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February 2024 by Caroline Kirby
My car battery died. I needed a jump and the hood latch was stuck. I called AAA and Assured came out and tried to open the vehicle but couldn't so I was towed. When myself, and a coworker both initially tried the interior hood release handle, it was intact and pulled open and closed. When I got the car back, the plastic handle and spring were broken into pieces and left on the floor. The mechanic (Larin's Automotive in Norwood, whom Assured recommended) says it was like that when they got it after the tow (unless they are lying). AAA denied my damage claim because Assured denied responsibility. So I called Assured and explained the situation. If I didn't break it and the mechanic didn't break it then that means that it had to be one of Assured's techs that came out and worked on it. They told me that their drivers say they didn't break it and so there is nothing they can do. INTEGRITY is doing the right thing even when nobody is looking! They should have said something when they broke it, especially because I was standing there while they worked on my car. SO, I called for service and now I have to pay to fix a part that I didn't break because nobody wants to admit when they made a mistake. I don't recommend this place.In response to the response from the owner (who I am assuming is actually AAA?): As I stated over the phone many times, I shouldn't have written that the handle was stuck because it was the hood latch that was stuck (just a matter of wording as I was rushing to put in the call). Like I said, the plastic handle was not broken and now it is. You just kept referring back to the statement that I made and calling it a pre-existing problem. That is not accurate or true. In your response you write "It appears the broken hood latch was the reason for service and needed to be replaced regardless." YES, exactly. The hood latch. Not the handle. They are two different parts. It is pretty clear someone used too much force and snapped the handle off. It is absolutely frustrating that nobody will accept responsibility.
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February 2024 by Matt Iorlano
I dealt with Assured Collision three times over the last week for a dead battery. Each time I dealt with a different technician and all three were extremely friendly, helpful, and fast! I can not recommend them enough.
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February 2024 by M CEE
Sooo..a family member of mine was killed in a car wreck & this is the company that towed the vehicle from the scene. We knew where the vehicle was BEFORE the police ever contacted us because we tracked the phone! Guess what? The phone was NEVER recovered from the vehicle. Police confirmed they never located because if they had they'd hold it only for the duration of the investigation. Our family had to go to the lot to recover our loved one's personal belongings & the phone was NEVER found. Obviously one of their employees is a thief who came up on a new iPhone. God knows..judgement day will come. Needless to say, I wouldn't recommend this company.
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February 2024 by Kevin Lajoie
The driver of this company secured my car to his flatbed by the tie rods and snapped one and bent the other because of how much tension was on chains.. thanks for breaking my car more guys. It was a simple tow that was supposed to be easy and your crew can't even do that ....
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January 2024 by Wendy Dowling
I had Joel come out and tow my vehicle today. I sat in the truck with him while he drove the tow truck with my car attached home. He was quick to get to me, knew exactly what he was doing and was very compassionate as I was having a difficult time. I would recommend him and this company anytime! Thank you Joel!!
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December 2023 by Ryan Cabral
Had a Joshua B pick up my car last night through AAA/ assured collision. The guy was super nice and incredibly helpful. It was a cold night out too and I really appreciate all the sincerity!
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December 2023 by artnick artnick
Just driving on 140 in New Bedford at 65 MPH a half mile from the Coggeshall exit to have one of their wreckers fly up on me from behind tracking at least 70. Pulled to the side for him to speed faster than 75 to pass me, just to take the exit less than 200 feet ahead of us. I wouldn’t trust a company that is that reckless on that small of a highway. Looked them up online to see they feature a sign that says “Slow Down, Pull Over, It’s The Law.” Maybe practice what you preach.
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October 2023 by Cynthia Couto
Perfect service. Professional driver.
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September 2023 by Erik Haan
A+ experience all the way around.I called and spoke with Jim one evening. He took my Quincy Mutual claim number and called me early the next morning, telling me he already had my claim info and was ready to take my repair.I was impressed by his efficiency so decided to move forward with him before discussing my vehicle with other collision shops.And he delivered better-than-expected results.The work was done within a few days after he set an expectation it could take 1-2 weeks.The repair blends perfectly with the surrounding body parts.He worked with my insurance company and third-party claim adjuster without my involvement.And his team DETAILED MY VEHICLE, inside and out!Incredible.I'm only going to Jim for future auto body work.
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August 2023 by Katherine Johnston
Stephen went above and beyond to help me with a repair that was outside my original AAA roadside request. He was professional, fast, and kind. I'm very grateful!
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August 2023 by Ilike topurchase
this place as a whole is just terrible. think twice before coming here also receptionist is atrocius.
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July 2023 by Rebecca Arruda
I had the best tow truck driver few days ago. He picked up my Sebring off Hathaway and towed it home. He was kind but mainly his kindness and friendliness was genuine
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May 2023 by Meagan Begin
I had random problem with my key Fob and my battery, In a new car I’m not used to. I was totally freaking out and Jonathan was super nice, and helped me solve the problem. I’m thankful to have him come out, Thank you so much!
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May 2023 by Suzanne Craig
Thank you Tommy for diagnosing and fixing my battery problem! So grateful for your expertise and patienceService: Battery
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April 2023 by Pæddik Møhr
Very helpful staff. Made a terrible event a little bit better. The team at assured collision were very caring and sympathetic.
