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October 2023 by Bernard Doherty
I was just helped by an incredibly helpful teller named Corina. Thank you so much
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August 2022 by Stephanie Barrus
I am a store manager and have to make weekly cash deposits. I have been going to this branch for awhile and due to changes in their hours ended up needing to go to another branch of Bank of America. The other branch made me feel like I was a burden and didn't take time to talk with me. The employees here at Waltham are sincerely kind and try to do their best. They personally greet me and work hard to get what I need. I took off one star because I wish they would open at 9 am on weekdays so I can start going back!
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May 2022 by V m
My experience was good. Teller was kind, prompt, respectful and more importantly - efficient!
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May 2022 by Santosh Bharti
They are really RUDE.. Specially the lady who does the notary is worse ever experience.. I am BOA customer since 10 years and they did not help me and my wife. I will am going to write email about the issue
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December 2021 by Vamsi M
My experience was good. Teller was kind, prompt, respectful and more importantly, efficient!
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November 2021 by Gerardo Ortiz
I set up an appointment for notary only to he told later that they don't have one available after the appointment was set thru their website with a time available according to them. Totally wasted my tiem. I would give them zero stars for their incompetentness.
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September 2019 by Z ZY
Bank of patience
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July 2019 by Alicia C.
Slow but that's what happens when you have 1 or 2 tellers working during the busiest hours. Maybe they should have more tellers especially bc there were other bankers standing around doing nothing but staring at the long line. Also Bank of America sucks by charging for cashing checks if you don't have an account there. I had to bc I needed the $ right away otherwise I would have done it with my bank. I used to have Bank of America but switched bc they actually suck as a bank anyways so I'm not surprised.
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July 2019 by Hurricane P.
Here on a Monday morning. Line of customers out the door. Lot of BOA employees standing around actually just chatting about personal affairs. How about lifting a finger to help? The rest if us aren't getting paid to hang out here.
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July 2019 by Brendan M.
Glaciers move faster than the lines do here. Never enough tellers. No line dedicated to business transactions, which is ridiculous considering the location. And when the line is eight people deep, occasionally an employee will cone and ask you what you're there for and how your experience is. Seriously? Have more than two tellers working when it's busy. Have a dedicated business transaction line- it's only fair to other customers and would help me from opening my store up late.
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July 2019 by Thomas Duca
Went to deposit a check at the counter, teller tells me to use the ATM... check clears than gets adjusted with no reason why on mobile app, I call customer service and they tell me they aren't sure why and I should call the issuer of the Check (no issues on their end). Go in today to try to figure out what happened, I'm told the reason why is because “my wife isn't on the accountâ€.... 2 hours later no resolution other than I'll be waiting 5-7 business days for the check return and I'll be leaving BOA after 31 years... by the way all this could've been avoided if the teller took one look at the check, did I mention I was the only customer in the building at the time.... customer service at it worst!
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May 2019 by Adrienne A.
Great experience opening my new Checking/Savings Account. Jonathon F. Really did a fantastic job at making something possibly quite difficult very simple; just the way I like it. Zelle is already built into the App. Debit card is mailed out to you. 100$ to open a Personal Checking 100$ to open a Savings. No dumdums, but they have water :D
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January 2019 by ersha wang
After today's experience, I understand why review is so bad on this branch. One cashier is arrogant and stupid. Stay away!!
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January 2019 by Cory S
You would think with all the money boa makes they would be able to afford to pick some of the trash in parking lot
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May 2018 by Marna Fischer
Went into this bank to cash a check. The place was dirty so I said something to the man who waited on me, some guy named Jose. He told me that if I didn't like it I could bank somewhere else. Why would you hire someone like this?
