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8:30AM - 4:30PM
40 Market St, Lowell
Credit Unions
“We have had our accounts with Align aka NMTWCU since 1985. We have had various loans and deposit accounts and have always been treated well. Our last car purchase #consumerloanunderwriting@aligncu took additional steps to contact the car dealer to have the documentation correct and forwarded to Align to allow us to purchase the car quickly.”
“By far one of the best banks I’ve ever done business with. It’s such a pleasure to work with an institution that puts their customers first. The staff is AMAZING, PATIENT, and on top of things. I can’t express how appreciated they make you feel, it’s been an absolute pleasure to deal with LFFCU. They are the definition of “Easy Banking”.”
“I was applying for a loan I was greeted with a smile by Jyoti Patel. She made me feel welcome, after explaining everything to me about the loan I was more relaxed. Five star rating is not enough to describe an employee like her thank you so much.... Hardeo Balkishun”
8:30AM - 6PM
380 Merrimack St Suite 1A, Methuen
Credit Unions
“Been with them for over 10 years now, really good to build credit and save money through programs. Only thing I wish was that they were open for longer hours during the week.”
8:30AM - 4:30PM
211G Lowell St, Wilmington
Credit Unions
“Tama assisted us on the closing of our auto loan! She was professional, knowledgeable and amazing to work with. She made the loan process so easy & she worked so hard to get everything done for us as soon as possible. She made our car purchasing experience wonderful (who can say that these days)! I highly recommend Tama and Align CU time and time again! Thank’s so much, Tama!”
“I am so impressed with the customer service that I get every single time I have to interact with this bank. I just had to get help undoing something I messed up, and the woman who took care of me was not only efficient (I went expecting a long, frustrating experience), but lovely to interact with. And I have this feeling every single time I go to this branch: "Wow, that was great!"I am such a stickler for good customer service (well, I suppose, who isn't?), but it's something I pay a lot of attention to - and, in my experience, this bank has that nailed.”
“Thank god for Carmen. We were having difficulty with our mortgage and the new companies MVCU merged with. Managers at other branches were dismissive or did not put effort into fixing the issue. Carmen put in so much time and effort to fix the issue and responded quickly whenever we needed her. She is passionate about helping the customers and actually cares. Our experience with her has restored our faith in MVCU.”
“I purchased a home in October 2023 when mortgage rates were sky-high. From all the mortgage rate quotes I received, Metro Credit Union had one of the best mortgage interests, by a decent margin too. David Varno was our assigned mortgage specialist and he was superb in guiding me through the process. He was communicative, easy to reach and pro-active in getting all the paperwork and ducks in order for the underwriter to sign. Overall, while I feel like the process took a bit longer than I was expecting (due to my complicated financial background), I still recommend this credit union for the competitive rates.”
“I had a challenging experience with customer service. However, it was quickly and effectively resolved with MVCU. I appreciated the hospitality, curtesy, and professionalism in which the staff presented. I came to the bank with no credit history and through many services MVCU provided, I now have with excellent credit.”
“If I could give 10 stars I would. I've never experienced such outstanding customer service from a bank! I had been with HCFU for my car loan and contacted them for the PPP loan. Almost immediately after I inquired through their online form, Phil called me to follow up- on a Saturday! He laid out all the following steps and answered all my questions and concerns clearly and with confidence. Phil responded to every outreach in a timely manner, and made it as easy as possible the whole way though. He connected me with Alberto at the Bedford location who set me up with a new account- also on a Saturday! The whole experience was easy, friendly, and absolutely instrumental in enabling me to carry on business operations through COVID-19. I have a number of accounts through 5 other banks- none of them has ever been this easy to work with, let alone able to facilitate the PPP loan so quickly.”
“Ketcy is amazing, she's always super helpful when I come into the branch. She's always smiling and working hard. 10 for customer service! Thank you again!”
7:30AM - 3:30PM
202 Burlington Road MITRE Building D, Bedford
Credit Unions
“I have been with Jeanne D'Arc for years, since I was able to open an account with a bank I could trusted. They are very dedicated and supportive in all of the branches that I've been to, in MA. I smile and show them respect. Understandable, not everyone has that positive spirit with issues or concerns already in mind when they get there. If we all could see things from others views, maybe there wouldn't be much angery comments I've seen on this site. I just wanted to show these branches some love. We all deserve respect and support working in these professions. It's not easy. I hope this helps others choose wherever they decide to go. Have a blessed day!”
“We have been members of DCU since it first started. We have always liked them and everybody is friendly. Their services are good and their rates are very good. A great bank to deal with. We were able to get a special loan for a used car that we were not able to get that some other banks.”
8:30AM - 4:30PM
87 Hale St, Lowell
Credit Unions
“We have been customers with Align Credit Union that merged with NE Telephone credit union for over 50 years and their service has always been #1. Recently I was working with Phanna and she continued to provide the exceptional service I have come to expect from Align. Thank you”
“I love Jeanne D'Arc. Most of my interaction has been very positive. The staff are nice and usually smile.Need a new debit card, no problem.I rarely go into the lobby, there is always a line but it moves right along. One downfall is the ATM seems to be out of order frequently.”
8:00 am - 5:30 pm
431 Common St, Lawrence
Credit Unions
“Great customer service, overlook the sarcastic humor and be genuine and kind. They deal with a lot of headaches. Jim was excellent doing everything he could in helping me to intercept a package. Many Thanks, Allen”
7:30 AM - 3:00 PM
50 Father Morissette Blvd, Lowell
Credit Unions
9AM - 12PM
70 East St, Methuen
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“Great attitude and I love the vibe in this building. Friendly atmosphere with a bank that genuinely seems to care about those that they work with, they are also small enough that you never really have to deal with those long hold wait time and impersonal responses when you call. Very happy with my accounts here.”