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February 2024 by Carol Margagliano
Ben was great and really took the time to help me out !! He was friendly and well mannered and really knowledgeable
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December 2023 by Peter Yixiao Zou
Sofia is very knowledgeable, to the point, and friendly!
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November 2023 by Amy Rose
I’d like to take the opportunity to share about an outstanding interaction I had with Sofia at the AT&T store in Waltham, MA. I was helping my father navigate through getting a new phone (upgrading from a flip phone to an iPhone) and was so fortunate that Sofia “took us under her wing,” so to speak, and expertly guided us through (what could have been) a very complicated process. She was empathic and took the time to understand exactly what my father needed in terms of the technology. She was careful not to overwhelm him (or oversell him), making it a seamless experience for both of us. Sofia was professional, supremely knowledgeable, and an outstanding communicator. In addition, she was efficient, kind, and had a great sense of humor! What a joy! Thank you, Sofia!
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October 2023 by Sandra Curro
Postscript: I have filed a complaint with the FCC about your store and your practice of heaping on charges. Had your "manager" called me back while I was still a customer, maybe we could have resolved it. The manager never called. It is too late to resolve my issue. I will continue letting the public know what they are in for at your store.I have left ATT because of my experience at this store. YOU MUST READ THIS BEFORE STEPPING FOOT IN THIS STORE.The staff is all smiles when they are selling you something, so beware that this is clue #1. I needed a new phone and went there on August 5. I told them I didn't want to get it that day because I was leaving for a trip. The salesperson, Dartagnan, told me "no worries, nothing starts until you come and pick up your phone. You have two weeks from when you pick it up to try it out." I also needed to revise my plan to be on an unlimited plan in order to take advantage of the special phone deal. So, my plan was revised and I was promised that the bill would be lowered to $130./month (I was now paying $138./month). Great!! Til I got home from my trip and was greeted with a $344. monthly bill! Anything under the sun that I could be charged for was on that bill - this insurance, this fee, that fee - all things I did not want. I have since found out that ATT salespeople PURPOSELY add on all these extras and leave the customer to fight with ATT over the phone to remove them. I spent about 20 hours on the phone to get this straightened out. No luck! I was only able to get it down to $279. That was it! I was within 2 weeks timeframe of when I picked up the phone so I went back to the store, waited an hour and tried to return it. She pointed out a small notice at the cash register that stated there was a restocking fee. No one ever pointed this out. By now I was steamed. The Saleswoman went ahead and erased everything on my phone and proceeded to do the return. Suddenly, at the end, she says "Oh, you bought this on August 5, we can't return it, it is over 2 weeks." I reminded her that I had asked the salesperson, Dartagnan several times about when all charges, etc. start and that he said that these start when I pick up the phone. A Lie! They started immediately on August 5 when they ran the charge for the tax on the phone. She would not return it and practically threw us out of the store. I was a bit outraged. I am reporting them also to the FCC, for whatever good that does.To summarize, DO NOT enter this store if you are:1. Going to get a phone on a promotion2. Need to revise your bill in any wayI lost my nice $138./month grandfathered bill because of these dishonest people.LEARN FROM MY COSTLY MISTAKE. You will definitely be taken advantage of and be left to fight out the problem with ATT's phone service in India. DON'T SAY YOU WEREN'T WARNED, BECAUSE I AM WARNING YOU NOW - ONLY DEAL WITH A TRUE ATT STORE. THEY ARE IN HARVARD SQUARE AND IN CAMBRIDGE GALLERIA.PS - I went to T-Mobile and have gotten a way better deal, better phone service and was not lied to.
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October 2023 by Sandra C.
I have left ATT because of my experience at this store. YOU MUST READ THIS BEFORE STEPPING FOOT IN THIS STORE. The staff is all smiles when they are selling you something, so beware that this is clue #1. I needed a new phone and went there on August 5. I told them I didn't want to get it that day because I was leaving for a trip. The salesperson, Dartagnan, told me "no worries, nothing starts until you come and pick up your phone. You have two weeks from when you pick it up to try it out." I also needed to revise my plan to be on an unlimited plan in order to take advantage of the special phone deal. So, my plan was revised and I was promised that the bill would be lowered to $130./month (I was now paying $138./month). Great!! Til I got home from my trip and was greeted with a $344. monthly bill! Anything under the sun that I could be charged for was on that bill - this insurance, this fee, that fee - all things I did not want. I have since found out that ATT salespeople PURPOSELY add on all these extras and leave the customer to fight with ATT over the phone to remove them. I spent about 20 hours on the phone to get this straightened out. No luck! I was only able to get it down to $279. That was it! I was within 2 weeks timeframe of when I picked up the phone so I went back to the store, waited an hour and tried to return it. She pointed out a small notice at the cash register that stated there was a restocking fee. No one ever pointed this out. By now I was steamed. The Saleswoman went ahead and erased everything on my phone and proceeded to do the return. Suddenly, at the end, she says "Oh, you bought this on August 5, we can't return it, it is over 2 weeks." I reminded her that I had asked the salesperson, Dartagnan several times about when all charges, etc. start and that he said that these start when I pick up the phone. A Lie! They started immediately on August 5 when they ran the charge for the tax on the phone. She would not return it and practically threw us out of the store. I was a bit outraged. I am reporting them also to the FCC, for whatever good that does. To summarize, DO NOT enter this store if you are: 1. Going to get a phone on a promotion 2. Need to revise your bill in any way I lost my nice $138./month grandfathered bill because of these dishonest people. LEARN FROM MY COSTLY MISTAKE. You will definitely be taken advantage of and be left to fight out the problem with ATT's phone service in India. DON'T SAY YOU WEREN'T WARNED, BECAUSE I AM WARNING YOU NOW - ONLY DEAL WITH A TRUE ATT STORE. THEY ARE IN HARVARD SQUARE AND IN CAMBRIDGE GALLERIA. PS - I went to T-Mobile and have gotten a way better deal, better phone service and was not lied to.
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September 2023 by Owen R.
First of all, are you kidding me. I need to get my phone fixed and it was greeted with the store not being open at normal business hours because the employee was sick and forgot to call out. I then waited 45 minutes for them to come, I was constantly bugged, trying to pay extra for certain plans and things I didn't need. Made me want to quit AT&T. For some reason I am still on AT&T for my phone plan, but had to get out of that for Wi-Fi. I am sorry, but just go to cricket wireless. They are better.
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September 2023 by George Smith
Worst service ever. They don’t even try to help. The employees just stand and talk to one another ignoring the customers who wait in their store for hours. Do not come here they have a few employees who look and sound like they don’t know what they are doing.
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August 2023 by Abraham Ross
This store lost me roughly $700-$800.I went in for a trade in, and then a phone number change. The representative, Shaina, neglected to mention to me that per AT&T's terms and conditions, if my number changed, my account would receive NO CREDIT for my phone, which can not be recovered.I gave them my phone valued by them at just $100 shy for an iphone 14. That phone is gone, and so is the theoretical credit/value.I will be returning to speak with the manager on this, this is the most absurd bait and switch I've ever dealt with. I lost this money due to their negligence.Similar to the commenter below, I will be filing a complaint with the better business bureau after requesting a copy of my trade in receipt from the manager.Update 8/25: emailed the address a corporate rep responded to my oroginal review provided, no response.
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August 2023 by Juliet Collings
Shaina was fantastic. She was very helpful and patient. Several other customers told me they go to this location just for her. So happy with my new phone, thanks again Shaina!
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July 2023 by Daniel C
Shaina and Sylvia are the best representatives I’ve ever worked with at AT&T they need a raise and promotion. It was a pleasure working with such a knowledgeable crew. 100 stars
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July 2023 by Melanie F.
I went to this store to file an insurance claim for my daughter's iPhone XR because the screen was broken. The short version is that the store manager falsely claimed a promotion was running for the iPhone 12, which would only cost $10/month. He immediately lied to direct questions and omitted details relevant to my ability to make an informed decision. He lied about the process by which the promotion would be configured.He lied about the cost as I stated I wanted to file an insurance claim instead of receiving a new phone if my bill would increase by more than $30/mth. He said it would be less than $20. I've been paying for his lies and AT&T Corporates lack of action, inability to do the right thing, and taking corrective action against employees who lie to increase sales.Sixteen years I've been with AT&T, and there's no loyalty on their end.
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June 2023 by Leonilde Barbosa
We was with Sylvia Powellat she was kind , patient and so helpful, god bless her , I loved the job she did with us and how nice she is , perfectly happy with AT &T my husband it’s a costumer and I’m a new costumer and I’m happy about it already!
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June 2023 by Azamat Aguzarov
I would like to express my deep gratitude to the management of ATT, and especially to D'Artagnan Parisien for his professionalism, responsibility and understanding. D'Artagnan helped me to chose, the best solution to my problem and resolved all of the technical difficulties I had. He even stayed past his shift to make sure that everything is up and running.Thank you,Azamat Aguzarov
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June 2023 by juan vargas
Great service from Dartagnan, help out and make very easy my transaction, keep it up at&t you have a good rep in the store.
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May 2023 by Hugh Johnston
A positive experience all around; competent, efficient, personable, genuinely nice. I’ve always believed that you do business with people you like, and it couldn’t be more true with our experience yesterday.
