Koopman Lumber and Hardware in Uxbridge is a well-regarded local hardware and home improvement store. Customers praise the store's personalized service, knowledgeable staff, and ability to quickly solve problems. The Uxbridge location is home to the Koopman Powershop, which stocks and services top brands like Honda, Stihl, and Cub Cadet. The store also has lumber, hardware, paint, and lawn and garden departments to meet a variety of home improvement needs. Equipment rentals are available as well. Reviewers highlight Koopman's boutique feel compared to big box stores, noting the faster and easier solutions they provide. For example, one customer had a gas grill assembled and delivered the same day, and the paint department color-matched a hard-to-find outdoor trim paint. The store also offers free monthly paint samples for loyalty program members. The knowledgeable staff are frequently praised, with customers appreciating that employees can actually locate items and provide helpful advice. The repair services also receive high marks, like when a customer's pressure washer was quickly diagnosed and repaired the same day at another location. Overall, Koopman Lumber and Hardware in Uxbridge is described as a well-managed, customer-focused local business that provides excellent service across its various departments.
I made a purchase, that I lost the receipt for and forgot when I bought it! Thankfully, Steve , at the power tools desk, was able and willing to find it in their system AND send me an email , of the original receipt. Thank you for your job professionality!
September 2023
Always top notch customer service and support. It’s nice that they have knowledgeable staff so when you ask where something is they actually know. I purchase everything from them from my grill supplies to hardware and power equipment! When I have had issues like a $200 battery failure, they got it replaced for me.
September 2023
Went in last week with incorrectly tinted paint that we had purchased and the staff resolved our problem immediately with no additional charge to us at all. Their quick action and willingness to resolve the issue allowed us to keep to our project timeline. Could not recommend the Uxbridge Koopman's more (especially the... read full comment
