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April 2024 by Alyssa T.
Beware if you have a dog with hair. Do not take your doodle here. We were charged $135 for a dog that was groomed at this location less than 2 months ago, up charged for an hour of de-matting. De-matting to me is not shaving! Was also told that she doesn't like to be blown dry so needs to be air dried with an annoyed tone. I guess we should have known by our dog's reaction to the groomer that we should have walked out. Now we know!
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April 2024 by John B.
They sold me a dead hamster and told me it was hibernating. Zzzzzzzzzzzzzzzzzzzzzzzzz
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February 2024 by Cher Young
The store is clean and organized and the staff was friendly. We got a new king harness for our dog and some necessities.
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January 2024 by Kongsy Mack
My go to, to not spoil my cat, i dont spoil my cat, but if I did, the best place to go for snacks, litter and quality food would be pet smart in walpole. Again I would never spoil my cat cause I'm a guy, and I like dogs, but again, if I were to spoil my amazing, handsome beautiful cat, it definitely would be pet smart, cuz the staff rocks!!
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January 2024 by Thuan Carson
About a month ago went to go pick up my hamsters Christmas presents and the cash attendant was very very helpful but don't really have too much items for hamsters the only downfall. Other than that, pretty good store for bedding and food if you're looking for a hamster instead of a dog
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December 2023 by j t
They refused my request to use their bathrooms on 4 different occasions. Was told I can just go to Joann’s. It seems the instruction is coming from the managers. I’m old and had trouble running to the next building. Bathroom should be accessible to all. When I noticed the repeated refusal, I just had to write a review.
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December 2023 by Vic Vic
I like this pet smart always plesent and informational ppl and always got cool animals all the time
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December 2023 by Brennan Eddy S.
Do not recommend! It is winter and they decide that it would be a good idea to cut a Pomeranian to the skin, IN THE WINTER. I am crying right now this is crazy and they thought it was a good haircut. Look at his face. Look at his ears. This is crazy how they think cutting a dog like this and thinking they didn't mess up in anyway and they say "He looks really good". When I saw them walking out with him I was about to faint.
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November 2023 by Petra B.
Brittney is absolutely amazing. She works so well with the pups, especially the ones who can be difficult to work with. I love her and hope she stays at this location forever. Thank you for everything!
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November 2023 by Brittney R.
Our golden-doodles Stella and Lucy get groomed here and the whole staff is amazing especially Kayla and Brittney! They go above and beyond for their clients! Our pups always look adorable and we will keep coming back for this class A service!
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November 2023 by Carol G.
I brought my Pekingese in for a bath and the entire process was smooth- Megan greeted us right on time and did a phenomenal job!! Not only did she clean him up really nice-she did it within 30 minutes including his nails! He's never been done that quick and looked so good. Megan was kind and sweet to Oblio. This will be our go to place from now on.
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October 2023 by Linda C.
I don't know if this is a new way of grooming getting more money out of you. I paid for express haircut and then they charged me an additional handling fee saying my dog was difficult Hmmm never had that said my any other place I had my dog groomed only at the Walpole PetSmart. Needless to say, they just lost a customer
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September 2023 by Landon Lipsett
This place is single-handedly one of the worst groomers in the country, if not the worst. I have never seen a worse job done by a groomer than the one that was done on my dog. The groomer was instructed to keep my dogs coat longer and trim around the paws, ears and face. She in fact did not do this and she decided to shave my dogs whole entire coat off after being instructed not to. I would attempt (and probably be more successful) at trimming my dogs hair at home before I ever brought him back there again. As soon as he grows a new coat we are going to a new groomer to fix this disproportional disgrace of a rushed grooming job. Not to mention, the dog seemed traumatized upon the appointment as the groomer made us pick him up early due to him acting erratic after the hair cut was done by the groomer and said he should be medicated the next time we come back. We will NOT be coming back to this location or any pet smart location for a grooming service ever again.
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September 2023 by James Hyatte (Straight Tail Adventures)
Lots of goodies for our dogs and super nice and friendly staff.
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September 2023 by Robert Bonner
Very helpful they had what I was looking for good service Walpole PetSmart