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September 2024 by Thanarat O'Bryan LMT, MLD-C, MMP
My husband and I went here several times and everything was great. Staffs were friendly and very helpful!
Thank you for your service ❤️
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August 2024 by Paul McLemore
Great team. Veteran owned and operated - will gladly use again.
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July 2024 by David Burns
Wonderful people doing an extraordinary difficult job. The only issue is that the stairs are difficult.
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July 2024 by C.E. MacKay (CEM)
The staff at this location are so kind, and go above and beyond. A go-to spot for any UPS-related/shipping needs.
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June 2024 by david naka
i purchase an item at auction and was very concerned with the safe delivery of the object. the auction house highly recommended this UPS store and i called them to inquire about shipping the object cross country. I spoke to Mary the owner of the store and i couldn't have been more satisfied on every level. she assured me that she would personally pack and ship the item and we discussed the packing of the object to ensure its safety. the package arrived safe and sound and i have to say that very rarely do you meet someone who takes the time and concern to do a wonderful job. Thank you so much Mary. You were fabulous!!
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June 2024 by Jeanne Morency
They were friendly and made an effort to pack multiple items in one box. Very fast service. Thanks!
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January 2024 by Martha Quigley
Usually a nice place to do business but today MaKayla S was rude, inappropriate and confrontational. Not only was she rude to me but was unprofessional and condescending to the nice gentleman she was working with. She created unnecessary tension.
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January 2024 by Lori Dupuis
I had an excellent customer service experience here this afternoon. Eli and Joe went above and beyond to assist this technologically challenged old lady. They were patient and efficient even though the store was quite busy. Thank you very much!
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January 2024 by James D
Courteous, professional, respectful service at the Lincoln St, Wakefield, MA UPS location. EXCELLENT owner and staff.
However, I tell EVERYONE not to go to the Salem, MA UPS store. TERRIBLE, TERRIBLE owner! VERY rude.
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December 2023 by WENRUO WANG
I’ve been to this shop many times while the experience is generally Okay. But the blonde lady today apparently hates her job during the holiday season.
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December 2023 by James Duggan
Courteous, professional, respectful service at the Lincoln St, Wakefield, MA UPS location. EXCELLENT owner and staff.However, I tell EVERYONE not to go to the Salem, MA UPS store. TERRIBLE, TERRIBLE owner! VERY rude.
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December 2023 by Vittorio Bucchieri
No wheelchair access, 3 steps by the entrance make it difficult to carry in heavy and voluminous packages.Very helpful and polite attendant, though.
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October 2023 by Kylie Ortolaza
Wow what a bad experience. I came in to get a form notarized. On the top sheet I had Electronically put my name next to the signature line and then planned to sign my name next to it with a pen during the notarization process. Little did I know this apparently would be a big deal to the staff at this location to where not 1 but 2 front staff as well as the supervisor from the back of the store would go on to belittle me for my minor and fixable mistake. They did this in front of a whole line of customers too. I understand places have their own policies, but to not even calmly explain to me why they wouldn’t allow me to sign next to my name and go straight to raising voices and making demeaning comments as I walk out the door is the DEFINITION of HORRIBLE customer service.
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September 2023 by lenny gardino
I had a grandfather's clock sent from the UPS store in Wakefield, Mass, Lincoln street. They picked up the clock and packaged it very professionally. So great that there are still places that care and take pride in their work. Thankyou everyone at the store! Awesome Job!!!
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September 2023 by Matthew Breen
This is a great UPS! They go above and beyond, and MaKayla is very helpful if you need something notarized!
