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October 2023 by Jordan Brewer
Had the best and most professional experience here. Everything was so fair, efficient, and done in a timely manner. Trevor was so enjoyable and easy to work with. I will never again go to any other place, this is the best of the best !!
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April 2023 by Donald Barrett
First class place to get your transmission done. No games .. it’s the only place to go for auto body or transmissions in Wilmington
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January 2023 by Michelle S
Wilmington Auto Repair is reliable, honest and fair. I take our organizations vehicle to them for repairs, oil changes and general work and I am very satisfied with their work.Service: General repairs & maintenance
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July 2022 by Christine O'Connor
I am incredibly grateful to this team for the exceptional service I received here. A few years ago I began having problems with my AC and had a diagnostic done at a different business. This other business incorrectly diagnosed the issue and told me it was a very complicated and expensive repair, so I intentionally put it off and went without AC in my car the last two summers. Since that experience I have spoken to many other mechanics and dealerships about the issue, none of whom were able to help me and would not give me an adequate explanation of why they couldn't. Wilmington Auto Repair and Transmission Center was recommended to me so I reached out, half expecting another rejection. Instead I received incredible service from start to finish.I spoke with Trevor over the phone while making the appointment, and met both Russ and Bob in the shop when I went in. All three were extremely helpful, professional, and welcoming. Russ explained every detail of what he believed the real issue was, ran a new diagnostic, found out the original report I was given was incorrect, called me with a quote before making any repairs, and the team completely fixed the problem the very same day. When I went in to pick up my car Russ went above and beyond to show me the damaged part he had removed from my car and showed me images from the diagnostic to help explain how they determined the true cause of the problem. I am not very familiar with cars but I still prefer to learn and understand what went wrong and how it was fixed - Russ patiently described every step to me with a level of kindness and respect that I have not received at any other auto repair shop or dealership.I will be returning here for all future car services. My only regret is that I didn't come here years ago (would have saved me a couple of hot AC-less summers, and a LOT of frustration)!! Sending a huge thank you to the team here - you guys are truly the best!Service: Air conditioning
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July 2022 by Brendan Forti
Visited this location for brake replacements back in 2017. Was greeted by an older man and a younger kid. They replaced all of my brake pads and rotors very quickly. Everything seemed to come back perfectly fine. Unfortunately one of the guys who worked on my car did not mount my brake line properly. I began my trip up north and my brake line rubbed up against my tire while driving and burst. I noticed my brakes were completely shot when going 70MPH on the highway which could've killed me. The brake fluid had completely ruined the paint all around my front right tire and then spots all down both doors and rear bumper. I had to drive until I found a dealership in a town I was completely unfamiliar with. Originally Wilmington Auto did not want to own up to their mistake and said "things can come loose". Not sure how a brake line magically comes loose after owning the car for 3 years after a brake replacement.Wilmington Auto did reimburse me for the repair to the brake line that was replaced by the dealership. But Wilmington Auto could tell I was not fully familiar with cars. What they had explained to me was "Brake fluid will not do any damage to your paint, you could pour Brake Fluid down the side of your entire car and it would cause no issues". I was quoted roughly $2000 to have my car repainted. They recommended I chase after the company who had done previous work to my car because "they didn't paint it correctly".If you want a place that is willing to take advantage of you if you don't know anything about cars, this is the place to go!
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May 2022 by Edward Sheehan
Altgough he could not fit my truck in his shop he was very helpful. Pleasant and honest to deal with. He also recommended another shop that could fit my truck in. The other shop had nothing but good things to say about them. Highly recommended. I went to him first because he came highly recommended by my mechanic.
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February 2022 by Ckb Jr
Had just moved to the area and was looking for a good mechanic. When on Google and came across these guys. Called them to schedule an appointment to get my power steering rack replaced. Trevor answer the phone and told me I could bring my car down and he would take a look at it.. so I did.. Trevor took a look at it and told me he had to order me a power steering rack and he could have it fixed the next day. I was super happy especially for the price he told me!? Trevor changed my power steering rack... now I have no more leaking fluid!! It took me 6 months to write this review because I wanted to see how my car would drive after.. my Infinity drive great after I went to see these guy! I would definitely bring my car to Wilmington auto repair and transmission again. Trevor thank you so much for your service! My Infinity drive great! You're very professional kind and caring.
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January 2022 by Robert Rose
If I could rate this shop more then 5 stars I would. I have been going here with just about every car I owned , that needed repairs. Russ is one of the best mechanics around hands down. The whole shop clearly takes pride in their work , and it shows! I can't thank them enough for always doing an awesome job.
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November 2021 by Colby Goodall
This is where all the mythical 'honest mechanics' work.They have the lowest shop rate in the area. They don't scalp on parts (standard upcharge but they warranty all work done with parts they buy). They are lightning fast, I've been there several times and any regular service or repairs never take longer than a day. Not only is work done fast but it's done right, and I've never had an issue come up with work they've done. They will only recommend needed work, and will tell you directly if work you think you need or someone else says you should get done isn't needed for your car. The parts they buy and the consumables they use are all quality. They'll never lie to, cheat, or swindle you.Russ and Trevor both are great people. They'll remember your name and your car, and are professional and candid at the same time.Services: Brakes
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September 2021 by John G.
Trevor is absolutely very professional .brought my car in after 2 different shops couldn't find the problem and fix the car ..my car was in and out after 2 days and brialliant job done ..this shop is my new place to have work done ..awesome job
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June 2021 by David Cokkinos
Most honest place you'll ever go to, Trevor and Russel, thank you
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May 2021 by Efe Oztan
They do amazing work, affordable and friendly staff
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April 2021 by Jen Kotlarsic
Once again, fantastic staff. I have had several bigger repairs and they have done an excellent job. They are timely, efficient, friendly, and super helpful. I trust them with my car.
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January 2021 by K R
I've brought my car here a few times. A+ service every time. The last go around, I brought my car here for a second opinion and they were able to fit me in same day and told me it was my wheel bearing (~$740) that was going out and not the rear differential (~1k+) that the other shop claimed. They were able to fix up the car once I scheduled an appt and that terrible noise was gone. Prices are also reasonable (BMW owner so price comes with the territory). I'll for sure be bringing my car back and have recommended this repair shop to my friends.
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December 2020 by John Kenneally
Brought in a used tire and was in and out within 30 minutes.
