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July 2024 by Carol Ann Demetrio
Had our car's air conditioning repaired at Wilmington Auto Repair &Transmission Center and they did a wonderful job!! Their prices are reasonable and they are trustworthy and we have found our new auto repair company. Very happy with their work and service. Give them an A plus and more!!
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April 2024 by Sebastian Brooks
I have been coming to Wilmington Auto for about 4 years now for both my own and my wife’s car. It’s always easy to write a review when things go according to plan, but what prompted me to finally leave these 5 stars is because how they handled when something went wrong. Russ and his son Trevor went above and beyond to make right an issue with a repair that had been performed. It was some of the best customer service I’d ever experienced.
I can’t recommend these guys enough. Your car is in good hands here. Honest trustworthy mechanics. A+
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February 2024 by Krystal Pimentel
Great experience. Quick service. Owner Russ explained everything upfront and called after going through the car to explain any changes he found. Will be returning for future work and definitely recommend !
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October 2023 by Jordan Brewer
Had the best and most professional experience here. Everything was so fair, efficient, and done in a timely manner. Trevor was so enjoyable and easy to work with. I will never again go to any other place, this is the best of the best !!
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April 2023 by Donald Barrett
First class place to get your transmission done. No games .. it’s the only place to go for auto body or transmissions in Wilmington
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January 2023 by Michelle S
Wilmington Auto Repair is reliable, honest and fair. I take our organizations vehicle to them for repairs, oil changes and general work and I am very satisfied with their work.Service: General repairs & maintenance
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September 2022 by Greg Z
Pretty good team here. Professional shop with good diag tools etc. Straight shooters.
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September 2022 by William Porter
The best place ever for tire work and rims
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September 2022 by Theresa Godfrey
Once again great service ***** +*
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July 2022 by Christine O'Connor
I am incredibly grateful to this team for the exceptional service I received here. A few years ago I began having problems with my AC and had a diagnostic done at a different business. This other business incorrectly diagnosed the issue and told me it was a very complicated and expensive repair, so I intentionally put it off and went without AC in my car the last two summers. Since that experience I have spoken to many other mechanics and dealerships about the issue, none of whom were able to help me and would not give me an adequate explanation of why they couldn't. Wilmington Auto Repair and Transmission Center was recommended to me so I reached out, half expecting another rejection. Instead I received incredible service from start to finish.I spoke with Trevor over the phone while making the appointment, and met both Russ and Bob in the shop when I went in. All three were extremely helpful, professional, and welcoming. Russ explained every detail of what he believed the real issue was, ran a new diagnostic, found out the original report I was given was incorrect, called me with a quote before making any repairs, and the team completely fixed the problem the very same day. When I went in to pick up my car Russ went above and beyond to show me the damaged part he had removed from my car and showed me images from the diagnostic to help explain how they determined the true cause of the problem. I am not very familiar with cars but I still prefer to learn and understand what went wrong and how it was fixed - Russ patiently described every step to me with a level of kindness and respect that I have not received at any other auto repair shop or dealership.I will be returning here for all future car services. My only regret is that I didn't come here years ago (would have saved me a couple of hot AC-less summers, and a LOT of frustration)!! Sending a huge thank you to the team here - you guys are truly the best!Service: Air conditioning
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July 2022 by Brendan Forti
Visited this location for brake replacements back in 2017. Was greeted by an older man and a younger kid. They replaced all of my brake pads and rotors very quickly. Everything seemed to come back perfectly fine. Unfortunately one of the guys who worked on my car did not mount my brake line properly. I began my trip up north and my brake line rubbed up against my tire while driving and burst. I noticed my brakes were completely shot when going 70MPH on the highway which could've killed me. The brake fluid had completely ruined the paint all around my front right tire and then spots all down both doors and rear bumper. I had to drive until I found a dealership in a town I was completely unfamiliar with. Originally Wilmington Auto did not want to own up to their mistake and said "things can come loose". Not sure how a brake line magically comes loose after owning the car for 3 years after a brake replacement.Wilmington Auto did reimburse me for the repair to the brake line that was replaced by the dealership. But Wilmington Auto could tell I was not fully familiar with cars. What they had explained to me was "Brake fluid will not do any damage to your paint, you could pour Brake Fluid down the side of your entire car and it would cause no issues". I was quoted roughly $2000 to have my car repainted. They recommended I chase after the company who had done previous work to my car because "they didn't paint it correctly".If you want a place that is willing to take advantage of you if you don't know anything about cars, this is the place to go!
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May 2022 by Edward Sheehan
Altgough he could not fit my truck in his shop he was very helpful. Pleasant and honest to deal with. He also recommended another shop that could fit my truck in. The other shop had nothing but good things to say about them. Highly recommended. I went to him first because he came highly recommended by my mechanic.
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February 2022 by Ckb Jr
Had just moved to the area and was looking for a good mechanic. When on Google and came across these guys. Called them to schedule an appointment to get my power steering rack replaced. Trevor answer the phone and told me I could bring my car down and he would take a look at it.. so I did.. Trevor took a look at it and told me he had to order me a power steering rack and he could have it fixed the next day. I was super happy especially for the price he told me!? Trevor changed my power steering rack... now I have no more leaking fluid!! It took me 6 months to write this review because I wanted to see how my car would drive after.. my Infinity drive great after I went to see these guy! I would definitely bring my car to Wilmington auto repair and transmission again. Trevor thank you so much for your service! My Infinity drive great! You're very professional kind and caring.
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January 2022 by Robert Rose
If I could rate this shop more then 5 stars I would. I have been going here with just about every car I owned , that needed repairs. Russ is one of the best mechanics around hands down. The whole shop clearly takes pride in their work , and it shows! I can't thank them enough for always doing an awesome job.
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November 2021 by Colby Goodall
This is where all the mythical 'honest mechanics' work.They have the lowest shop rate in the area. They don't scalp on parts (standard upcharge but they warranty all work done with parts they buy). They are lightning fast, I've been there several times and any regular service or repairs never take longer than a day. Not only is work done fast but it's done right, and I've never had an issue come up with work they've done. They will only recommend needed work, and will tell you directly if work you think you need or someone else says you should get done isn't needed for your car. The parts they buy and the consumables they use are all quality. They'll never lie to, cheat, or swindle you.Russ and Trevor both are great people. They'll remember your name and your car, and are professional and candid at the same time.Services: Brakes
