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8:30AM - 12:30PM
321 Main St, Wakefield
Post Offices
“This is what a post office is supposed to be. Nice, and helpful employees, clean place, lines move quickly even during holidays. My go to post office in the area. 180 degrees different than the office in downtown Beverly.”
“Great location for retail service. People mistake this for the processing plant all the time--01889, Middlesex Essex is a different place so if you have complaints about your package being stuck, it's not the fault of the North Reading Post Office. Matt the window clerk is always friendly and helpful, I enjoy coming here for my postal products!”
“We needed to get a rush on a passport renewal. Robin was so helpful! She provided guidance and patiently walked us through each step. Thank you, Robin, your customer service skills made this a great experience and put our minds at ease.”
“I gave a 4 star rating because I've always had very good customer service at the Middleton Post Office, but today I was so annoyed and felt compelled to air my grievance. I called their phone number not once, not twice, but 3 times this morning. It range 11 times then straight to a busy signal. NO ONE would answer the phone! I had a very quick, simple question. All I wanted was my carrier's name so I could put it on her Christmas card. The greeting says to stay on the line for the next available representative. I ended up having to drive to the post office just to get my question answered. The woman behind the counter first said they were too busy to answer the phone this morning, then told me that she didn't even think the ringer was on because the phone hadn't rung all day. Seriously????? I too work in a busy office, but would never, ever not answer the phone. To shut the ringer off so they don't have to is not just bad customer service, it's downright rude!”
“There's a clerk works here his name is John he is the nicest most efficient postal worker I've dealt with in a very long time. And he's easy on the eyes ? Just a super guy they're lucky to have him. The convenience of this location is much appreciated ?.”
“The man that works here is always so helpful to me. He deals with all my package questions and we are starting to get to know one another well. The issue I run into is parking and getting in and out of the parking area. Because of the location in proximity to the light. Maybe there needs to be a do not block entrance signs, though we know they would be ignored.”
“I am surprised at the bad reviews - I go here instead of my own PO because the people at Boxford are inept. Lose mail when it's been held, leave a note to pick up a package and then take it out again so I can't pick it up, or leave packages lying in the snowbank. Give incorrect info about hold requests. Haven't had a problem in Georgetown.”
“Joe was super helpful with all the questions I had. It'd be 5 stars but there was a bit of a line which is completely out of Joe's control. Then again it was around lunchtime so it could've just been bad timing”
“Today I got my passport for the first time. Between the snow and going to the wrong location. I surely thought I was going to have to reschedule. However Bob was very helpful and made it happen. Thank you!”
“I have used Beverly Post Office for 40 years. I've always been impressed with the Customer Service at this one. They go out of their way to help, ask if you need anything else.”
“As a postal worker of 40 years in Ireland I have to give this building 5 stars as it's one of the most impressive postal buildings I've seen in all my travels. You'd think I'd stay away from work on my holidays. Lol.”
“Was waiting for a package. Called and Anthony P. (only asked for the first initisal of his last name) ansered the phone. Gave him the tracking number. He said he would call me back when he found it, he did, He looked it up and was able to tell me when it would come. All I can say his help was most appreicated,”
8:30AM - 12:30PM
27 Market St, Ipswich
Post Offices
“5 stars to Judi for her outstanding and efficient service!! She had a great attitude. friendly and prompt. my only complaint is it kinda smells bad in the building”
“Could not be more pleased with the service at the haverhill post office down town haverhill,we had two packages that we had sent to the wrong address, a supervisor JOE went above and beyond to locate and retrieve both packages in a short time, and he did it with a smile, I tried to compensate him,he would not accept it and said please pay it forward which i will, THANKS AGAIN JOE,”
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“The crew here has been fantastic. They are always friendly, professional and a pleasure to deal with. They have helped me out so many times over the years and offered suggestions when I've run into challenges on one end or the other. Great job guys.”