Nick F.
Dina is so helpful and takes time to explain. She is warm, welcoming, and professional!
-
July 2021 by tom h.
Citizen makes promises to lure new customers but does not pay off , their customer service is horrible never less than a 40 minute wait for an agent.
-
June 2020 by R
Friendly staff & quick service.
-
March 2020 by Rick Muise
Friendly staff & quick service.
-
May 2019 by C L.
This has been my primary bank for years. Nothing but good experiences! Helpful and friendly staff, never tried to be talked into any credit cards or promotions as other banks do.
-
March 2018 by Phillip DeLuca
Excellent and Fast Service! Great Staff and Location!
-
January 2018 by Enola Andoni
Gabi is the best, best customer service ever. Adam the manager is great to his customers. Love this location.
-
December 2017 by Jamie Sarkisian
Always very helpful. Needed quick service the day I sold my parents house and they came thru. Do not pay attention to Wasek Kabir. He only writes 1 star reviews and he hates Market Basket and other great businesses.
-
June 2017 by Hari P.
I have been a long time customer of this bank. I went in today and asked for four one hundred dollar bills to replace my twenty dollar bills. The teller told me that they had none to give me. Isn't that like going to McDonald's and being told we have no burgers? After I questioned them about it they found two one hundred dollar bills to give me. I had to go to another Citizens bank to get the rest. The second Citizens bank told me it would be highly unusual to run out of hundred dollar bills so early in the week. (Tuesday)
-
February 2017 by Wasek Kabir
Hey how are you I'm Wasek Kabir this is the worst bank you can open account no good customer service in both local branch and main number keep hang up and hold in line for hours and very rude and angry people the phone line and office charge too much interest my dad credit card and charge 35 dollar for each overdraft fee for debit card and monthly 10 dollar fee I Just open a account in Bank of America soo much better please never open account in citizens bank thanks
-
December 2012 by Samantha W.
I come here to the actual bank when I need to deposit huge amounts of money and do not want to deal with the ATM at my school. Obviously, regardless of how much I have and how unsorted my checks/cash are, you as the teller are supposed to do your job and quit your complaining. I believe her name was Padma, but she was atrociously rude right from the beginning when I had to deal with her to sort everything out. Even if it was a mistake on my part, it was not necessary for you to complain about me to the teller next to you right in front of my face and then proceed to criticize me saying that it was I to be blamed for the line behind me. God knows why there isn't any cell phone service in this place either.
