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July 2024 by T Silv
I have changed my review because I don't want to Have one bad apple destroy the bunch. It's not a bad place, it's just, you know. Everybody has sometimes problems with some people. It's just a way to go you know what I mean. Have a nice day my friends.??
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June 2024 by Virginia “VEE” shea
Great place to shop it was clean and the young man at the register was just a great person very pleasant and helpful and friendly and respectful and the pharmacy was also very helpful and friendly
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May 2024 by George Zhou
I wish that I can give 0 star! The location became a total nightmare in terms of phone/answer service. The phone number is useless and you will never get a person and the auto-answer-ystem is totally waste user's time. What's the purpose is your phone that end user needs? This place is became worst CVS!
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January 2024 by Casandra Federico
Worker named Mary at this location is extremely unhelpful in the pharmacy and refuses to help customers that get through over the phone. Wants customers to call back and leave a message to play phone tag all day. Feel bad for customers that need life saving medications and can't speak with a pharmacy in a timely manner and expected to wait for a call back and have cell reception and not miss the call god forbid. Luckily I'm not on any medications that are a matter of life or death. But if you are - don't depend on CVS. they won't help customers over the phone when they call anymore and are expected to play phone tag all day. Use Walgreens or Walmart or anywhere else that is willing to help customers over the phone because CVS is not.
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January 2024 by Kris L.
If you go to the CVS in Billerica towne plaza, make sure you look for the sign for pick up. Haven't been to this one in a while and wouldn't know the signs there and that line where it says to go to is located where consultation is . Got yelled at for cutting in line unknowingly. How are you supposed to know!? Poor sign location. So heads up for the sign so you don't feel like a horses a** for a simple mistake.
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December 2023 by D-J WY
Just awful. Every interaction with them is slow, inept. And rude. Trying to get ones medications they need to live shouldn't be that hard. I get their jobs suck. But maybe the pharmacy staff could try to be a smidge better at their work.
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November 2023 by Tim s
Places absolutely amazing, there's a pharmacist their Adele she is amazing always right on top of you make sure you got what you need put you in your place. She is the one ??
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November 2023 by Nicole L.
I cannot get anyone on the phone. I've downloaded the app and have used all resources to get a status on the prescription that has been ordered but not filled. The details are vague and I have questions. NO ONE ANSWERS. Not even at the front store. I am just over it at this point. Why even be in business?
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July 2023 by Rebecca Wisniewski
Always helpful.
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May 2023 by Jen 1.
Normally ok in comparison to some. Was irritated. Was last day to pick up, I confirmed 2x through text that I was coming back and pharmacist said she put back in morning. Why keep texting me that I can pickup when you are going to put away. Other staff tried to be helpful and nice. They looked a little afraid of pharmacist.
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March 2023 by Harry M WELCH
The pharmacy kids...all quit and I think they're burned out. My mom was given a hard time about a legit complaint she had. She's an old lady. Have patience.
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March 2023 by Jessica Maggio
Supposed to be open until 10pm. Showed up at 9:50 already closed and no one even answering the phone
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February 2023 by Amanda Dubois
I picked up up two different controlled substances on two different occasions in December with my ID that expired in August and no one said anything to me. When I go back in January for a refill I am told they will not give it to me because of my expired ID. That last time was a "courtesy". But NO ONE SAID ANYTHING TO ME the last two times I was there. How is that a courtesy? The meds can be shipped and left in my mailbox for anyone to get, but I can't pick up on my own? Make it make sense. I'm still the same person i was in August, the picture is still me. Grumpy gatekeepers.
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December 2022 by Stacie Casaubon
Quick to help at the pharmacy, but lack any form of personality. They’re zombies. No smile, barely any eye contact. Not a “how are you today?” Or “have a nice day”. They just look at you blankly. Strange.
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December 2022 by Angus Black
Pharmacy is sluggish. The line to get to the pharmacy counter often wraps around the back end of the store. They will send the robocall to your phone that your prescription is ready, then when you show up in person they will say you have no prescriptions. It’s a repeat occurrence. Sorry Grandma, CVS lied about having your medicine again. Maybe next time!
