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January 2023 by Madonna Almeida
Everyone there is great, Melanie is amazing, always very helpful!
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November 2022 by Deb Sullivan
I switched to Schaffer Insurance 4 years ago for the convenience of a small business in a local office and their customer service can’t be beat.I get prompt service and answers, fast and easy changes to drivers and vehicles, they took the stress out of inheritance, transfer between family members, and guided us through a trade when the dealership boggled us. I deal almost exclusively with Melanie but the staff as a whole is the best. I haven’t once felt lost, ill prepared or had to call back on anything since joining them. Very happy with my decision.5 ⭐️
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November 2020 by Chris Duncombe
My wife and I have used this agency for years. Switched cars and bought new cars multiple times. Each time they make it so easy. They are extremely friendly and easy to work with. Specifically want to call out Melanie as she has always been so extremely helpful and kind. Makes the most complicated things easy to navigate, she is amazing! Would recommend Schaffner to anyone! Would give a 6th star if they'd let me.
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November 2019 by Chris Little
I have been working with Schaffner Insurance Agency for 10+ years now. My parents have been working with Bob and Melanie for 30+ years. Each and every time we contact them, even if it is the most basic of questions we continually receive a stellar level of customer service and professionalism. May it be home or auto insurance, I would highly recommend Schaffner Insurance Agency over any other. I am truly grateful for the services they have been able to provide. Keep up the excellent work!
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November 2019 by Linda Hamel
I have had Schaffner Insurance for my auto and homeowners insurance for years now and have had only positive experiences dealing with Bob and Melanie. Back in 2015 when I sought coverage for damage due to an ice dam, Melanie was so helpful. Both she and Bob are knowledgeable, professional, friendly and helpful. As a plus, it's refreshing to have one of them answer the phone when you call. Nothing beats personal service!
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November 2019 by Nicolette Pinnock
Been with this agency for about 20 years for auto insurance and now a year for renter's insurance. Melanie and Bob are amazing. I have never ever had any issues when I contacted them regarding my insurance needs. Keep up the the good work...Nicolette P.
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November 2019 by Amy Decoster
Three generations of my family have been using Schaffner Insurance . Great customer service, always going above and beyond to help you.
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November 2017 by Walter Hutchinson
Service from this company (especially Melanie) had been great. Purchased a car while in FL this past winter. The dealer in FL was very slow getting the paperwork ready and Melanie was all over them. Problem was solved in a timely manner and I received all the new paperwork via email.
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November 2017 by Frank Gagliardi
I am in shock of how rude,disrespectful,arrogant and down right nasty Melanie from this company was to me! Bob although antiquated was at least a nice man. Melanie went out of her way to not take blame for her mistakes,tell me how hard she is not going to work for me if Im not in this for the long haul and tried to overwhelmingly push my business away!!!!!!!!! They made big mistakes with my policy that cost me a lot of money and I decided to give them a second chance? Wow what a mistake that was! Steer clear of this insurance co.
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November 2017 by manish patel
They never send you paper work for your insurance and then on the last day they call and say your insurance is expireing at 12:01 am to night. When you try to call them they never pick up the phone.
